My daughter received an e-mail to say her parcel had been delivered to her flat. On returning home later that day there was no parcel. She has been using the online chat and trying to get someone to call her back . All online chats (copies held) state they are "super sorry for distress" and a supervisor will return her call. Lost count of the times that has happened. She also contacted Yodel who referred her to Misguided as her contract is with them. Misguided say they have contacted Yodel and driver states he has delivered parcel. My daughter has checked with neighbours and nobody has received anything for her. There was no card through the door and no parcel either. My daughter is a student and cannot afford to lose £40 She is so upset about this and is getting nowhere. The customer service is disgraceful. I have been informed that Misguided are legally obliged to respond to and handle complaints and by not doing so are committing an offence I have provided my details and would be grateful if someone could do us the courtesy of replying in order this matter can be resolved. Everything so far has been completely unacceptable