The product itself arrived well packaged. However, I won’t order from this company in future due to their return policy. Ordering products from the internet is always a risk and the fact that they do not offer a refund but rather a credit note is greatly disappointing. I would rather order from a company that allows a refund in the event the product isn’t as expected or doesn’t suit the style of my home in reality. I now face being stuck with credit and the risk that I won’t like my next purchase, if I actually find anything else I would want to order. Whilst it may be set out in their T&C’s, ordering online without the option of a refund is rare in my experience. If you want the option to see how a product looks in your home and send back if it doesn’t suit then don’t order from this store.