Absolutely shocking Customer Service! I returned items back in September 2017 and am still waiting for a refund. I have been promised twice now and nothing has been refunded to me. Each time you have to raise a new query with them and go through the whole scenario yet again and send them evidence - they seem to ignore previous emails with the information on. Not once has anyone apologised to me for the inconvenience or stress of having to try and sort this out. I have now been promised a refund for the third time...so fingers crossed third time lucky! I would avoid ordering from this company at all costs...I know this will be my last time!