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Mobile Outfitters Reviews

4.4 Rating 4,892 Reviews

86 %

of reviewers recommend Mobile Outfitters

Company Reviews

Product Reviews

4.4

Based on 4,892 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

Mobile Outfitters 5 star review on 20th June 2022

Mohamed Machkouri

Mobile Outfitters 5 star review on 9th June 2022

Mobile Outfitters 5 star review on 4th June 2022

Mobile Outfitters 5 star review on 30th May 2022

Mobile Outfitters 5 star review on 24th May 2022

Mobile Outfitters 5 star review on 17th May 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The clear coat is not good , after few days the sheet comes off”

Hello! So sorry to hear. Please reach out to our customer service team directly via email at help@moutfitters.com They will be happy to assist you.

“I have air bubble”

Hi Umesh! Our apologies for the inconvenience please reach out directly to our customer service team via email at help@moutfitters.com they will be happy to assist you.

“Its ok not much appreciated to the management”

Hello Muhammad, We would like to further assist you. Please email us directly at help@moutfitters.com so that we can assist you. We look forward to hearing from you.

“I live in Bangladesh. i have used their Clear coat screen protection. after reading so many worst review. now i am confused to use it further, cause i was thinking to use fusion screen protection for my Note 9. still now bangladesh Outfitters doesnt have this fusion screen. good for me.”

Hello Ziaul, Please reach out to our helpdesk directly via email at help@moutfitters.com We would be happy to assist you further with any concerns. Hope to hear from you soon.

“the quality of installation of the protection is not well done and the protection started to peel off after less than 10 days and when came back to require warranty been ask ot pay 5 $ per side as service fees. If quality of installation is not well done by the people who perform it the warranty should cover the services. Unfortunately I can't recommend the product to anyone in these conditions and putting a standard protection is more efficient”

Hi Jacques, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Loved my clearcoat - had the product for around 6 months, stayed on well and although got a little scratched and stained, I still loved it. Yesterday the unspeakable happened and my phone dropped, the screen shattering and clear coat still in tact. I had great confidence in the company before this happened, but after this incident have lost faith in the brand.”

Hi Anil, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. Please contact our helpdesk directly at help@moutfitters.com and they can assist you further.

“Got the matte wrap for my iPhone 7plus to protect the screen 2 months ago. My phone fell out of my hand while bending over to pick up my daughter and my screen just shattered. When it fell I wasn’t really concerned because I thought I was “covered”. Imagine my surprise when I picked it up and the screen was completely shattered. Not good at all.”

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The screen on my iPhone X is simply not as clear or as sharp as it is without this coating. And that is what we paid the megabucks for! Also it’s simply wrong to claim that it helps diminish fingerprints. This coating is nothing but an annoying grease magnet. The phone becomes really slippery and several times a day I find myself trying to get the oil like substances off the front and back. Despite having spent £50 I’m thinking of peeling it off and taking my chances against scratches. It’s a shame because in principle it’s a great idea and could have been ideal for people like me who hate cases that hide the sleek design. I cannot recommend this product.”

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“False advertisement I thought lifetime guarantee meant you can get the clear coat replaced for free after reading the terms and conditions I have found out that to get a replacement after the 14 days it will cost me £12 I paid £45 for a protector that doesn't protect the phone screen from cracking also the original clear coat isn't self healing I've scratched my clear coat and it hasn't self healed not happy with this”

We are so sorry about your experience at one of our Mobile Outfitters kiosks. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Mixed feelings. Visited the store and purchased the Matte cover. I was told about the benefits of Matte (better at repelling fingerprints and easier to see the screen in direct sunlight) but not about any drawback. The matte film also costs £5 more than the clear film to purchase. I actually had to visit the store again the following day as the matte film makes the display look almost 'fuzzy' (not just darker, that I would have been ok with). To the store's credit they replaced the cover with a clear one immediately but I was still £5 out of pocket. I did point out that even the website shows the matte film as haing "HD Clarity" but was told this was a mistake (that really doesn't help the customer! Hope they can change that). I was also told on purchase that the screen would be replaced for free in the first 2 weeks following purchase for whatever reason. After 2 weeks I visited again as the screen had already picked up a lot of scratches but was told that this was not covered and that I would have to be careful when having the phone in my pocket... Contacted head office to share my experience but have not heard anything back so I guess they're not interested. After a month of use, the film is scratched/stretched in places, but still usable and will last me a little longer. So product is ok but things could be better.”

Hello, We are extremely sorry to hear that we have disappointed you. We pride ourselves on providing amazing customer service and would like to make it up to you. What can we do to correct the situation?

“Had the clear coat put on my new galaxy s8, the application was fine, the issue is the protector makes the screen look grainy/takes away the sharpness of the screen, so although feels like a good product, it ruins the experience of a very expensive phone, and at £45 feels like a expensive experience,so not happy”

“I spent one and a half hours travelling to my nearest installation stall. I had a clear coat original installed on my 1day old S7 Edge. The staff were very friendly and helpful. However the product was a massive let down. After I had my phoned coated in was told to be care fully with the phone and allow the coat to set better. I was told one hour would be enough and was given a paper envelope for my phone. Due to my journey taking one and a half hours back home in left it in the envelope. In total I left my phone untouched for over two hours. Within a couple hours of using my phone the coating started peeling and coming off. I was very upsetting the fact I had spent so much time and money for the product to then let me down. Yes, I have the option to go back and try get it fixed but I would need another 3-4 hours spare just to get there and back. The service was good which is why I gave 2 stars but the product was a massive disappointment considering the cost of it.”

“The advertising is very convincing and I decided to purchase right away. Then the order process was difficult and I nearly gave up. The website was confusing... the transition of owner companies and business name changes made me fear this was a bait and switch. Then I feared I couldn't purchase online, that I would need to find a mall koisk (250 miles away). When I finally found an add to cart button I wasn't allowed to click on it.... for a couple hours, then suddenly it worked??? The product arrived in three days and was easy to apply. The touch/texture of the protector is fine, it doesn't feel rough at all. I haven't had the fusion phone protector long enough to know about scratch and shock resistance.”

“When i approached and enquired about the product. They said it will be a 360 degree protection and they said it is going to be edge to edge. But the end product was not what they said. It is not at all edge to edge. The sides were not at all done properly. This product might suit the iphones but not other phones if you are looking for edge to edge. When i asked them after it was done they started giving excuses. Very unhappy. I was charged £40. Waste of money.”

“I had my new iPhone 6s+ covered with the fussion protector and since having it done at white rose 26/11/2016 my Bluetooth device has been what I thought was faulty so I went to buy a new Bluetooth device same as before same problems the device just disconnects from phone so I would really like a refund if this is possible asap”

“Went to the Glasgow brahead stall to get the clear coat fitted to my new iphone 7, very friendly staff and happy to give my phone to be done. However after it was done, I noted line on the front, so went back after 1 hour and they redid the front. had some bubbles on back but was told this would settle down. I paid £5 extra for the matt finish on back as I had the matt black iphone 7 so total of £45. However after few days noticed the edges are just almost peeling off. Went to another Edinburgh gyle stall and guy told me they didn't do a good job with the finish on it, and he doesn't recommend getting the matt on the back, because the glue isn't strong enough and he didn't think it would give a good finish (wish i was told this in the first place) He redid the back again but loads of bubbles already after a couple of days. Maybe would have been a different experience had I , had a different phone. Unfortunately not happy with this experience.”

Hi Jay - I’m very sorry you were not happy with your Clear-Coat! I’d like to do whatever it takes to make it right. I’d be happy to: 1. Have another sent out, free of charge 2. Refund 100% of your purchase price 3. Send you a different product, free of charge Please let me know if there’s anything I can do to turn your frown in to a smile :-) Thanks!!

“The back off my iPhone 7 ,near the camera has peeled off in just 1 day”

I’m very sorry you were not happy with your Clear-Coat! I’d like to do whatever it takes to make it right. I’d be happy to: 1. Have another sent out, free of charge 2. Refund 100% of your purchase price 3. Send you a different product, free of charge Please let me know if there’s anything I can do to turn your frown in to a smile :-) Thanks!!

“Feels extremely thick. The corners start to come off when you put a case on.”

Hi Cole, I’m very sorry you were not happy with your Clear-Coat! I’d like to do whatever it takes to make it right. I’d be happy to: 1. Have another sent out, free of charge 2. Refund 100% of your purchase price 3. Send you a different product, free of charge Please let me know if there’s anything I can do to turn your frown in to a smile :-) Thanks!!

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Mobile Outfitters is rated 4.4 based on 4,892 reviews