I ordered a personalised vinyl from them as a Christmas gift on 2nd December. I am still waiting for it. I have emailed 3 times and received no response. I have rung countless times and managed to get through once to be told it is on its way but almost 2 weeks later still nothing. The phone now goes straight to answer machine. They seemed keen to know if I ordered via 'Notonthehighstreet' as I think they prioritise those orders. I also paid extra for express delivery. I now have no idea if I will receive the gift that I paid £80 for! It is a great idea for a gift but only if you actually receive it!