Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,307 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their teamwork made the whole process run smoothly.”

Helpful Report

“I’m extremely disappointed with my recent experience at Outfitter. I came to the branch on Thursday to replace the full protection for my phone and install protection for my smartwatch. I had previously installed the full protection set from Outfitter, and it’s already recorded in your system with the original invoice. While travelling abroad, I was forced to remove the front screen protector because it had become extremely worn out and looked terrible after only a few months. I eventually lost it. Since I travel frequently, I installed a temporary screen that lasted over a year until I finally had time to come back to your store. Despite all of this, and despite having my purchase clearly registered in your system, your staff refused to replace the front screen protector under warranty simply because it was lost. This makes zero sense, especially when the whole point of your “guarantee” is to support the customer when protection fails. I was ready to replace the entire phone protection again and install a new one for my watch, yet I was treated as if my loyalty and previous purchases didn’t matter at all. This is not customer service. It’s a refusal to stand behind your own product and warranty. Very disappointing, and I genuinely expected much better from a brand like Outfitter. Ahmed Hussien Egypt 00201021423727”

Helpful Report

Hi Ahmed, Thank you for sharing your experience. We’re truly sorry to hear about the frustration you faced. We’d like to investigate your case and make it right. Please contact us at help@moutfitters.com with your original invoice details and any relevant information. We look forward to assisting you further. Kind regards, Team Mobile Outfitters

“Very good product. I highly recommend to everyone.”

Helpful Report

Hey Sven, thank you so much for the recommendation! We're thrilled that you're enjoying Mobile Outfitters. -Paul

“To whomsoever it concerns First of all want to know why the customer need to go and roam for 30 min and come back for our phone who we trust on your staff on our VALUABLE and PERSONAL phone and they made Halfboard protection instead of Full board”

Helpful Report

Hi Jaseel, Thank you for sharing your concerns. We understand how frustrating it can be to feel like your valuable phone isn't being handled with the utmost care. We're sorry for any inconvenience caused by the need to return for adjustments. Your feedback is important to us, and we take such matters seriously. Please reach out to us at help@moutfitters.com so we can resolve this issue for you. Warm regards, Team Mobile Outfitters

“Even though we had few hiccups on the way, in the end, I recieved great customer service and help from Indian team, UAE team and USA team. Great coordination.”

Helpful Report

Hey there! We truly appreciate your feedback and are so glad to hear about the great customer service you received from our teams. We strive for excellent coordination, and it's wonderful to know that it made a difference in your experience. Thank you for your patience throughout the process! Warm regards, Team Mobile Outfitters

“The team of your brand in New Cairo, Egypt point 90 mall are big cheaters”

Helpful Report

Hi May, Thank you for your feedback. We're truly sorry to hear about your experience with the team in New Cairo. Cheating is not something we stand for, and we appreciate you bringing this to our attention. Please reach out to us at help@moutfitters.com so we can investigate this further and work towards a resolution. Warm regards, Team Mobile Outfitters

“I liked the screen protector because i dint get any proper one for my phone as it had curved screen. only downside is the number of branches in chennai has decreased and its hard to find them. and i called the last available outlet from the website wich is Forum Vijaya mall Chennai ,TN, INDIA. The person who spoke in a rude manner, when i asked for the location.”

Helpful Report

Hey Vishak, thank you for your feedback! We're glad you liked the screen protector, especially for curved screens. We understand the frustration with finding our branches in Chennai, and we appreciate you bringing the service issue to our attention. We'll work on improving that experience for our customers. Warm regards, Team Mobile Outfitters

“They were all very good”

Helpful Report

Hey Johnny, we really appreciate your positive feedback! We're glad to hear that you had a great experience with us. Your satisfaction is our priority, and it means a lot to us! Best regards, Team Mobile Outfitters

“Sorry for that, I purchased your product fusion . Installation is very bad.”

Helpful Report

Hi Midhun, Thank you for your feedback. We’re sorry to hear that the installation of the Fusion product did not meet your expectations. We strive to provide a seamless experience and your input is valuable to us. Please reach out to us at help@moutfitters.com so we can work on resolving this for you. Best regards, Team Mobile Outfitters

“Everything is good”

Helpful Report

Hey Stephen, thanks for the fantastic review! We're thrilled to know that everything is going well for you. Your support means a lot to us! Best wishes, Team Mobile Outfitters

“Excellent durable product, have been using it since last 5 years. Hassle free replacement, no questions asked. Amazing customer service.”

Helpful Report

Hey Mohammad, thank you for the kind words! We're happy to have you as a customer at Mobile Outfitters. -Paul

“There are multiple air bubbles on my clear screen. Just had it fitted on Thursday.”

Helpful Report

Hi Nhlanhla, Thank you for reaching out and sharing your experience. It's disappointing to hear that the product did not meet your expectations, and we appreciate your honest feedback. We want you to be satisfied with your purchase, so please contact us at help@moutfitters.com so we can address your concerns properly. Best, Paul

“She did an excellent job of applying the Clear Coat. Very smooth, no bubbles, applied straight.”

Helpful Report

Thank you for your wonderful review, Clara! We're so glad to hear that the Clear Coat application was smooth and up to your expectations. Your feedback means a lot to us and encourages us to keep providing top-notch service! Warm regards, Team Mobile Outfitters

“Great job fast the staff at the Roger’s store was very helpful”

Helpful Report

Thank you for your awesome review, Frank! We're delighted to hear that the team at the Roger's store was helpful and that you had a great experience. Your feedback inspires us to continue providing excellent service! Warm regards, Team Mobile Outfitters

“It was good work and finishing”

Helpful Report

Thank you for your great feedback, Sainul! We're pleased to hear that you were happy with the work and finishing. Your satisfaction drives us to keep improving and delivering quality service! Warm regards, Team Mobile Outfitters

“Great Product and Customer Service”

Helpful Report

Thank you for your fantastic review, John! We're thrilled to hear that you love our product and appreciate our customer service. Your support truly motivates us to keep delivering the best experience possible! Warm regards, Team Mobile Outfitters

“This is the most amazing product! No more worrying about my screen protector popping off”

Helpful Report

Thank you for your wonderful review, Phyllis! We’re so happy to hear that you’re loving our product and no longer have to worry about your screen protector. Your satisfaction means the world to us! Warm regards, Team Mobile Outfitters

“Very bad experience. Dont try this bez my phone was broken and also this product didnt last log time its changed three times in jest 3 month, they also charge 900 rupees there service charge. This is not a life time warranty product bez they charge a huge amount in the name of service charge. Plzz plzz dont buy”

Helpful Report

Hi Vinuraj, Thank you for reaching out and sharing your experience. We're genuinely sorry to hear that you've encountered issues with your product and our service. It's disappointing to hear that the product did not meet your expectations, and we appreciate your honest feedback. We want you to be satisfied with your purchase, so please contact us at help@moutfitters.com so we can address your concerns properly. Warm regards, Team Mobile Outfitters

“I am writing to express my dissatisfaction with the recent service I received at your store regarding the installation of a screen protector on my new iPhone. After paying 150 AED for the screen protector, I noticed visible bubbles and fingerprint marks immediately after it was applied. When I pointed this out, I was told that the marks and bubbles would disappear with time. However, it has been some time now, and they are still clearly visible, affecting the overall look and usability of my new phone. Considering the amount I paid, I expected a professional and flawless installation. Unfortunately, this was not the case, and instead of offering to replace or properly fix it, I was simply told to wait. This has left me very dissatisfied with both the product and the service. I kindly request a resolution to this matter, either by having the screen protector properly reapplied/replaced at no extra cost or by receiving a refund. I look forward to your prompt response and resolution.”

Helpful Report

Hi Anumod, thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the screen protector installation. We understand how disappointing it can be to have issues after a service, and we appreciate you bringing it to our attention. Your satisfaction is important to us, and we want to make this right. Please reach out to us at help@moutfitters.com so we can discuss a resolution for you. Warm regards, Team Mobile Outfitters

“Superb Service and Really friendly Staff”

Helpful Report

Thank you so much for your kind words, Sam! We're delighted to hear you enjoyed our service and found our staff to be friendly. It’s always our goal to provide a welcoming experience for our customers! Warm regards, Team Mobile Outfitters

Mobile Outfitters is rated 4.4 based on 5,307 reviews