I have really struggled with this store. I ordered an item online and payment was taken on the day. I waited an extra week after the expected time for shipping confirmation which I then had to chase up with 2 emails and phone calls (which go straight to answerphone and no one ever rang back after leaving my name and number 4 times in total during the process of trying to figure out where my order was). Finally got a response which gave me another date and then the order was still not delivered until a week later. The item arrived and was faulty (corner was broken off). Still awaiting my money back and collection of the faulty product. The whole process has been a nightmare and although the products are different and lovely, I wanted to warn people who might be spending a lot of money on this site of the problems I've encountered.