The entire experience was awful, firstly they took over the allotted time to deliver my order, then they closed the tracking before the order even arrived without reason, this required me to ask them to open a new tracking label. When the clothing arrived the majority of things were ok, I just needed a smaller size in one item, I filled out the return slip included in the package and put it back in the mail. After a few weeks I emailed them asking for confirmation about whether they recieved my package or not and clarifying about the return, they replied saying they didn't offer exchanges to Australian customers!? Why would they include an exchange slip then? Next they asked for me to provide an image of the returns receipt, which I didn't have because I put it in the mail, a tracking number and a name of the items I have returned, all to get a return! This service is ridiculous and infuriating, I will not be ordering here again and I feel as though I just got scammed out my money.