I have dealt with Rosacea for years and had taken antibiotics for all of that time, along with various topical treatments. Nothing helped. My sister found MMC products and sent them to me. After about 3-4 weeks of using the original soap, my face was clear. I was able to stop taking any kind of meds and my skin is continuously clear. (There is still some red that is easily covered with a light foundation.) There are no break-outs and I have given the MMC info to two dermatologists. I constantly have nurses (who are aware that I have rosacea) ask how I keep my skin so perfect. I have used this soap for several years and refuse to use anything else!! I have never had any problems with an order, so I don't have any helpful knowledge about returns & refunds--and I think that that is a great endorsement! The orders get here quickly but I would drive to MS to get this product (and I live in PA). Yes, it's that good.