Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

“I purchased the "Impact" screen protector for my Google Pixel 6 Pro a bit over a year ago. It was charged as a phablet because of the size. After a few months, it was already starting to peel and I had to pay another $10 to replace. Few months after that, the same issue was happening where it starts to peel off from the corner. I left it alone and plan to replace if it gets worse. Few months after that, I dropped my phone (screen flat) from a height of 3 feet. There were no cracks but the touchscreen stopped working. I got my screen replaced but as the protector was peeling off badly, I tossed it. I went back to get my replacement but was told I needed the original screen protector so they can send it back to US. I was never informed about this as the sales associate at the time only told me to come back with the phone and that it's lifetime warranty for $10 replacement fee. Why else would I discard the screen protector if I knew otherwise? I also asked about the impact protection and how the touchscreen still broke. I was told it only protects cracks and there's nothing in the world that can protect from internal damage. I paid a premium for this screen protector advertised as "IMPACT-the world’s thinnest impact bumper with 20-foot drop tested technology delivers peace of mind that comes from knowing your device is out there with the ultimate in impact protection" and it didn't even protect my phone from a 3 foot drop. Basically any other screen protector would have been more worth with 4x the savings (I paid around 69.90 for this protector + 10$ replacement). Needless to say, with the broken touchscreen and misleading replacement warranty, I am not continuing with this overpriced, flawed and deceiving product”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Again i contact customer services indonesia. And again they played dead. Don’t buy to them, they give hope processing long (2 months), move to the other cities. The price expensive because they sell a lifetime guarantee, but when it is need to be replaced, they are holding back, playing dead. Currently so many nano skin has been sell from another company, a lot cheaper and you don’t need to going trough this trouble that I have been through. Twice! I had been going through 8 weeks for getting 1st replacement from iphone 12 and ipad 10.5, after Indonesian customer services playing dead many times. And they need to be reminded by US central mobile outfitter. Now, I tried to getting replacement 10.5, us customer services asking me to pay again like buying new. Bad company either local indonesia and central US. —— Update: they called me only after I am giving up, bought cases from another company and writing bad review. Seems like they don’t work when we don’t give bad reviews and then blame us when we gave bad reviews.”

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“It used to install mobile protector with high quality, but right now outfitters install bad quality and screen causes scratches which makes mobile looks ugly.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“I contact Mobile Outfitter Indonesia, they are the worst. They closed from one store in one cities and required us to come to another cities for replacement. Twice tried to get replacememt, twice I had to face difficulties. My suggestion, don’t buy this mobile outfitter only for lifetime guarantee especially since they don’t make things easier for you.”

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“Told them the screen protector needed to be bigger when screen protector was purchased, they said it would be fine. Phone still shatted and wanted $200 to replace screen and still wanted $5 dollars for the second screen protector. Was told first replacement is free. Lies”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“A saler person named harees in deira city center dubai. I went to change my protector including my previous one. That sales person harees wants to say i bought a 13pro protector and want to claim my warranty for 14pro. If like that what is the system for? I told him i changed it from sahara center outlet and he is saying me to go there and check record from them. If you keep sales person like this and your service is like this there is no use of taking your service.”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Chennai store is a cheater, now they have stopped giving replacements, I have visited EA mall 4-5 times, every time they tell that the product is out of stock. I have paid 4.5k for a skin and which got removed in 2 months and now the unprofessional store in EA Chennai mall is not replacing it. Highly unprofessional”

Helpful Report

Thank you for reaching out to us here at Mobile Outfitters USA. First and foremost, please allow us to apologize for the issue you have detailed in your email. We sincerely apologize for the inconvenience. Please email us directly at help@moutfitters.com so that our Customer Service Support Team can assist you further. Looking forward to hearing from you soon.

“Bubbles are there on screen, I am travelling to india and unable to get time to check with them in Deira city centre. Need your support to change in india.”

Helpful Report

Thank you so much, Vamsi, for taking the time to let us know about your experience with Mobile Outfitters. We're sorry that you had issues with the bubbles on the screen, and appreciate that you took the time to provide feedback. Please reach out to moutfittersindia@gmail.com for further assistance.

“Mau claim sdh nunggu sambil sampe makan kurang lebih hampir satu jam lalu pas petugasnya datang ternyata istirahat hrs nunggu satu jam lagi total hrs nunggu 2 jam apakah servicenya hrs seperti itu”

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“Not upto the mark product and service.. please do not opt for Mobile outfitters products..”

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Hi! Thank you so much for taking the time to provide feedback about your experience with Mobile Outfitters. We apologize that our product and service were not up to your expectations. We hope to make things better moving forward - could you please email us at help@moutfitters.com and tell us a bit more about what wasn’t up to your standards, and how we can make it better? We are eager to improve, and sincerely appreciate your help. Thank you again!

“I applied it on my phone from Kochi, India. Within 4 months of Installation, the film started coming off from the corners. Since it had lifetime warranty i took it to their outlet. The response i received from store were horrible. They are asking for extra charges for replacing the film. If charges are applicable, then how can we define it as warranty? Never ever recommend to anyone. Even the low quality film will last 6 months on my phone. Here in India i can get low quality films for Rs.300. This film i have applied for Rs.2200, thinking that it got lifetime warranty. And they are demanding Rs.420 as extra charges for claiming the warranty. If this is the case its always better to get low quality films for 300. This is what we call organized looting.”

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“They said the help@moutfitters.com will help. And the help@moutfitters.com has said that in 4 April she had contacting Indonesian owner, and the indonesian owner will contact me. Now, 7 April 2023 no one contacted me, and the help@moutfitters.com doesn’t reply or figuring out anything. I just want to emphasize how are they engaging with customer. Both indonesia and US. Don’t buy their product because of the lifetime guarantee.”

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“Lifetime Guarantee is only applicable if the store open in your country. This week I want to use lifetime guarantee of clear coat and end up the kiosk is gone. The phone that they provide in the website is gone. I tried to contact their instagram (5 cities) and those that you provide in the website, no one answer. I will said, do not buy it, there is no such thing like a lifetime guarantee if they close suddenly without any notice.”

Helpful Report

Hi Rahayu, Our Customer Support Team at help@moutfitters.com is currently working to provide you with a resolution. Our sincerest apologies for the inconvenience.

“This is not life long free , clear cheating that word .your service center ask extra charge for replace the cover”

Helpful Report

Hello Abilash, I am so sorry about your experience at the Dubai location. I’d love to further assist you, but I will need specific details from you because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com I look forward to hearing from you.

“Paid half the price of the telephone for the special cover the first time my son dropped it broke .... Doesn't help with a lifetime guarantee when the screen is gone.”

Helpful Report

Hello Tiago, Thank you for reaching out to us here at Mobile Outfitters USA. So sorry for your inconvenience. We would love to further assist you, but we will need specific details like name, contact phone number, receipt copy order number, etc. Because we will need this confidential information and want to respect your privacy, please email us directly at help@moutfitters.com so that we can continue to help you!

“**Update** Full refund offered and happy with the outcome/after service provided. Thank you. I had my iPhone 14 wrapped by these guys in Qatar, Doha (City Centre Mall). It’s the biggest waste of money. After 2 weeks it started to peel off. I revisited the same shop and the guys offered to replace for a small fee! Which may sound fair”ish, but makes a farce of the guarantee. This technology does not work, unless you are prepared to revisit the shop bi-weekly and hand over more cash. Needless to say a very disappointed customer. My advice…… do not waste your money on it.”

Helpful Report

Hello Ian, We are so sorry to hear of your recent experience. Please reach out to our customer support helpdesk directly via email at help@moutfitters.com Hope to hear from you soon so we can assist you further.

“Today I changed my mobile screen guard , complete body , for IPhone 4 pro but the it’s very poor and coat around the camera completely came out and unfortunately today was my flight to India for one month, please track by using my mobile 0558703886, paid 94.50 for Matt cover”

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Hello Shaheel Please reach out to our customer support helpdesk directly via email at help@moutfitters.com We look forward to assisting you.

“După, achiziția unui produs, 360 matte, achiziționat în Oradea, magazinul s-a închis, după 3 luni, când am vrut sa îmi schimb folia, în Cluj-Napoca, mi-a fost cerut prețul manoperei de 2 ori, motivul fiind ca am folia și pe fata și pe spate, produsul achiziționat inițial, fiind bineînțeles doar 1, 360 matte, sunt tare curios la următoarea vizita la magazin, care va fi taxa.”

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Hello Sebastian, So sorry for your inconvenience. Please contact our customer service desk directly at help@moutfitters.com We are happy to assist you.

“Obsluha veľmi nepríjemná dnes som bola veľmi nemilo prekvapená slečna ked som sa jej pytala na foliu na hodiny tak povedala 35 eur tak som povedala ze nie tak mi povedala ze 20 proti poskrabaniu a dala som aj mobil a tam som teda slecne povedala ze tam moze byt ta co hovorila ale neinformovala ma ze ale ta na telefon bude stat nie 35 ale 45 co som nemala odkial vediet kedze som bola u Vas prvy krat.. takze tu cenu 45 eur som zistila az pri plateni a ked som slecne povedala ze mi vravela 35 zacala byt neprijemna ze to urcite nepovedala a pritom tam bola našťastie aj moja kamaratka ktora to tiez pocula ona si dovoli nam povedat ze drzime spolu akoze vazne ...a ked som sa opytala naco by som klamala mi bolo povedane lebo chcem zlavu ..slečna sa vyjadrila ze nieje povinná ma informovať ze sa mam pýtať. A ze ako mohla vedieť ze nato nemám akože takéto správanie si vyprosim ....ja robím stále s ľuďmi a nikdy by som si nedovolila byť takáto nepríjemna ako slečna ku mne...nikdy už do tejto predajne neprídem...išlo o pobočku v avione”

Helpful Report

Hello Veronika, Please reach out to our customer helpdesk directly via email at help@moutfitters.com We are happy to help.

“Paid $75.00 for the top fusion screen protector for my Samsung s22 ultra they say that it will withstands a high impact the sales person demonstrates it by hitting the screen with a spanner and it will not crack the screen with the fusion screen protector installed, well Today I dropped my phone from a hight of no more thay 20cm and the screen cracked so don't bother getting the fusion screen protector it might stop a scratch but will not stop it from cracking the screen, what a wast of time and money don't waste your money”

Helpful Report

Hello Mike, So sorry to hear this. Please reach out to our customer service helpdesk directly at help@moutfitters.com we look forward to assisting you further.

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