Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,275 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lifetime Guarantee is only applicable if the store open in your country. This week I want to use lifetime guarantee of clear coat and end up the kiosk is gone. The phone that they provide in the website is gone. I tried to contact their instagram (5 cities) and those that you provide in the website, no one answer. I will said, do not buy it, there is no such thing like a lifetime guarantee if they close suddenly without any notice.”

Helpful Report

Hi Rahayu, Our Customer Support Team at help@moutfitters.com is currently working to provide you with a resolution. Our sincerest apologies for the inconvenience.

“This is not life long free , clear cheating that word .your service center ask extra charge for replace the cover”

Helpful Report

Hello Abilash, I am so sorry about your experience at the Dubai location. I’d love to further assist you, but I will need specific details from you because I will need this confidential information and want to respect your privacy, please email me at help@moutfitters.com I look forward to hearing from you.

“Paid half the price of the telephone for the special cover the first time my son dropped it broke .... Doesn't help with a lifetime guarantee when the screen is gone.”

Helpful Report

Hello Tiago, Thank you for reaching out to us here at Mobile Outfitters USA. So sorry for your inconvenience. We would love to further assist you, but we will need specific details like name, contact phone number, receipt copy order number, etc. Because we will need this confidential information and want to respect your privacy, please email us directly at help@moutfitters.com so that we can continue to help you!

“**Update** Full refund offered and happy with the outcome/after service provided. Thank you. I had my iPhone 14 wrapped by these guys in Qatar, Doha (City Centre Mall). It’s the biggest waste of money. After 2 weeks it started to peel off. I revisited the same shop and the guys offered to replace for a small fee! Which may sound fair”ish, but makes a farce of the guarantee. This technology does not work, unless you are prepared to revisit the shop bi-weekly and hand over more cash. Needless to say a very disappointed customer. My advice…… do not waste your money on it.”

Helpful Report

Hello Ian, We are so sorry to hear of your recent experience. Please reach out to our customer support helpdesk directly via email at help@moutfitters.com Hope to hear from you soon so we can assist you further.

“Today I changed my mobile screen guard , complete body , for IPhone 4 pro but the it’s very poor and coat around the camera completely came out and unfortunately today was my flight to India for one month, please track by using my mobile 0558703886, paid 94.50 for Matt cover”

Helpful Report

Hello Shaheel Please reach out to our customer support helpdesk directly via email at help@moutfitters.com We look forward to assisting you.

“După, achiziția unui produs, 360 matte, achiziționat în Oradea, magazinul s-a închis, după 3 luni, când am vrut sa îmi schimb folia, în Cluj-Napoca, mi-a fost cerut prețul manoperei de 2 ori, motivul fiind ca am folia și pe fata și pe spate, produsul achiziționat inițial, fiind bineînțeles doar 1, 360 matte, sunt tare curios la următoarea vizita la magazin, care va fi taxa.”

Helpful Report

Hello Sebastian, So sorry for your inconvenience. Please contact our customer service desk directly at help@moutfitters.com We are happy to assist you.

“Obsluha veľmi nepríjemná dnes som bola veľmi nemilo prekvapená slečna ked som sa jej pytala na foliu na hodiny tak povedala 35 eur tak som povedala ze nie tak mi povedala ze 20 proti poskrabaniu a dala som aj mobil a tam som teda slecne povedala ze tam moze byt ta co hovorila ale neinformovala ma ze ale ta na telefon bude stat nie 35 ale 45 co som nemala odkial vediet kedze som bola u Vas prvy krat.. takze tu cenu 45 eur som zistila az pri plateni a ked som slecne povedala ze mi vravela 35 zacala byt neprijemna ze to urcite nepovedala a pritom tam bola našťastie aj moja kamaratka ktora to tiez pocula ona si dovoli nam povedat ze drzime spolu akoze vazne ...a ked som sa opytala naco by som klamala mi bolo povedane lebo chcem zlavu ..slečna sa vyjadrila ze nieje povinná ma informovať ze sa mam pýtať. A ze ako mohla vedieť ze nato nemám akože takéto správanie si vyprosim ....ja robím stále s ľuďmi a nikdy by som si nedovolila byť takáto nepríjemna ako slečna ku mne...nikdy už do tejto predajne neprídem...išlo o pobočku v avione”

Helpful Report

Hello Veronika, Please reach out to our customer helpdesk directly via email at help@moutfitters.com We are happy to help.

“Paid $75.00 for the top fusion screen protector for my Samsung s22 ultra they say that it will withstands a high impact the sales person demonstrates it by hitting the screen with a spanner and it will not crack the screen with the fusion screen protector installed, well Today I dropped my phone from a hight of no more thay 20cm and the screen cracked so don't bother getting the fusion screen protector it might stop a scratch but will not stop it from cracking the screen, what a wast of time and money don't waste your money”

Helpful Report

Hello Mike, So sorry to hear this. Please reach out to our customer service helpdesk directly at help@moutfitters.com we look forward to assisting you further.

“Untrained staff at Nishat Emporium lahore Pakistan”

Helpful Report

Hello Madeeha, Thank you for your review. We are sorry to hear that you are disappointed and we ask that you contact our customer service helpdesk directly via email at help@moutfitters.com We are happy to assist you further.

“I find the product quality to be very poor. Having to replace the screen protector after less than a month is a joke.”

Helpful Report

Hello Michael, Sorry to hear that you are disappointed with your purchase. Please reach out to our customer service helpdesk directly via email for assistance at help@moutfitters.com They are happy to help.

“I'm using start 2016 till now last year i buy new phone and i apply also but I'm not happy the quality very bad staf are careless even i told them it's not fit properly on side need to move other side it will come dry and fit even i see between phone and cover dirty they said when get dry will go it's newer gone better to use regular tempered glass and back covers. I will newer wrap again future new phone Before i was offered my friend to use now I'm just saying do not...”

Helpful Report

Hi Yunis, We are so sorry to hear that you are disappointed. Please contact our customer service helpdesk directly via email so that we can assist you further. We look forward to hearing from you.

“I am totally disappointed with the product’s poor quality of the screen protector which I paid $75.90 for. Only after 3 days of usage and multiple scratches appeared on the protector. My phone is kept in my pants pocket when not in used with nothing else in that particular pocket.”

Helpful Report

Hello Hky, We are so sorry to hear that you are disappointed. Please reach out directly to our customer service helpdesk so that they can assist you further.

“I got a protector for my new iPhone 13. In less than a month the stickers got torn when I visited the store. They replaced it with a charge of AED 21. I was never informed about the service charge. After few months during my travel the protector peeled and it kept irritating while I was using my phone for calls. I tore it out, when I visited the store which has life time warranty and claims they will replace it free of charges, the store asked me for the protector sticker which was so flimsy which got peeled off. I was never told to bring the protector sticker to claim a replacement. I’m a very soft user of my phone. I never handle it hard and There is no dent in it. This protector and their handwork is so clumsy. The service is ridiculous and awful. I would never recommend mobile outfitters to anyone.”

Helpful Report

Hello Mohamed, We are sorry to hear that you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We look forward to hearing from you soon.

“First time having very bad way of fixing the wrapping from Dubai Deira city center outlet in GF. the stickers are up and down sticked. Not at all perfect . I lost my 115 dhs. I removed then. unprofessional staffs in sticking the stickers.”

Helpful Report

Hi Siju, Thank you for letting us know about your experience- we really appreciate the feedback! Please reach out to us at help@moutfitters.com for more assistance. We hope to hear from you. -Paul

“Dear Respected Concern, I had a very bad experience with your service and mall of emirates branch with the Branch Supervisor Mr. Ahsen I purchased full body clear covering for my 2 mobiles, Samsung S21 ultra and Samsung S22 ultra on 17th April 2022 and I have paid Aed. 500+ for both phones, However while i was purchasing the same from Deira City Center your colleagues were did not inform me to hand over the removed clear sheet while replacing. Today i went to Sharjah Al Zahia branch to replace the clear sheet, however they have told me they can not replace due to back clear sheet was removed by me and it was not available, i told them that i was really not aware of that since the staff from Deira City center was not informed me, however if it was informed earler iwould keep the same thing in my valet and bring it you which is not a big deal, neverthess i did not know the same. After that they called their Supervisor from Mall of emirates branch Mr. Ahsan (i am not sure his correct name, you can check with Sharjah Al Zahia branch who i spoke) first of all, Mr. Ahsan was so rude and he didn't know how to deal with an unsatisfied customer, he was more worsting the situation by arguing with me and said this is their policy and he can not make any exception and i need to pay 50% of total cost. I explained all situation as i mentioned in the above, as i didnt know your policy and no one explained me, but he was saying it is not his problem and if your staff did not inform me, it might be a communication problem. Mr. Ahsen totally disappointed me and said he dont care my concern since he care the company policy only. This is absolutely wrong, since you are a customer oriented company you will have some exceptions rather go with rules only and irrespecting and neglecting customer request. I trust you will do the needful since i didn't know to return the removed clear sheet as none of your colleagues were explained. If you really wish yoir customers to be satisfied and return their loyalty towards to you, i am expecting a professional approch from you since you already have my money with you, neither you enjoy customer unhappiness. Regards Joyji Alummottil 050 4250756 jojy_ta@yahoo.com”

Helpful Report

“Do not purchase any product from Mobile out fitters, they are not professtional, I, paid a huge amount for 2 phones covering and both phones back side cover was removed and lost due to poor quality and when i went to change the cover they did not replaced me and saying i need to pay 50%, this is cheating however when i was fixing at Deira City Center the staff was not explained i should keep the damage plastic covering, nevertheless the same time when i had the issue there was few customers had the same issues shared, it means they are cheating all customers.. I am strongly recomending DO NOT PURCHSE FROM MOBILE OUTFITTERS anywhere in UAE based on my bad experience I spoke to the Supervisor at Mall of Emirates branch by phone, Mr. Ahsan was not at all helpful and not at all capable to handle a customer issues with is rude attitude and poor customer skills. Please go to my profile, i am a genuine reviewer.. I put this feedback based on my bad experience.”

Helpful Report

Hello Joyji, We thank you for reaching out to us here at Mobile Outfitters USA. Someone from our office will be in touch as we have received your customer inquiry to our helpdesk. Thank you for your patience and understanding whilst we follow this up for you.

“I tried and placed 2 times for my new iPhone 14 pro in 2 different locations, Cut is not proper from your machine for the dynamic icon on top. not installed properly. My iPhone 14 pro looks bad now. Don't know what to do.”

Helpful Report

Hello Karthi, Thank you for reaching out and our apologies for the inconvenience. We have received your request via our helpdesk and we are working to get this resolved for you as soon as possible.

“I came all the way from Dammam to Jeddah at Red sea Mall, because that's only where there's a Mobile Outiftters Kiosk. I've been wanting to replace the damaged screen gaurd since months now. Upon arrival at the Virgin Megastore at Red Sea Mall, I was told there's no operator/ Employee available. A huge disappointment and a poor service response.”

Helpful Report

Hello Waqas, Our apologies for the inconvenience. Please reach out to our Customer Service Team directly via email at help@moutfitters.com We are happy to assist you further.

“No clear policy for the shop even the employees cannot provide clear guidance on the policy. I have Fazaa discount card and as per Fazaa the shop gives discount where the employees refuse to give. You should have clear policy and if you not accepting any discount cards just be clear.”

Helpful Report

Hello Mohammed, Thank you for reaching out to us here at Mobile Outfitters USA. For further assistance please reach out to the Customer Support Helpdesk directly via email at help@moutfitters.com Thanks.

“Cuando lo adquirí me dijeron que tenia garantía de por vida y ahora que fui a que me la cambiaran porque se estaba despegando, me dijeron que tenia que pagar por el cambio”

Helpful Report

Hola Armando, Lamentamos que esté decepcionado. Comuníquese con nosotros por correo electrónico a help@moutfitters.com De esta manera podemos ayudarlo.

Mobile Outfitters is rated 4.4 based on 5,275 reviews