Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

4.4 Rating 5,493 Reviews

86 %

of reviewers recommend Mobile Outfitters

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-383-1656

Email:

help@moutfitters.com

Location:

3901B Main St,
Suite 106,
Philadelphia
Pennsylvania
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ukoliko vam je stalo do toga da i nakon sto odnesete uredjaj na “zastitu” isti koristite sa svim funkcijama koje ste imali i pre njihovog “strucnog posla”, onda ipak nemojte da stitite uredjaje na ovaj nacin. Nakon sto sam pokusao da upalim telefon koji je stajao 2h u zastitnoj koverti kako bi se folija “strucno” zalepila, nisam imao uspeha. Telefonu je (valjda) pao sistem. Odneo sam na reklamaciju kod doticnih i nakon nekoliko dana, skoro pa moljenja nekog (valjda) direktora i njegovog obecanja da ce mi popraviti telefon, pa kasnijeg odustajanja jer su na neki nacin ipak “zakljucili” da sam im podmetnuo pokvaren telefon, dobio sam nazad telefon kome je otkazao Face ID. Svi koji koriste apple uredjaje, znaju da takav kvar nema popravku. Inace, njihovi serviseri su otkrili da je pokvarena prednja kamera i flet kabl. Pa su rekli da ce to da poprave, pa su odustali od popravke telefona jer sam im “podvalio”, pa sam na kraju dobio telefon sa podignitim sistemom bez Face ID-a. Ludilo… Uglavnom, ne nasedajte na ovo. Nemaju strucna lica, niko ne proverava telefon kada ga ostavite, pa tako mogu da vam vrate kakav god telefon. A rade sa prilicno skupim uredjajima za prilicno skupe pare.”

Helpful Report

Hi Nikola, Thank you for reaching out, and we're sorry to hear that you're experiencing these issues. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Got Scammed at Packages Mall Mobile Outfitters Pakistan (Mobile Outfitters Packages Mall Branch). Please be aware! I fell into deceiving demos and lifetime warranty promise of mobile protector (clear coat) by them at their packages stall and paid 10K PKR in a hope that my mobile will be safe and i don’t have to change screen protector after every few months. But to my surprise, the protector started peeling/falling off on its own within a few weeks and turned out to be 3rd quality. Visited stall with a complaint today and they had a very different attitude today. Demanded 3k more for a replacement. So what is lifetime warranty then? ‘This means we will do cheaper replacement all your life when you will visit us again once previous protector fells off’ 😂 And simply refused to be of any help!! What a shame!! Please be aware and don’t fall for this scam!!”

Helpful Report

Hi Sohail, We are sorry to hear that you are disappointed with the quality of our product. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Sales guy at MCC wasn’t interested in selling. Appeared irritated and rushed. I wasn’t given an experience to check out different options. I approached the kiosk opposite Carefour approx 11a on 5th Nov 23”

Helpful Report

Hello Joseph, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The product and service is pathetic, I had bought matte and visited the store for some 6-7 time to get it sorted . But the issue still there , after 10-15 days the sheet is sliding out and asking to pay as it crossed a week..”

Helpful Report

Thank you for taking the time to share your experience with Mobile Outfitters. We sincerely apologize for the problems you encountered and any inconvenience it has caused. We would like to understand further what went wrong and how we could improve. Would you be able to share more details with us about the issue you experienced? Please contact us directly via email at help@moutfitters.com

“I m coming to the store for 3rd time today. In one branch no staff Another branch staff informed it is time to close and leave. Today i came early and shockingly staff is not available. Riyadh Saudi Arabia”

Helpful Report

Hello Hisham, We are sorry to hear of your recent experience. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Not wanting to help - no out of the box thinking or escalation process. I have been your customer for years from when you first started. We used to pay Aed 20 and free replacement - today, we pay Aed. 160 for a mobile phone and Aed 20 for a replacement (we don't want to argue on the cost of the coat when Aed. 160 is already collected) - with 18 devices minimum per year. If not an alternative, I think I can do without it. I complained at your desk and waited for a few months without response. Years of custom warranted a complain.”

Helpful Report

We are sorry to hear that you are disappointed. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Fake product No protection and the team working aren't saying the truth just to sell !!!!”

Helpful Report

Hello Nadia, Oh no! We are sorry to hear that you are disappointed. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“Very bad experience. I bought new S23 ultra and have done smart fusion full body protection while spending 250 dirhams which is quiet expensive and i was expecting some quality product. Surprisingly: 1. Bubles appeared in film coating with in 4 days of first fix. I went to shop and they replaced. 2. Again, with in month of above fix, bubbles appeared again. Coating is coming out from edges. Additionally despite their claim of 360 protection, i got dent on my new mobile corner where they failed to cover the edge. Again i have spare time, go to shop and get fix but according to my expectation will be getting another faulty product. DONT RECOMMEND.”

Helpful Report

Please reach out to our support team directly via email at help@moutfitters.com They will be happy to assist you further.

“My boyfriend has Fusion film and we are happy with its quality, but when we went to buy the same for my phone, it was out. We were offered to buy Clear-Coat and after a while I started having problems with my eyes. This film glares a lot, my eyes get tired, because instead of white I see the whole spectrum of brilliant colors (see photos and videos in the attachment). In addition, after just six months the case began to fall apart before our eyes - in the places where the buttons are located the material is too thin, so on both of our cases the material simply peels off. And the lifetime warranty turned out to be a hoax, since you have to pay 60% of their cost to replace defective covers. For the price we paid Mobile Outfitters you can buy many other cases and films, so I can't recommend anyone to buy here. We made a costly mistake by believing advertising gimmicks about a lifetime warranty, but after a while it turned out that the goods were of poor quality, and a replacement with a lifetime warranty was priced higher than a new competitor product”

Helpful Report

Hello Nafi, So sorry to hear of your inconvenience. Please contact the customer support team directly via email at help@moutfitters.com We look forward to hearing from you!

“FRAUD ADVERTISING! PAID 89 DIRHAMS BECAUSE I WAS INFORMED FOR A LIFETIME GUARANTEED CLAUSE. HOWEVER THEY DID NOT INFORM ME THAT IF I WANTED TO REPLACE THE PROTECTOR I HAVE TO KEEP THE OLD ONE THAT THEY INITIALLY PLACED. SERIOUSLY? YOU WANT ME TO KEEP SOMETHING THAT IS NOT MEANT TO BE KEPT. IT IN THE FIRST PLACE IT WAS REMOVED WITHOUT MY NOTICE DUE OF PERSPIRATION. WE ALL KNOW HOW HUMID DUBAI CAN BE. YET YOU WANT ME TO KEEP THAT COVER IF IT WAS REMOVED DUE TO MOISTURE AND HUMIDITY? SO YOU ARE SAYING THAT I HAVE TO HOLD THE OLD STICKER UP UNTIL I HAVE MY SOARE TIME TO VISIT YOUR BRANCH?!!? THAT IS SO UNHYGEINIC.”

Helpful Report

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“I Have wrapped my mobile. In less than 10 days it started peeling. Apart of that the touch sensation became very poor. You got to push I order to type anything including unlocking tye screen. Despite that I paid a very expensive fees for such wrapping which is at least triple the price of others. But turned out to be a very normal silicone wrapping.”

Helpful Report

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“Products are Good But worst Customer Service. I bought a protector then due to some warranty claim in mobile I lost the material. I went to there Sahara Centre Outlet in Sharjah, UAE and showed them the receipt and talked to the Supervisor Joana Mary she literally denied that I took this for same phone model and telling me for that I took or for old model of the phone. Where there I already did a replacement once. One thing is sure company products are good but prices are expensive for one time if we can't get the customer service experience”

Helpful Report

Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“I have been using your product for many years, previously I have used your scratch protection coating for my Samsung S8+ and I was completely satisfied with it. Once I put the coating on, I was able to use it for a minimum of 8 months (without any additional phone cover). This February I upgraded my phone to Samsung S22 Ultra and when I visited your outlet I came to know there is a new product called 'Impact protection' which is even thicker than the scratch protection. As I noticed it's your top end product and the initial cost is also unconditionally high for a phone protection (250 Qr). Even though I purchased it in February and during the last 6 months, I have changed the coating more than 4 times (without any additional phone cover). Once it's changed within 1 month the sticker gets damaged and the phone looks ugly. I was completely disappointed with your new product and I was thinking of quitting your product permanently. Vibin Qatar.”

Helpful Report

The team has received your request at help@moutfitters.com and they will assist you further.

“I use clear coat for my Samsung S22 Ultra. The product is very very poor for displays which are bend. I did a replacement before a month. Same thing. I did not have any issues in my earlier phones.”

Helpful Report

Hello Muhamed, Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“Very poor & bad experience.. My mobile i phone 14 pro max falls from just 1 feet & the back side of my ohone shattered.. I'm surprised.. Because i paid 6000+ rs & just from 1 feet, my phone back side is shattered. what kind of security to your customers & how can we trust you... Really really unhappy. please do the needful”

Helpful Report

Hello Shijin, We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Pathetic service. Useless product. Could not even last for one month. Staff has no courtesy. They only know to sell their product once and later if you have any complaint then will not even pay attention. This issue I faced in Avenue mall shop. So dont fall in their trap.”

Helpful Report

Hello Sarvesh, Please contact our customer support team directly via email at help@moutfitters.com for assistance. Our team will be happy to help. Thank you!

“I experienced very bad customer services. I went this morning to one of your branches in MOE to have my mobile screen repaired and the cost was very expensive and cost AED975. I agreed because our agreement is that I will also receive my mobile this afternoon. later in the afternoon, I followed up with an update saying that I will receive my mobile within 1 hour. Until some time has passed, I still haven't received my mobile phone and I have sent several messages and calls but they are not answering. I hope you communicate well with your customer, and I hope you update. until now I still don't know what is the update on my mobile.”

Helpful Report

We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“I had to change my screen protection 3 times in a week, due to peeling off issue. Even when the mobile is unused for min of 2 hours after screen protection placement.”

Helpful Report

Hello Vanuva, We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Not worth the price. The film got peels of from the device within a week. I regret buying this. Dont invest your hard earned money on this”

Helpful Report

Hi Nasif We are sorry about your experience. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Just did a clear coat on my samsung note 20 ultra and my huawei watch. the huawei watch start having bubble at the edge at night. Receipt mention will have 1 to 1 exchange for it within 7 days. When bring down next day, they did not want to change a new one but they try to fix it instead it's not what as promised. Not sure if it will happen again since they only fixed it. Staff look unfriendly. Now is wondering whether this expensive protector is worth the price. Came across this shop because my friend did it and the Malay Guy is so much friendly.”

Helpful Report

Hello Eddie, Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

Mobile Outfitters is rated 4.4 based on 5,493 reviews