Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,275 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,275 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad product.my new iPhone 13 screen is cracked now just the day after getting it.And it was just a minor impact.I am soo disappointed.”

Helpful Report

Hi Jactina, Thank you for your review, and we appreciate your feedback. Because we'd like to understand your concerns more, please reach out to us directly at help@moutfitters.com I hope to hear from you soon. Thank you! -Paul

“Very high price during replacement first I pay 283 Aed after this 31.5 Aed So why you take 283 31.5 is original cast and iPhone 13pro max not fully covered back camera side remaining So I don’t like this product”

Helpful Report

“I had the worst experience with Bahrain branch.. the quality was average not at all worth amount spent , the service was horrible and the staff including the manager Abdulla was horrible and bad attitude with the customer.. I discovered that the warranty was a scam .. they didn’t disclose to me the terms and conditions for it at time of purchase.. and shocked me when i seeked it recently.”

Helpful Report

Hello Omar, We are sorry to hear of your experience. We would like to assist you further. Please reach out directly to our customer service helpdesk at help@moutfitters.com We look forward to assisting you further.

“Hello, I have changed my fusion 360 protection But it seems that the screen was not cleaned properly before adding the protection It has 2 visible lines that i cant clean”

Helpful Report

Hello Osama, Thank you for reaching out to us here at Mobile Outfitters. We are sorry to hear that you are disappointed. We would like to help. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com

“Pathetic quality. Might have changed thrice but same result. Really frustrated. It peels off within days... I can't keep going to your stall every week”

Helpful Report

Hello Abeer, So sorry to hear you are disappointed. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further.

“Service is very bad they just want money”

Helpful Report

“Unfortunately, my watch protection sticker was damaged from all corners after one day!!! of installing the full package sticker in Yas Mall - Abu Dhabi. I’m so disappointed. The issue I left Abu Dhabi now as am based in Saudi Arabia - Riyadh.”

Helpful Report

Hello Muhammad, We are sorry to hear about your recent experience. please contact our customer service helpdesk directly via email at help@moutfitters.com they will happily assist you further.

“It’s not good for iphone 13 pro max not good as for the iphone before. I am really disappointed this time. It starts peeling off in 15 days. Also the color starts to change as well.”

Helpful Report

Hello Ahsan, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern.

“There’s only one staff on counter, He’s doing everything, Taking the device , repairing, Receive and doing many things, He’s very busy and no time to work on devices, It’s taking long time”

Helpful Report

Hello Khalid, Please contact our customer service helpdesk directly via email at help@moutfitters.com so we can assist you further.

“After 1 hour, my watch was full of air bubbles”

Helpful Report

Hello Rafat, So sorry to hear you are disappointed. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further.

“Allows customers to sign up and receive deliveries using email address with no verification. "Ahmed" managed to order a coat using my email address. The feedback links get spammed to me - you get bad feedback.”

Helpful Report

Hello and thank you for reaching out to us. We want to apologize for your inconvenience and would like to assist you further. For assistance please reach out to our customer service helpdesk directly via email at help@moutfitters.com they will happily be able to assist you further.

“The stickers from side panel of my S21 Ultra peeled off in 1 day and that of the front peeled off in first week itself. And I have to spend AED.20 each to replace it. Very much disappointed. Never recommends.”

Helpful Report

Hi Shabeerali, So sorry to hear that you are disappointed. For further assistance please contact our customer service helpdesk directly via email at help@moutfitters.com They will happily assist you further.

“The screen started to peel off in 3 days. Very disappointed”

Helpful Report

Hello Benny- Please reach out to our customer service helpdesk directly via email at help@moutfitters.com They will be able to assist you further. Our apologies for the inconvenience.

“I've had my fusion screen since 2020. But it started to crack in one place now it has bubbled all over and collected dirt under it. I can barely see my phone screen. I went to fountaingate booth yesterday but I need the receipt or they said they would accept my bank statement for when I purchased. I found that bank statement and I am going there today. I hope I am not put off again today. They tried to say I must have taken it off myself. As if anyone would do that with a screen that is meant to have a lifetime guarantee. I am not a liar. So, we will see today if they replace it.”

Helpful Report

Hello Coral, We are sorry about your experience at the location. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“I been to you franchisee in bahrain i been Scammed and humiliated of the way i been treated My issue is i used to have an iphone 12 and for some reason my phone back side had cracked luckily my phone is insured i took it to the insurance and the upgraded my device to 13 pro so i went back to your reseller to fix a sticker the claimed you should have iphone 12 so i said i would to fix sticker for the 13 and i bring an iphone 12 to fix sticker so the guy at kiosk said bring any iphone 12 and i fix it And when i came the next visit the didnt attend my claim 1st 2nd the guy said how promised you we fix a sticker i said the guy who was here He asked is it the philpino guy he left our company which means in way we wont do what the guy promised and you are supposed to pay again 😡 its really frustrating we say something and it turns to false statement and it didn’t stop here the promised a supervisor will contact you after five visits a supervisor contacted me with no solution yet … is this how your brand represented in bahrain”

Helpful Report

Hello Abdulaziz, We are sorry to hear that we have disappointed you. We pride ourselves on great products and customer service and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. Again, we apologize for the inconvenience. We look forward to hearing from you soon.

“I opted for the screen protector version which is not case-friendly thinking that the material, not being glass, would curve with my screen. Instead of that, it hangs from the edges for about a millimetre collecting dust underneath. Oddly though, the screen is shorter by about 2 millimetres at the bottom compared to the other 3 sides. It looks like a screen protector fitted by myself, not a pro. Furthermore, I attempted to clean the protector with a facial tissue and the surface became scratched. It’s been weeks and hasn’t self-healed as advertised. The most expensive screen protector I’ve purchased so far, is also the worst looking.”

Helpful Report

Hello CT, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Waste of money and time. Every two days after the pasting is done it comes out.”

Helpful Report

Hello Sanjay, We would like to further assist you, but we will need specific details like your phone number, copy of a receipt, kiosk location, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you!

“would like to inform you about the unprofessional behavior of [shaker) working in your brand as [sales excutive]. This incident happened mall in the emirates I and my friends were totally dissatisfied with him”

Helpful Report

Hello Irfan, We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I already had a screen protector subscription but I was asked to pay 52.5 aed to change from matt to glossy. Extremely absurd. New ways of making money”

Helpful Report

“I would just like to complain about my purchase on mobile outfitter. I was very disappointed. I purchased the fusion protector and the bumper case for iphone 12, i was easily attracted by the inclusion of a “lifetime warranty”, but now that i am planning to upgrade to an iphone 13 pro, and still i would like to use my existing purchase/lifetime warranty in your shop, the employee said its not possible. How come its not possible? We were not informed about this. That if we would change our phone we can no longer use our “existing lifetime warranty”. We had two purchased of mobile outfitter fusion on your company and we also want to make use of the same benefit to our new phone. But they cannot give us any solution about this concern. If they could have informed us that we cannot use anymore the “lifetime warranty” to our new upgraded phones, we will not avail this offer.”

Helpful Report

Mobile Outfitters is rated 4.4 based on 5,275 reviews