Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 4,891 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 4,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my whole watch done initially and every so often going back to get it fixed and pay again and again. Not only this but they think it is a joke that after I pay for it they only offer a free repair if it comes off within 7 days. It’s only when I kick up a fuss and say that I’m not always at the shops everyday and can’t come in all the time within the 7 days that they say ok but make it sound like they are doing me a favour! I take photos and send it to them and I still have to fight to get a few days extra so I can get to them. Today they did something extremely dodgy and I’ll be speaking to them about this because it’s not ethically ok what that did. Not impressed! I wish I had looked at the receipt then and there not just now. 10/11/22 - Update On the 7/10/22, I went back to Mobile Outfitters where they replaced the entire watch redone at no cost. Whilst I thanked them for that, I wanted to wait before I put up a positive comment. Less that 3 weeks later, the sides are coming off again! Not Happy! Apparently, I was told: “This is the same product as before, I used sheets saved from 3 years ago, and as I installed it, I know it was done correctly. What I have noticed it that as the watches have evolved, they are made of different materials and tend to have coatings to make them better for fingerprints which don’t stick as well. It may also be general wear and tear. As always, you can return for replacements anytime. The main purpose is to protect your watch from scratches, so hopefully it’s doing that”. So of the product has evolved then don’t sell your product if it isn’t fit for purpose. Although the watch is protected from scratches, the film you have put on is coming off and looks like I have put a dodgy protector which sticks out, lol. Looks cheap. People: stay away from Mobile Outfitters Fountain Gate. Mobile Outfitters offer a lifetime warranty however you must still pay a reduced cost every other month to replace it. Whilst I understand that they have to make money, don’t say Lifetime Warranty! Offer a product where it at least lasts a year before it starts coming apart as then I can kind of justify paying the reduced amount! The issue is now the product is so poor that within 10 - 28 days its starts failing!”