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Mobile Outfitters Reviews

4.4 Rating 4,885 Reviews

86 %

of reviewers recommend Mobile Outfitters

Company Reviews

Product Reviews

4.4

Based on 4,885 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

Mobile Outfitters 5 star review on 20th June 2022

Mohamed Machkouri

Mobile Outfitters 5 star review on 9th June 2022

Mobile Outfitters 5 star review on 4th June 2022

Mobile Outfitters 5 star review on 30th May 2022

Mobile Outfitters 5 star review on 24th May 2022

Mobile Outfitters 5 star review on 17th May 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I m a outfitter customer for more then 7 years now. I went to Ajman city center outlet for full body mobile plastic change, but the guy at ajman city center ( UAE) counter name vashnav refused to take my work n says it will take one hour I said ok no problem do it, then again he said it will take 1:30 min, i still said do it, but again he said it will take 1:45 minute n u don’t come before 1:45 minute, finally i told to the guy name vaishnav that its I don’t want to get the job done and I left. This is the very worst experience i got from mobile outfitter guy name vaishnav .”

We apologize for the inconvenience and ask you to reach out to our Helpdesk directly via email at help@moutfitters.com Our team is happy to help.

“This is about the pathetic experience I had yesterday (03/16/24), I visited the store in VR mall Chennai, I’m completely satisfied with the product quality, how ever thinking about the service I feel like I was scammed by the person working there. I bought front and back fusion guard for my iPhone 15 and I was charged ₹4200(that is still fine) how ever after placing the guard I was not given a bill, when asked the person said they have registered my mobile numer on the server and a physical bill is not required also the person asked me to transfer money to his personal G-pay number which I did, now I’m thinking without the bill how will I be able to claim any thing? Someone please guide me on the procedure to get a bill for my purchase or is this how things work here in mobile outfitters…”

Hello Prakash, Our apologies for the inconvenience. Please contact our customer support team directly via email at help@moutfitters.com for further assistance. Thank you.

“I had the original installed on my iphone and my apple watch. During the initial installation and time of purchase they never informed me that if I am to have it replaced- as you guys claim of lifetime replacement- I would have to pay an installation fee. This is false advertisement and in a way scamming people for the sake of getting a sale. I wouldn’t recommend this given that there are cheaper alternatives.”

Hi Eds, Thank you so much for taking the time to share your experience with Mobile Outfitters. We greatly appreciate your feedback and apologize for any inconvenience you may have encountered during the initial installation of your iPhone and Apple Watch protection. We understand your frustration regarding the lack of information provided about the installation fee for replacements under our lifetime replacement program. We assure you that this is not our intention to mislead customers, and we apologize for any misunderstanding that may have occurred. We would be more than happy to assist you. Please contact our customer Helpdesk directly via email at help@moutfitters.com Once again, we appreciate your honest review and thank you for bringing this matter to our attention. We look forward to hearing from you.

“Disappointed .... Extremely”

Hi Charan. Thank you so much for taking the time to provide feedback on your experience with Mobile Outfitters. We truly appreciate customers like you who are willing to share their thoughts and help us improve. Please reach out to us directly via email at help@moutfitters.com so we can further assist you.

“This is one of the worst by far. I'm in Muscat in The Sultabate of Oman. I had to change my screen protector with them three times in 23 days because if their bad products when it is the most expensive one in the country. Yes, it is a life time change with one ryal, but imagine you have to go and wait until they fix then again it comes out. This is for sure the last time I use these guys and will make sure everyone knows their products quality not to go pay that much and at the end no quality. I have tried and spoke to them several times, but unfortunately no action taken and no even customer care basics to be done. That was a nightmare”

“Can I know what Outfitters' lifetime warranty entails? Within a month, my screen guard adhesive is not sticking. I'd like to understand the warranty you provide to customers.”

Hi Benoy, Thank you for reaching out, and I'm sorry to hear about your screen protector peeling off. Please contact us at help@moutfitters.com so we can further assist you. We look forward to helping you. Best, Paul

“Very bad quality , very bad customer response My front screen has been broken due to low quality of their materials , and when I tried to call them there was no response at all on mobile phone call also chat on their What’sApp The price is too much in return to the protection , i never recommend them to anyone on the whole world”

Dear Bassma, Thank you so much for taking the time to provide feedback on your experience with Mobile Outfitters. We are truly sorry to hear about the issues you encountered, please reach out to our Helpdesk directly at help@moutfitters.com

“At first instance, they seem to be a respectable company, yet they’ll deceive you since there prices are not stable, they’ll raise the price five times without notice and you’ll have to pay to change the face of your watch, otherwise you won’t be able to get neither refund nor your old price. And their customer service will be rude to you.”

“MOE Team Very unfortunate that the staff at mobile outfitters are incompetent and does not do the services well. It looks like a scam where sub- standard services and products are provided which forces customer to pay the service charge and screen replacement charge. The screen does not stay for even 2 days which raises question on the brand and services causing inconvenience. Will definitely not recommend mobile outfitters!! Time to re-think your product quality and customer services as even the managers don’t acknowledge and understand what it takes to save a brand and work towards customer satisfaction. Monika”

Thank you so much for taking the time to share your experience with Mobile Outfitters and we apologize for the inconvenience this has caused. We really appreciate you taking the time to share your feedback with us. We received your email to our Helpdesk at help@moutfitters.com Our representatives are working on providing you a resolution to your inquiry. Again our sincerest apologies for the inconvenience.

“I got original screen guard installed in 1 plus phone at Prozone Mall, Coimbatore. It has destroyed my mobile back side and camera. The vendor response is very bad. Never install this company products”

Thank you so much for taking the time to review your recent experience with Mobile Outfitters at Prozone Mall, Coimbatore. We apologize for the issues you have encountered with the screen guard. We understand how frustrating this must be for you. We are sorry we did not meet your expectations and would like to make things right. Please reach out to our customer service desk directly via email at help@moutfitters.com

“I have been using the clear coat product for many years on multiple devices for our Company, however on the 02-12-23 had a Note9 done in Gulf City, within less than 24 hours there seem to be lines in the middle of the screen like scratches, visited Trinicity branch today 03-12-23 but nothing could have been done. Additionally i have been using the more priemum product: Fusion but i guess that didnt hold up. Not sure what happened but may have to look for a more durable solution.”

We appreciate your loyalty and support as a customer for many years and are sorry to hear about your recent experience. Our priority is to ensure that we always provide excellent customer service, so we would love to hear more from you. Please reach out to us directly via email at help@moutfitters.com

“Ukoliko vam je stalo do toga da i nakon sto odnesete uredjaj na “zastitu” isti koristite sa svim funkcijama koje ste imali i pre njihovog “strucnog posla”, onda ipak nemojte da stitite uredjaje na ovaj nacin. Nakon sto sam pokusao da upalim telefon koji je stajao 2h u zastitnoj koverti kako bi se folija “strucno” zalepila, nisam imao uspeha. Telefonu je (valjda) pao sistem. Odneo sam na reklamaciju kod doticnih i nakon nekoliko dana, skoro pa moljenja nekog (valjda) direktora i njegovog obecanja da ce mi popraviti telefon, pa kasnijeg odustajanja jer su na neki nacin ipak “zakljucili” da sam im podmetnuo pokvaren telefon, dobio sam nazad telefon kome je otkazao Face ID. Svi koji koriste apple uredjaje, znaju da takav kvar nema popravku. Inace, njihovi serviseri su otkrili da je pokvarena prednja kamera i flet kabl. Pa su rekli da ce to da poprave, pa su odustali od popravke telefona jer sam im “podvalio”, pa sam na kraju dobio telefon sa podignitim sistemom bez Face ID-a. Ludilo… Uglavnom, ne nasedajte na ovo. Nemaju strucna lica, niko ne proverava telefon kada ga ostavite, pa tako mogu da vam vrate kakav god telefon. A rade sa prilicno skupim uredjajima za prilicno skupe pare.”

Hi Nikola, Thank you for reaching out, and we're sorry to hear that you're experiencing these issues. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Got Scammed at Packages Mall Mobile Outfitters Pakistan (Mobile Outfitters Packages Mall Branch). Please be aware! I fell into deceiving demos and lifetime warranty promise of mobile protector (clear coat) by them at their packages stall and paid 10K PKR in a hope that my mobile will be safe and i don’t have to change screen protector after every few months. But to my surprise, the protector started peeling/falling off on its own within a few weeks and turned out to be 3rd quality. Visited stall with a complaint today and they had a very different attitude today. Demanded 3k more for a replacement. So what is lifetime warranty then? ‘This means we will do cheaper replacement all your life when you will visit us again once previous protector fells off’ 😂 And simply refused to be of any help!! What a shame!! Please be aware and don’t fall for this scam!!”

Hi Sohail, We are sorry to hear that you are disappointed with the quality of our product. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Sales guy at MCC wasn’t interested in selling. Appeared irritated and rushed. I wasn’t given an experience to check out different options. I approached the kiosk opposite Carefour approx 11a on 5th Nov 23”

Hello Joseph, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The product and service is pathetic, I had bought matte and visited the store for some 6-7 time to get it sorted . But the issue still there , after 10-15 days the sheet is sliding out and asking to pay as it crossed a week..”

Thank you for taking the time to share your experience with Mobile Outfitters. We sincerely apologize for the problems you encountered and any inconvenience it has caused. We would like to understand further what went wrong and how we could improve. Would you be able to share more details with us about the issue you experienced? Please contact us directly via email at help@moutfitters.com

“I m coming to the store for 3rd time today. In one branch no staff Another branch staff informed it is time to close and leave. Today i came early and shockingly staff is not available. Riyadh Saudi Arabia”

Hello Hisham, We are sorry to hear of your recent experience. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Not wanting to help - no out of the box thinking or escalation process. I have been your customer for years from when you first started. We used to pay Aed 20 and free replacement - today, we pay Aed. 160 for a mobile phone and Aed 20 for a replacement (we don't want to argue on the cost of the coat when Aed. 160 is already collected) - with 18 devices minimum per year. If not an alternative, I think I can do without it. I complained at your desk and waited for a few months without response. Years of custom warranted a complain.”

We are sorry to hear that you are disappointed. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Fake product No protection and the team working aren't saying the truth just to sell !!!!”

Hello Nadia, Oh no! We are sorry to hear that you are disappointed. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Very bad experience. I bought new S23 ultra and have done smart fusion full body protection while spending 250 dirhams which is quiet expensive and i was expecting some quality product. Surprisingly: 1. Bubles appeared in film coating with in 4 days of first fix. I went to shop and they replaced. 2. Again, with in month of above fix, bubbles appeared again. Coating is coming out from edges. Additionally despite their claim of 360 protection, i got dent on my new mobile corner where they failed to cover the edge. Again i have spare time, go to shop and get fix but according to my expectation will be getting another faulty product. DONT RECOMMEND.”

Please reach out to our support team directly via email at help@moutfitters.com They will be happy to assist you further.

“My boyfriend has Fusion film and we are happy with its quality, but when we went to buy the same for my phone, it was out. We were offered to buy Clear-Coat and after a while I started having problems with my eyes. This film glares a lot, my eyes get tired, because instead of white I see the whole spectrum of brilliant colors (see photos and videos in the attachment). In addition, after just six months the case began to fall apart before our eyes - in the places where the buttons are located the material is too thin, so on both of our cases the material simply peels off. And the lifetime warranty turned out to be a hoax, since you have to pay 60% of their cost to replace defective covers. For the price we paid Mobile Outfitters you can buy many other cases and films, so I can't recommend anyone to buy here. We made a costly mistake by believing advertising gimmicks about a lifetime warranty, but after a while it turned out that the goods were of poor quality, and a replacement with a lifetime warranty was priced higher than a new competitor product”

Hello Nafi, So sorry to hear of your inconvenience. Please contact the customer support team directly via email at help@moutfitters.com We look forward to hearing from you!

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Mobile Outfitters is rated 4.4 based on 4,885 reviews