I know a lot of people have a bad experience with missguided as is shown by all the comments I see on instagram and online. However, I think missguided is perfectly adequate. I know they're not perfect but I think maybe people have too high an expectation. Obviously missg isn't going to be answering emails within 2 minutes because who does?! I have been shopping here for over 2 years and this has included ordering, refunding, talking to customer assistance etc etc. I always got a proper refund if I needed, and the clothes were a good standard. Price:quality ratio is very acceptable in my eye, I never expect their clothes to be the best quality but having said that I have a pair of denim shorts that are still going strong, about 10 dresses/tops/skirts still fine. The only thing that actually broke was a top with chains for straps and I'm pretty sure it was my own fault. Overall, I think if you're a bit more patient and learn the tricks for this site i.e. never order next day delivery (it doesn't ever come next day), then you will have a better experience. :)