"Mitsubishi Electric UK - Ecodan pumps - you better think twice!
If you’re thinking of getting one of these you better run away as far as possible.
These Ecodan pumps are supposed to be efficient (can’t guarantee this though) but if it breaks down you’re doomed.
First of all it is extremely hard to find a technician who knows how to deal with these pumps and who also has availability.
Then, their so called ‘trusted installers’ who are supposed to be trained by Mitsubishi have no idea how to repair one of these. All they know is how to service it and they also charge astronomical fees.
In the end, if you need one of Mitsubishi’s technicians to come and fix it, you are lucky if you book one in the next 2 weeks. And believe me, is quite a nightmare in the winter without heating / warm water!
In terms of reliability things look bad also.
Out of 5 units installed at the same time:
- the first one broke down in the first 2-3 months
- the second one in the first year
- the third one in the second year
- the fourth one after 3 years, exactly after the warranty expired
- the fifth one no issues yet
Mitsubishi Electric is only interested in selling these units and they don’t care about their customers afterwards. Their after sale services are almost inexistent.
Oh, and they are also interested in selling their annual service + breakdown cover for only £400 per year!
Also, there is no complaints section on their website - probably they believe anybody using their products / services could have no reason to complain. And if you fill in a complaint in their contact section nobody bothers to reply anyway.
But hey, you can control your unit using your smartphone - welcome to the 21st century!"