Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,307 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They don’t do it very well Not okay the sticker”

Helpful Report

Hello Idris, So sorry to hear that you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We would like to assist you further.

“Too expensive and rude overtired staff working.”

Helpful Report

Hi Daniel, Thank you for your feedback. I have shared it with our team as we always look for better ways to improve and serve our customers.

“I have been using clear coat for more than 5 years. Accidentally my phone has fell down from my hand and the screen has broken . I am using your impact proof one. I won’t recommend this product any more . I would have got a screen guard for 10 Aed instead of getting this for 250 aed .”

Helpful Report

Hello Jifna, We received your request to our helpdesk via email at help@moutfitters.com Our team is now following this up for you. Our apologies for the inconvenience.

“Yes it’s very bad Your service is not good”

Helpful Report

Hello Rawi, We are so sorry to hear you are disappointed with the service you received. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We are happy to help.

“I have had my whole watch done initially and every so often going back to get it fixed and pay again and again. Not only this but they think it is a joke that after I pay for it they only offer a free repair if it comes off within 7 days. It’s only when I kick up a fuss and say that I’m not always at the shops everyday and can’t come in all the time within the 7 days that they say ok but make it sound like they are doing me a favour! I take photos and send it to them and I still have to fight to get a few days extra so I can get to them. Today they did something extremely dodgy and I’ll be speaking to them about this because it’s not ethically ok what that did. Not impressed! I wish I had looked at the receipt then and there not just now. 10/11/22 - Update On the 7/10/22, I went back to Mobile Outfitters where they replaced the entire watch redone at no cost. Whilst I thanked them for that, I wanted to wait before I put up a positive comment. Less that 3 weeks later, the sides are coming off again! Not Happy! Apparently, I was told: “This is the same product as before, I used sheets saved from 3 years ago, and as I installed it, I know it was done correctly. What I have noticed it that as the watches have evolved, they are made of different materials and tend to have coatings to make them better for fingerprints which don’t stick as well. It may also be general wear and tear. As always, you can return for replacements anytime. The main purpose is to protect your watch from scratches, so hopefully it’s doing that”. So of the product has evolved then don’t sell your product if it isn’t fit for purpose. Although the watch is protected from scratches, the film you have put on is coming off and looks like I have put a dodgy protector which sticks out, lol. Looks cheap. People: stay away from Mobile Outfitters Fountain Gate. Mobile Outfitters offer a lifetime warranty however you must still pay a reduced cost every other month to replace it. Whilst I understand that they have to make money, don’t say Lifetime Warranty! Offer a product where it at least lasts a year before it starts coming apart as then I can kind of justify paying the reduced amount! The issue is now the product is so poor that within 10 - 28 days its starts failing!”

Helpful Report

Hello KT, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“they ruined my iPad Pro by letting liquid enter the audio jack and do not undertake to compensate for the damage”

Helpful Report

Hi Simone, Thank you for your review. We enjoy receiving feedback from our customers around the world, and understanding exactly what happened and which location this happened at will help me solve this issue for you. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further. I look forward to speaking with you, Simone. Thank you! -Paul

Hi Simone, I wanted to follow up with you about this. If you would like to talk further, I can get you in touch with the customer service representative at the location you visited. Feel free to reach out to help@moutfitters.com so we can assist. Thank you, Simone. -Paul

“the Customer service is very bad and raise. he kept me waiting and he spoke with other 2 custamers that came after me because they speak the same language.”

Helpful Report

Hi Abdullah, Thank you for your review. We appreciate your feedback. So I can understand the issue and help solve it, please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. I look forward to hearing from you. Thank you! -Paul

Hi Abdullah, Would you like to discuss this further? I would like to get you in touch with the owner of the location you visited so we can get this sorted out. Please contact us at help@moutfitters.com. Thank you, Abdullah. -Paul

“Very bad product.my new iPhone 13 screen is cracked now just the day after getting it.And it was just a minor impact.I am soo disappointed.”

Helpful Report

Hi Jactina, Thank you for your review, and we appreciate your feedback. Because we'd like to understand your concerns more, please reach out to us directly at help@moutfitters.com I hope to hear from you soon. Thank you! -Paul

“Very high price during replacement first I pay 283 Aed after this 31.5 Aed So why you take 283 31.5 is original cast and iPhone 13pro max not fully covered back camera side remaining So I don’t like this product”

Helpful Report

“I had the worst experience with Bahrain branch.. the quality was average not at all worth amount spent , the service was horrible and the staff including the manager Abdulla was horrible and bad attitude with the customer.. I discovered that the warranty was a scam .. they didn’t disclose to me the terms and conditions for it at time of purchase.. and shocked me when i seeked it recently.”

Helpful Report

Hello Omar, We are sorry to hear of your experience. We would like to assist you further. Please reach out directly to our customer service helpdesk at help@moutfitters.com We look forward to assisting you further.

“Hello, I have changed my fusion 360 protection But it seems that the screen was not cleaned properly before adding the protection It has 2 visible lines that i cant clean”

Helpful Report

Hello Osama, Thank you for reaching out to us here at Mobile Outfitters. We are sorry to hear that you are disappointed. We would like to help. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com

“Pathetic quality. Might have changed thrice but same result. Really frustrated. It peels off within days... I can't keep going to your stall every week”

Helpful Report

Hello Abeer, So sorry to hear you are disappointed. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further.

“Service is very bad they just want money”

Helpful Report

“Unfortunately, my watch protection sticker was damaged from all corners after one day!!! of installing the full package sticker in Yas Mall - Abu Dhabi. I’m so disappointed. The issue I left Abu Dhabi now as am based in Saudi Arabia - Riyadh.”

Helpful Report

Hello Muhammad, We are sorry to hear about your recent experience. please contact our customer service helpdesk directly via email at help@moutfitters.com they will happily assist you further.

“It’s not good for iphone 13 pro max not good as for the iphone before. I am really disappointed this time. It starts peeling off in 15 days. Also the color starts to change as well.”

Helpful Report

Hello Ahsan, Thank you for your review. We appreciate your feedback. Customer satisfaction is important to us please reach out to us directly at help@moutfitters.com we would like to learn more about your concern.

“There’s only one staff on counter, He’s doing everything, Taking the device , repairing, Receive and doing many things, He’s very busy and no time to work on devices, It’s taking long time”

Helpful Report

Hello Khalid, Please contact our customer service helpdesk directly via email at help@moutfitters.com so we can assist you further.

“After 1 hour, my watch was full of air bubbles”

Helpful Report

Hello Rafat, So sorry to hear you are disappointed. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further.

“Allows customers to sign up and receive deliveries using email address with no verification. "Ahmed" managed to order a coat using my email address. The feedback links get spammed to me - you get bad feedback.”

Helpful Report

Hello and thank you for reaching out to us. We want to apologize for your inconvenience and would like to assist you further. For assistance please reach out to our customer service helpdesk directly via email at help@moutfitters.com they will happily be able to assist you further.

“The stickers from side panel of my S21 Ultra peeled off in 1 day and that of the front peeled off in first week itself. And I have to spend AED.20 each to replace it. Very much disappointed. Never recommends.”

Helpful Report

Hi Shabeerali, So sorry to hear that you are disappointed. For further assistance please contact our customer service helpdesk directly via email at help@moutfitters.com They will happily assist you further.

“The screen started to peel off in 3 days. Very disappointed”

Helpful Report

Hello Benny- Please reach out to our customer service helpdesk directly via email at help@moutfitters.com They will be able to assist you further. Our apologies for the inconvenience.

Mobile Outfitters is rated 4.4 based on 5,307 reviews