If I could give no stars I would. Before purchasing my order I made sure that my new address was in the system. When I ordered and checked my email my old address came up. I instantly went on the live chat and requested the address to change. They said they would and I checked again...still no change...I did this another 2 times and even contacted Hermes myself and they couldn't change the address. I then went back on the chat and 'Emma' left me hanging for ages and then left the group chat! so rude and unprofessional. I have now requested a refund. They said they will contact the Hermes delivery driver to send the parcel back to them (so why couldn't they ask the delivery driver to send the parcel to my new address!!) Will not recommend this site and wont be using it again myself.