First time and it will be really the last time I will order anything from this website! I have ordered some boxes back early November to be delivered to France ! I have paid the delivery and all ! I have sent several emails using Covid and Christmas as excuse. I sent a third or fourth email then they said items not is store and they will proceed only with 1 box ! I received a call from DHL today I have to pay 33.50 Euros extra for customs clearance !!!!!!!!!!!!! I hope is the entire order and not only 1 box with 33.50 euros for custom clearance. When I bought them there was no customs clearance fee. If you are too slow to take care of your customer order you should bear the fees not me. I'm really disappointed I use to deal a lot with UK online shops this is the worse ever I have seen. I will not recommend it at all. Tried to call them number not working you have to send email and wait for ages. I wouldn't even give this 1 star !! really disappointed about the service.