I ordered a dress from Missguided which upon arrival wasnt the colour I had wanted. I returned the item promptly without even trying the dress on to then recieve an email from Missguided advising there were marks on the dress and they would not accept a refund. The dress was returned to me with dirty black marks all over the front, I am furious about this as there is no way those marks were on the dress when I returned it, given that I didnt even try it on and the marks are black. I have emailed Missguided with no response and am extremely unhappy with the service and will not be ordering anything in the future. I am now left with a dress I dont want full of black marks which I believe looks like it has been dropped on a dirty warehouse floor!