Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,307 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A saler person named harees in deira city center dubai. I went to change my protector including my previous one. That sales person harees wants to say i bought a 13pro protector and want to claim my warranty for 14pro. If like that what is the system for? I told him i changed it from sahara center outlet and he is saying me to go there and check record from them. If you keep sales person like this and your service is like this there is no use of taking your service.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Chennai store is a cheater, now they have stopped giving replacements, I have visited EA mall 4-5 times, every time they tell that the product is out of stock. I have paid 4.5k for a skin and which got removed in 2 months and now the unprofessional store in EA Chennai mall is not replacing it. Highly unprofessional”

Helpful Report

“Bubbles are there on screen, I am travelling to india and unable to get time to check with them in Deira city centre. Need your support to change in india.”

Helpful Report

Thank you so much, Vamsi, for taking the time to let us know about your experience with Mobile Outfitters. We're sorry that you had issues with the bubbles on the screen, and appreciate that you took the time to provide feedback. Please reach out to moutfittersindia@gmail.com for further assistance.

“Mau claim sdh nunggu sambil sampe makan kurang lebih hampir satu jam lalu pas petugasnya datang ternyata istirahat hrs nunggu satu jam lagi total hrs nunggu 2 jam apakah servicenya hrs seperti itu”

Helpful Report

“Not upto the mark product and service.. please do not opt for Mobile outfitters products..”

Helpful Report

Hi! Thank you so much for taking the time to provide feedback about your experience with Mobile Outfitters. We apologize that our product and service were not up to your expectations. We hope to make things better moving forward - could you please email us at help@moutfitters.com and tell us a bit more about what wasn’t up to your standards, and how we can make it better? We are eager to improve, and sincerely appreciate your help. Thank you again!

“I applied it on my phone from Kochi, India. Within 4 months of Installation, the film started coming off from the corners. Since it had lifetime warranty i took it to their outlet. The response i received from store were horrible. They are asking for extra charges for replacing the film. If charges are applicable, then how can we define it as warranty? Never ever recommend to anyone. Even the low quality film will last 6 months on my phone. Here in India i can get low quality films for Rs.300. This film i have applied for Rs.2200, thinking that it got lifetime warranty. And they are demanding Rs.420 as extra charges for claiming the warranty. If this is the case its always better to get low quality films for 300. This is what we call organized looting.”

Helpful Report

“They said the help@moutfitters.com will help. And the help@moutfitters.com has said that in 4 April she had contacting Indonesian owner, and the indonesian owner will contact me. Now, 7 April 2023 no one contacted me, and the help@moutfitters.com doesn’t reply or figuring out anything. I just want to emphasize how are they engaging with customer. Both indonesia and US. Don’t buy their product because of the lifetime guarantee.”

Helpful Report

“Lifetime Guarantee is only applicable if the store open in your country. This week I want to use lifetime guarantee of clear coat and end up the kiosk is gone. The phone that they provide in the website is gone. I tried to contact their instagram (5 cities) and those that you provide in the website, no one answer. I will said, do not buy it, there is no such thing like a lifetime guarantee if they close suddenly without any notice.”

Helpful Report

Hi Rahayu, Our Customer Support Team at help@moutfitters.com is currently working to provide you with a resolution. Our sincerest apologies for the inconvenience.

“This is not life long free , clear cheating that word .your service center ask extra charge for replace the cover”

Helpful Report

Hello Abilash, I am so sorry about your experience at the Dubai location. I’d love to further assist you, but I will need specific details from you because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com I look forward to hearing from you.

“Paid half the price of the telephone for the special cover the first time my son dropped it broke .... Doesn't help with a lifetime guarantee when the screen is gone.”

Helpful Report

Hello Tiago, Thank you for reaching out to us here at Mobile Outfitters USA. So sorry for your inconvenience. We would love to further assist you, but we will need specific details like name, contact phone number, receipt copy order number, etc. Because we will need this confidential information and want to respect your privacy, please email us directly at help@moutfitters.com so that we can continue to help you!

“**Update** Full refund offered and happy with the outcome/after service provided. Thank you. I had my iPhone 14 wrapped by these guys in Qatar, Doha (City Centre Mall). It’s the biggest waste of money. After 2 weeks it started to peel off. I revisited the same shop and the guys offered to replace for a small fee! Which may sound fair”ish, but makes a farce of the guarantee. This technology does not work, unless you are prepared to revisit the shop bi-weekly and hand over more cash. Needless to say a very disappointed customer. My advice…… do not waste your money on it.”

Helpful Report

Hello Ian, We are so sorry to hear of your recent experience. Please reach out to our customer support helpdesk directly via email at help@moutfitters.com Hope to hear from you soon so we can assist you further.

“Today I changed my mobile screen guard , complete body , for IPhone 4 pro but the it’s very poor and coat around the camera completely came out and unfortunately today was my flight to India for one month, please track by using my mobile 0558703886, paid 94.50 for Matt cover”

Helpful Report

Hello Shaheel Please reach out to our customer support helpdesk directly via email at help@moutfitters.com We look forward to assisting you.

“După, achiziția unui produs, 360 matte, achiziționat în Oradea, magazinul s-a închis, după 3 luni, când am vrut sa îmi schimb folia, în Cluj-Napoca, mi-a fost cerut prețul manoperei de 2 ori, motivul fiind ca am folia și pe fata și pe spate, produsul achiziționat inițial, fiind bineînțeles doar 1, 360 matte, sunt tare curios la următoarea vizita la magazin, care va fi taxa.”

Helpful Report

Hello Sebastian, So sorry for your inconvenience. Please contact our customer service desk directly at help@moutfitters.com We are happy to assist you.

“Obsluha veľmi nepríjemná dnes som bola veľmi nemilo prekvapená slečna ked som sa jej pytala na foliu na hodiny tak povedala 35 eur tak som povedala ze nie tak mi povedala ze 20 proti poskrabaniu a dala som aj mobil a tam som teda slecne povedala ze tam moze byt ta co hovorila ale neinformovala ma ze ale ta na telefon bude stat nie 35 ale 45 co som nemala odkial vediet kedze som bola u Vas prvy krat.. takze tu cenu 45 eur som zistila az pri plateni a ked som slecne povedala ze mi vravela 35 zacala byt neprijemna ze to urcite nepovedala a pritom tam bola našťastie aj moja kamaratka ktora to tiez pocula ona si dovoli nam povedat ze drzime spolu akoze vazne ...a ked som sa opytala naco by som klamala mi bolo povedane lebo chcem zlavu ..slečna sa vyjadrila ze nieje povinná ma informovať ze sa mam pýtať. A ze ako mohla vedieť ze nato nemám akože takéto správanie si vyprosim ....ja robím stále s ľuďmi a nikdy by som si nedovolila byť takáto nepríjemna ako slečna ku mne...nikdy už do tejto predajne neprídem...išlo o pobočku v avione”

Helpful Report

Hello Veronika, Please reach out to our customer helpdesk directly via email at help@moutfitters.com We are happy to help.

“Paid $75.00 for the top fusion screen protector for my Samsung s22 ultra they say that it will withstands a high impact the sales person demonstrates it by hitting the screen with a spanner and it will not crack the screen with the fusion screen protector installed, well Today I dropped my phone from a hight of no more thay 20cm and the screen cracked so don't bother getting the fusion screen protector it might stop a scratch but will not stop it from cracking the screen, what a wast of time and money don't waste your money”

Helpful Report

Hello Mike, So sorry to hear this. Please reach out to our customer service helpdesk directly at help@moutfitters.com we look forward to assisting you further.

“Untrained staff at Nishat Emporium lahore Pakistan”

Helpful Report

Hello Madeeha, Thank you for your review. We are sorry to hear that you are disappointed and we ask that you contact our customer service helpdesk directly via email at help@moutfitters.com We are happy to assist you further.

“I find the product quality to be very poor. Having to replace the screen protector after less than a month is a joke.”

Helpful Report

Hello Michael, Sorry to hear that you are disappointed with your purchase. Please reach out to our customer service helpdesk directly via email for assistance at help@moutfitters.com They are happy to help.

“I'm using start 2016 till now last year i buy new phone and i apply also but I'm not happy the quality very bad staf are careless even i told them it's not fit properly on side need to move other side it will come dry and fit even i see between phone and cover dirty they said when get dry will go it's newer gone better to use regular tempered glass and back covers. I will newer wrap again future new phone Before i was offered my friend to use now I'm just saying do not...”

Helpful Report

Hi Yunis, We are so sorry to hear that you are disappointed. Please contact our customer service helpdesk directly via email so that we can assist you further. We look forward to hearing from you.

“I am totally disappointed with the product’s poor quality of the screen protector which I paid $75.90 for. Only after 3 days of usage and multiple scratches appeared on the protector. My phone is kept in my pants pocket when not in used with nothing else in that particular pocket.”

Helpful Report

Hello Hky, We are so sorry to hear that you are disappointed. Please reach out directly to our customer service helpdesk so that they can assist you further.

“I got a protector for my new iPhone 13. In less than a month the stickers got torn when I visited the store. They replaced it with a charge of AED 21. I was never informed about the service charge. After few months during my travel the protector peeled and it kept irritating while I was using my phone for calls. I tore it out, when I visited the store which has life time warranty and claims they will replace it free of charges, the store asked me for the protector sticker which was so flimsy which got peeled off. I was never told to bring the protector sticker to claim a replacement. I’m a very soft user of my phone. I never handle it hard and There is no dent in it. This protector and their handwork is so clumsy. The service is ridiculous and awful. I would never recommend mobile outfitters to anyone.”

Helpful Report

Hello Mohamed, We are sorry to hear that you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We look forward to hearing from you soon.

Mobile Outfitters is rated 4.4 based on 5,307 reviews