I placed an order on 25th March for 3 items from Shabby Store. I received delivery of one of the items within a week which was fine but there was no sign of the other 2 items and no communication from them regarding this. After a phonecall to chase these up, I received an email telling me one of the items would be dispatched the following day and the other was not due in with them until 17th April. No issue with this at all. When the 2nd item arrived, it was of VERY poor quality - the paint was marked and had run, and the fixings were all discoloured. They replaced these after 10 days, again, which was fine. I waited for 2 weeks after the 17th April for the 3rd item to arrive but never heard from them so called to chase up. I made a futher 20 odd phone calls over the next 3 weeks and was told each time that my enquiry was marked as urgent and that someone would call me back. There was never anyone available that was in a position to help with online orders when I called. Not once did anyone have the courtesy to return my call. I did finally receive an email on 8th May to say the package would be dispatched the following day. A week later - still no package!! I eventually got a call back on the 16th May (from someone proporting to be the new owner) after I threatened to go to my bank and report them as a scam operation. I finally received the parcel on the 20th. After all of this hassle - 20 calls and at least 15 emails, I was offered a 15% discount on my next purchase. When I reminded the owner that a 15% discount is what they send several times a month to everyone on their mailing list, I was then (grudgingly) offered 20% (after waiting almost another week for the owner to reply to my email). I politely declined advising her that I'd take my business elsewhere and that her new business venture would be very shorted lived if this is how they treat their customers. I strongly advise anyone thinking of using this company to avoid at all costs. Their customer service is non-existant, the items mostly come from Coach House (which is available from many other online retailers for similar prices) and, from what I've seen, their other items are of very poor quality. THE single worst customer service experience I have ever encountered.