Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

“I have been using your product for many years, previously I have used your scratch protection coating for my Samsung S8+ and I was completely satisfied with it. Once I put the coating on, I was able to use it for a minimum of 8 months (without any additional phone cover). This February I upgraded my phone to Samsung S22 Ultra and when I visited your outlet I came to know there is a new product called 'Impact protection' which is even thicker than the scratch protection. As I noticed it's your top end product and the initial cost is also unconditionally high for a phone protection (250 Qr). Even though I purchased it in February and during the last 6 months, I have changed the coating more than 4 times (without any additional phone cover). Once it's changed within 1 month the sticker gets damaged and the phone looks ugly. I was completely disappointed with your new product and I was thinking of quitting your product permanently. Vibin Qatar.”

Helpful Report

The team has received your request at help@moutfitters.com and they will assist you further.

“I use clear coat for my Samsung S22 Ultra. The product is very very poor for displays which are bend. I did a replacement before a month. Same thing. I did not have any issues in my earlier phones.”

Helpful Report

Hello Muhamed, Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“Very poor & bad experience.. My mobile i phone 14 pro max falls from just 1 feet & the back side of my ohone shattered.. I'm surprised.. Because i paid 6000+ rs & just from 1 feet, my phone back side is shattered. what kind of security to your customers & how can we trust you... Really really unhappy. please do the needful”

Helpful Report

Hello Shijin, We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Pathetic service. Useless product. Could not even last for one month. Staff has no courtesy. They only know to sell their product once and later if you have any complaint then will not even pay attention. This issue I faced in Avenue mall shop. So dont fall in their trap.”

Helpful Report

Hello Sarvesh, Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“I experienced very bad customer services. I went this morning to one of your branches in MOE to have my mobile screen repaired and the cost was very expensive and cost AED975. I agreed because our agreement is that I will also receive my mobile this afternoon. later in the afternoon, I followed up with an update saying that I will receive my mobile within 1 hour. Until some time has passed, I still haven't received my mobile phone and I have sent several messages and calls but they are not answering. I hope you communicate well with your customer, and I hope you update. until now I still don't know what is the update on my mobile.”

Helpful Report

We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“I had to change my screen protection 3 times in a week, due to peeling off issue. Even when the mobile is unused for min of 2 hours after screen protection placement.”

Helpful Report

Hello Vanuva, We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Not worth the price. The film got peels of from the device within a week. I regret buying this. Dont invest your hard earned money on this”

Helpful Report

Hi Nasif We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Just did a clear coat on my samsung note 20 ultra and my huawei watch. the huawei watch start having bubble at the edge at night. Receipt mention will have 1 to 1 exchange for it within 7 days. When bring down next day, they did not want to change a new one but they try to fix it instead it's not what as promised. Not sure if it will happen again since they only fixed it. Staff look unfriendly. Now is wondering whether this expensive protector is worth the price. Came across this shop because my friend did it and the Malay Guy is so much friendly.”

Helpful Report

Hello Eddie, Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I purchased the "Impact" screen protector for my Google Pixel 6 Pro a bit over a year ago. It was charged as a phablet because of the size. After a few months, it was already starting to peel and I had to pay another $10 to replace. Few months after that, the same issue was happening where it starts to peel off from the corner. I left it alone and plan to replace if it gets worse. Few months after that, I dropped my phone (screen flat) from a height of 3 feet. There were no cracks but the touchscreen stopped working. I got my screen replaced but as the protector was peeling off badly, I tossed it. I went back to get my replacement but was told I needed the original screen protector so they can send it back to US. I was never informed about this as the sales associate at the time only told me to come back with the phone and that it's lifetime warranty for $10 replacement fee. Why else would I discard the screen protector if I knew otherwise? I also asked about the impact protection and how the touchscreen still broke. I was told it only protects cracks and there's nothing in the world that can protect from internal damage. I paid a premium for this screen protector advertised as "IMPACT-the world’s thinnest impact bumper with 20-foot drop tested technology delivers peace of mind that comes from knowing your device is out there with the ultimate in impact protection" and it didn't even protect my phone from a 3 foot drop. Basically any other screen protector would have been more worth with 4x the savings (I paid around 69.90 for this protector + 10$ replacement). Needless to say, with the broken touchscreen and misleading replacement warranty, I am not continuing with this overpriced, flawed and deceiving product”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Again i contact customer services indonesia. And again they played dead. Don’t buy to them, they give hope processing long (2 months), move to the other cities. The price expensive because they sell a lifetime guarantee, but when it is need to be replaced, they are holding back, playing dead. Currently so many nano skin has been sell from another company, a lot cheaper and you don’t need to going trough this trouble that I have been through. Twice! I had been going through 8 weeks for getting 1st replacement from iphone 12 and ipad 10.5, after Indonesian customer services playing dead many times. And they need to be reminded by US central mobile outfitter. Now, I tried to getting replacement 10.5, us customer services asking me to pay again like buying new. Bad company either local indonesia and central US. —— Update: they called me only after I am giving up, bought cases from another company and writing bad review. Seems like they don’t work when we don’t give bad reviews and then blame us when we gave bad reviews.”

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“It used to install mobile protector with high quality, but right now outfitters install bad quality and screen causes scratches which makes mobile looks ugly.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I contact Mobile Outfitter Indonesia, they are the worst. They closed from one store in one cities and required us to come to another cities for replacement. Twice tried to get replacememt, twice I had to face difficulties. My suggestion, don’t buy this mobile outfitter only for lifetime guarantee especially since they don’t make things easier for you.”

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“Told them the screen protector needed to be bigger when screen protector was purchased, they said it would be fine. Phone still shatted and wanted $200 to replace screen and still wanted $5 dollars for the second screen protector. Was told first replacement is free. Lies”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“A saler person named harees in deira city center dubai. I went to change my protector including my previous one. That sales person harees wants to say i bought a 13pro protector and want to claim my warranty for 14pro. If like that what is the system for? I told him i changed it from sahara center outlet and he is saying me to go there and check record from them. If you keep sales person like this and your service is like this there is no use of taking your service.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Chennai store is a cheater, now they have stopped giving replacements, I have visited EA mall 4-5 times, every time they tell that the product is out of stock. I have paid 4.5k for a skin and which got removed in 2 months and now the unprofessional store in EA Chennai mall is not replacing it. Highly unprofessional”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Bubbles are there on screen, I am travelling to india and unable to get time to check with them in Deira city centre. Need your support to change in india.”

Helpful Report

Thank you so much, Vamsi, for taking the time to let us know about your experience with Mobile Outfitters. We're sorry that you had issues with the bubbles on the screen, and appreciate that you took the time to provide feedback. Please reach out to moutfittersindia@gmail.com for further assistance.

“Mau claim sdh nunggu sambil sampe makan kurang lebih hampir satu jam lalu pas petugasnya datang ternyata istirahat hrs nunggu satu jam lagi total hrs nunggu 2 jam apakah servicenya hrs seperti itu”

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“Not upto the mark product and service.. please do not opt for Mobile outfitters products..”

Helpful Report

Hi! Thank you so much for taking the time to provide feedback about your experience with Mobile Outfitters. We apologize that our product and service were not up to your expectations. We hope to make things better moving forward - could you please email us at help@moutfitters.com and tell us a bit more about what wasn’t up to your standards, and how we can make it better? We are eager to improve, and sincerely appreciate your help. Thank you again!

“I applied it on my phone from Kochi, India. Within 4 months of Installation, the film started coming off from the corners. Since it had lifetime warranty i took it to their outlet. The response i received from store were horrible. They are asking for extra charges for replacing the film. If charges are applicable, then how can we define it as warranty? Never ever recommend to anyone. Even the low quality film will last 6 months on my phone. Here in India i can get low quality films for Rs.300. This film i have applied for Rs.2200, thinking that it got lifetime warranty. And they are demanding Rs.420 as extra charges for claiming the warranty. If this is the case its always better to get low quality films for 300. This is what we call organized looting.”

Helpful Report

“They said the help@moutfitters.com will help. And the help@moutfitters.com has said that in 4 April she had contacting Indonesian owner, and the indonesian owner will contact me. Now, 7 April 2023 no one contacted me, and the help@moutfitters.com doesn’t reply or figuring out anything. I just want to emphasize how are they engaging with customer. Both indonesia and US. Don’t buy their product because of the lifetime guarantee.”

Helpful Report

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Mobile Outfitters Reviews