After my amazing experience in the past I would like to end the relationship with this company because I truely can't digest there excuse. I have been using mobile outfitters for as long as 2 years for all my devices and even referred them plenty of customers without any benefit for my self and the same way I referred another friend of mine who recently bought iPhone 12 pro (close to 5k AED) brand new phone and got outfitter for his phone (glossy in the front and Matt for the back) and we paid 178.50 AED for it. 2 days later my friend drops his phone and the screen breaks so I called the company in order to know how does the warranty work and what do they actually cover. so I speak with a gentleman (Marvin) on there call center who patiently herd me out and said my supervisor will get in touch with me and that happened in less than one hour wherein a gentleman (Alex) calls me and says sir I am really sorry to hear what happen with you but we do not cover any external damage under warranty and infact he even mentioned to me that whether I buy a screen protector from an Apple Store even they would not be covering any external damage so I just asked him then why would anybody get mobile outfitters instead the basic screen protector on the phone should work which would actually come upto 30% of the cost that you pay to get mobile outfitters he had no reply to that but concluded saying no where in the world we have ever covered any external damage case ever so I am sorry sir but we can't help you out with this problem and hung up. So I like to inform everybody who is thinking to get mobile outfitters for the phones (brand new or used phone or for any devices) that basically you are paying for nothing and if its all about protection of your phone or any of your device , you can get a normal protector from any mobile phone shop for WAY TO LESS then you are paying for mobile outfitters. Eventually both of them DONT COVER EXTERNAL DAMAGE then why pay more for this service then you can pay less and get a normal protector (or even gorilla screen which actually helps a Lot more then in protecting your screen then mobile outfitters) SO DONT FALL FOR THERE ADS AND COMMERCIALS