Missguided seem to be handling the issue of my 'lost' deliveries very carelessly and I can't investigate hermes because they will only answer to missguided. i chose next day delivery to have the items on time for an event. Hermes lied about delivering & the order was lost(my concierge have cameras). I ordered the same items again and they didn't deliver again (said there was an address issue,) even though my concierge see's Hermes everyday and I've been ordering from missguided for a year. I raised the issue with missguided but they are very casual about it. I guess they're making enough money not to worry about losing a few packages or customers