I placed an order on Saturday 25/08/16 for next day sunday delivery. I got a dispatch notification on Saturday night but by Sunday night the item was still not with the courier as I could see from the tracking. After enquiring about this on Tuesday Morning, someone apparently attempted to deliver the item on Wednesday night which I could see by tracking it online, but no delivery card was left. I was refunded 10% of my order and ensured they would deliver it the next day. On Thursday I asked my partner to stay home and wait for the parcel. I then received a text "item securely left on porch" (despite the fact that I don't have a porch). I asked my partner to go outside straight away, the parcel was nowhere to be seen. I then complained to missguided and had to fill out a lost parcel form. I opted to get a replacement order (after all, i spent ages picking the clothes) and they told me it would take 5 working days to process. I then asked for this to be delivered to a parcel shop instead as I could ensure it would be delivered there. They told me that I would have to wait to change my address until I received a dispatch note and this would delay the order by a further 48 hrs. 5 days later I still had no dispatch note and upon request I was told it was a "glitch in the system" and my replacement had been reprocessed and would take another 5 working days. I was given a 20% discount code for future purchases (unlikely to happen). It's been another 5 days since then. No dispatch note and no trace of the order. I can never get someone in the online chat at all and emailing takes forever.