I purchased a picture for my daughter who was moving into her own home many months ago. When the picture arrived it was wrapped in bubble wrap and had lots of shabby store tape all over it. We decided not to take it off in case we damaged it and in Friday when she moved into her home we were appalled at the state of it. The picture was in an acrylic frame which was all damaged at the corners and broken and the tape had badly marked the acrylic. The picture was such poor quality not worth the £400 price tag it was selling for. When we called them to explain they were very unhelpful and uninterested. The manger was even worse and had a terrible attitude. I even offered to pay for a replacement frame if they could source us one and she point blank refused to even help us. The picture is so bad it can’t be used, such a waste of money. Will definitely never shop with them again, the customer service is appalling. I would urge you to think before purchasing anything from them.