Placed an order on Friday for next day delivery so expected the item on Saturday. It didn’t arrive so I contacted missguided who confirmed that they’d not had my full address. They confirmed it wasn’t my error and rectified it supposedly and passed the details to the courier. I checked my tracking and nothing changed and no delivery on Monday. I contacted them again and they told me the same about the address being incomplete and this happened again the next day and the day after. I’ve still not received my parcel and a little fed up with having to provide my address over & over. I eventually contacted the courier company who told me they didn’t have to correct address at first. Then when I explained that I’d provided it 3 times over they checked again and said they had it and that they would try to arrange delivery. I’m not happy because I use other companies such as H&M and ASOS and delivery is so easy and quick & if you have a problem they have a number you can call to speak to someone and are so helpful. Missguided have not been helpful at all and buying an item has been stressful and time consuming. They’ve taken payment of course and yet I don’t know if I’m ever going to get my item and if not will I even be refunded? It’s not good at all hence why I’ve had to leave a review.
7 years ago
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