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Mobile Outfitters Reviews

4.4 Rating 4,887 Reviews

86 %

of reviewers recommend Mobile Outfitters

Company Reviews

Product Reviews

4.4

Based on 4,887 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

Mobile Outfitters 5 star review on 20th June 2022

Mohamed Machkouri

Mobile Outfitters 5 star review on 9th June 2022

Mobile Outfitters 5 star review on 4th June 2022

Mobile Outfitters 5 star review on 30th May 2022

Mobile Outfitters 5 star review on 24th May 2022

Mobile Outfitters 5 star review on 17th May 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought protection for two phones and six months later, in two cases, in the same place, the material began to peel off. This is a clear manufacturing defect, but the replacement is paid. Does that mean I have to pay twice a year?! In addition, the most expensive film is full of scratches after six months. Definitely I cannot recommend this manufacturer.”

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“It might be good protection for the screen, but it I dont like the look of the screen, so I think I will remove the one on the screen, and just use the one on the backside.”

Thank you so much for taking the time to give us your feedback, Nils. We appreciate the time you took to let us know about your experience and apologize for any issues that you had. It seems like the protective screen wasn't to your liking – How else can we make things better for you? Please email us directly at help@moutfitters.com

“Staff was a bit rude. Went to Kokas to ask for a renewal to my apple watch’s screen protector (for my top and bottom). He checked my details and it was all there, however my top ones are missing but he refused to do renew it and told me just to do my renewal in Pacific Place instead (did my previous ones in Pacific Place) lol. What an amazing service”

Hello Jacqueline, We are so sorry about your experience at Kokas location. We’d love to further assist you, but we will need specific details like name, receipt, order number, etc. Because we will need this confidential information and want to respect your privacy, please email us at help@moutfitters.com so that we can continue to help you!

“Got some kind of mark on fusion glass till reaching home its not scratch just mark on glass but attendant refused to clean or change”

Hello Harsh, Our apologies for the inconvenience. Please reach out directly to our customer service helpdesk at help@moutfitters.com We are happy to help.

“I have bad experience with Mobile Outfitters I just put the screen protector and I replace it 3 time in one week since I buy this product I not happy its so expensive for this protector”

Hi Saeed, Please email our customer service helpdesk directly at help@moutfitters.com we are happy to assist you further.

“I’m disappointed with the service. I had 2 mobile phones done. This time it was not up to mark.”

Hello Abbas, Please reach out to our customer service helpdesk directly via email at help@moutfitters.com They will be able to assist you further.

“The coat does not stay for a long time and needs to be changed on a quarter basis which is not good .”

Hi Sumit, We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I still have bubbles on my screen”

Hello Veronique, Thank you for reaching out to us. We would like to assist you further. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com Thanks.

“Thank you regarding your product, However the person who apply your product on my device (Apple watch ) is not professional using his dirty hands and he took fees to replace the protection within 3 days of application”

Hello Omar, Please reach out to our Customer Service Helpdesk for assistance via email at help@moutfitters.com They are happy to help.

“Very slow, promised 30 mins but took more than 30 mins.”

Hello Yasser, Sorry that you are disappointed that it took too long. Thank you for your feedback it helps us to do better. If you need further assistance know that you can always reach out directly to our customer service helpdesk via email at help@moutfitters.com

“Price is too high for just a screen shield, 105 is too much , also not accepting fazaa card for different reasons such as weekends day or 13 mini iphone is not applicable for the discount, am a loyal customer but if prices will be like this then i will search for alternatives”

“Product quality is not good now as before, 2 to 3 months the clear-coat comes off and needs to be replaced. Before yearly replacement but now 2 to 3 months max, then needs to be replaced.”

Hello Misbah, So sorry to hear you are disappointed. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further.

“Frequent lamination is require as it is damaging because of quality. I am not much happy with the product. My wife's laminated few weeks before, and again i had to visit to replace it. And of course you have to pay every time.”

Hello Dharmesh, For assistance please reach out to our customer service helpdesk directly via email at help@moutfitters.com they will be able to assist you further. Thanks.

“The quality is good, but I hope if the company would give the loyal customers some discounts or offers. I've done 7 different phones with them each time costs over 220 AED, but they always charger me full price”

Hello Tareq, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern.

“I liked the result at first, but then i have noticed no matter how many times i change the screen protector it keeps on peeling off. I have upgraded to the full glass protection from front and back but still no use. I even put in the cover support one too and still no use.”

Hi Jeffrey, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Edge curled n detached after 1 day”

Hello Ho Wah, We are sorry about your recent experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“When i did the full covering with Fusion material, tgey told me that in future replacement will cost me only 10 AED. Now when i went to replace they want to charge me 31 AED. After long discussion with a supervisor they charged me 21 AED.”

“It took me 45 minutes waiting there as the person was one and he had to handle many queries in between. Secondly outfitters has become very expensive. I have been a regular customer for my whole family as we do not chose any other product but yours from the time when Outfitters was known as clear coat. It started with AED 110 and you could change it later with a fee of AED 10. Now it's become AED 160 and AED 20 respectively. I see that the prices have gone up but nothing extra for the customers. I am sure you will agree that the market is loaded with competition so as a customer I am now having 2nd thoughts when I chose to protect my phone to consider other equal or maybe better products. Thank you. NM”

“Low quality application of protection to frame and camera Left frame protection is already scratched”

“To whom it may concern, Have installed fusion folio on iPhone 13 Pro Max, not me, workers at Mall of Split, in Split, Croatia. Cutting of folio and dimensions is not perfect at all and it’s not inline matching screen size. Bottom part of screen is more exposed than top, therefore folio hasn’t been cut properly and or measures are not matching. If cutting is done by machine, I believe iPhone 13 pro max screen size is well known to all, thus this should be improved. Since folio is not covering whole screen when opening phone, my finger is always getting stuck for folio bottom part, again because folio not properly cut. There are bubbles on 2 spots. After 3 days usage observing small scratches. Would like to believe that this was better investment than other screen protectors, unfortunately after few initial days I realize that I might made mistake. In close future time will tell.”

Hi We are sorry about your experience at the Croatia location. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

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Mobile Outfitters is rated 4.4 based on 4,887 reviews