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Mobile Outfitters Reviews

4.4 Rating 4,891 Reviews

86 %

of reviewers recommend Mobile Outfitters

Company Reviews

Product Reviews

4.4

Based on 4,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

Mobile Outfitters 5 star review on 20th June 2022

Mohamed Machkouri

Mobile Outfitters 5 star review on 9th June 2022

Mobile Outfitters 5 star review on 4th June 2022

Mobile Outfitters 5 star review on 30th May 2022

Mobile Outfitters 5 star review on 24th May 2022

Mobile Outfitters 5 star review on 17th May 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the skin replaced 2 times under warranty and inspite of it the protection skin just keeps peeling off on my iphone 11 pro max.”

“Dear Outfitters I had a bad experience with my last mobile Iphone 12pro i fix the fusion two times in city centre branch but they didn't fix it will so what i has to do”

Our apologies. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com They will happily assist you further.

“It was removed the next day. When i tried to pit it back, bubbles are there.”

Hello Anna, So sorry to hear you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com They will be happy to assist you further.

“expensive not satisfied have bubbles backside”

Hello Ahmed, Please reach out to our helpdesk directly via email at help@moutfitters.com Our Customer Service Team will be happy to assist you further.

“Over priced”

“1) You don't have new colours or options for the S20 Ultra model 2) If I opt for one colour cover 1st time and next when I change a new colour you're charging more for the existing customers which I personally feel is not encouraging. 3) iPhone has more options with colours like multiple shaded options but in Samsung nothing is available.”

“I have used there product for my Samsung ultra s21 & after almost 20days the protection came off. I did it again from the same shop in mega mall its the same. According to me, the product is fully disappointing”

“When the product was offered I thought it was fantastic. Within a month the sides started peeling off. I went back to the seller last Saturday to raise a complaint, only to be told I needed to pay another £17 to have the sides done. After paying £60 I found it disgusting to be asked to pay when I was told the product had a lifetime guarantee.”

“Hi, The Burjuman Mall Kiosk couldn't fix the screen skin properly. It's coming out from the sides. I have to visit the kiosk again to get it fixed. It is not nearby which is frustrating as I have to waste my time and money on petrol or metro to visit again. Also you should allow a person with a bill ( having name , number and model of the phone ) to get the skin changed without having the old skin handy. If you cannot do this then have the customers photo , model of the phone registered on your system. I had lost my back panel skin in India because my little cousin pulled it out and threw it somewhere. I had to pay for the whole back panel skin again. Not fair Hoping that you will consider my request. Thanks Qadir 0569714646”

“Got a screen protector film for S21 Ultra front screen. Saw scratches and marks just a couple of days after first installation. Customer service was good and they replaced it for me for free because I bought it just few days back. Unfortunately same happened with the second installation just after couple of days. S21 Ultra is known for it beautiful screen but unfortunately this protective film absolutely spoils the look of it with its scratches and marks. Would have given it 1 star but giving it 2 stars because they did replace it for free once.”

“Bubble on my screen”

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. Please reach out to our helpdesk directly via email at help@moutfitters.com They will happily assist you.

“There is Bubble in my screen”

Hello. Thank you for reaching out to us here at Mobile Outfitters USA. Please reach out to our helpdesk directly via email at help@moutfitters.com They will happily assist you.

“The clear coat lasts for a max of 3 months and the residue of the glue ruins the phone. Proper cleaning tools should be provided to the staff so that the staff can remove the old glue prior to applying the new coating during a replacement.”

“It didn’t fit well on it , before the skins use to come with separate pcs that fits well. Bubbles are there on the left side of camera im attaching some pics with it.”

“staff are good & product is excellent but price is higher.. Im old customer & not getting any benefits anymore You should give us promotions like change 2 times 1 time is free .”

“It is not worth it I paid 60 pound and not happy at all”

“Last time the guy was take long time talk with other customers & keep my phones better he don't take or do anything for other until finish the first customer”

“The staff did not inform me that there is a discount during weekdays, and there is no poster indicating that”

“They don't how to behave 😒 actually my phone Samsung s10lite but they mention Is S20+”

We kindly ask that you reach out to our customer helpdesk via email at help@moutfitters.com The will be able to assist you further.

“We have had 3 phones protected but sorry to say the product was not upto mark. Either the sides peeled(within 2 months), or the anti break screen scratched (1+ week) and the other phones camera protection peeled off in a week. We have got them refixed at nominal cost but will not be using their services again. Also the staff at Dubai Festival Plaza and MOe tried over charging us, so better know the pricing before hand.”

Hello Sangeeta, We are so sorry to hear that we have disappointed you. In order to better assist you please contact our customer service helpdesk directly at help@moutfitters.com We look forward to further assisting you!

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Mobile Outfitters is rated 4.4 based on 4,891 reviews