Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,301 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Response for customers is very poor especially in EA mall,Chennai Shopkeepers gave me wrong model bumper even though I asked them that this is not my mobile model and after that they asked me to come the very next week but now it’s nearly 2 months done I didn’t get any proper response and also didn’t receive the replacement yet and also when I try to contact them there won’t be any responses Feeling very bad on this”

Helpful Report

Sincerest apologies for the inconvenience and miscommunication. The India Customer Team is currently helping you with this. Please respond to the email they sent you. They are awaiting your response. Thanks.

“I’ve been a loyal customer of this mobile protection brand since 2018, recommending it to over 12 friends. However, my recent experience at the City Stars branch was extremely disappointing. In January 2024, I received a discount on a replacement for my iPhone 15 Pro. When I returned in October to replace the full protection and add coverage for a new device, the prices were unreasonably high. Customer service refused to offer any discount, despite my prior experience, and the representative was dismissive and unprofessional. I also filed a complaint, but after 10 days, there has been no follow-up. I’m very dissatisfied and won’t be recommending this service again.”

Helpful Report

Hello Amr. Thank you for taking the time to share your feedback on your recent experience at the City Stars branch in Egypt. We sincerely apologize for the disappointing experience you had during your visit. It is certainly not the level of service we strive to provide. We understand your frustration with the unreasonably high prices and the lack of discount despite your previous positive experience. We also apologize for the dismissive and unprofessional behavior you encountered from our representative. This does not align with our team's values, and we will take immediate action to address this issue. We are sorry to hear that your complaint did not receive any follow-up within the expected timeframe. Your feedback is crucial to improving our services, and we will be working diligently to ensure that all customer inquiries and concerns are addressed promptly in the future. We truly value your support and would like the opportunity to make things right. If possible, could you please email us at help@moutfitters.com Your insights will help us better understand the specific areas that need attention, allowing us to deliver a better experience to you and our future customers. Once again, we apologize for any inconvenience caused, and we hope to regain your trust in our brand. Please feel free to reach out to us directly at help@moutfitters.com. We look forward to hearing from you.

“The look is not good, it gets dusty very easily. Doesn’t look premium.”

Helpful Report

Hello Hari. Thank you for taking the time to provide your feedback on your experience with Mobile Outfitters. We truly appreciate your valuable input and apologize for any inconvenience caused. Your feedback is extremely important to us, and we want to do everything we can to make things right. We would love to learn more about your specific concerns. Please email us directly at help@moutfitters.com Once again, thank you for bringing this matter to our attention. We value customers like you, and it is through feedback like yours that we can continue to thrive and improve.

“Prisla som si dat spravit novu foliu, pricom pri predaji mi bolo komunikovane, ze mam narok na dozivotnu vymenu, pricom mi len staci sa zaregistrovat. Stara folia bola velmj spinava, tak som ju zahodila doma a to bol dovod, ze mi odmietli dat novu foliu. Takze za mna velmi zly zakaznicky pristuo”

Helpful Report

Thank you, Lucia, for taking the time to provide us with your feedback on your experience at Mobile Outfitters. We sincerely appreciate you bringing these issues to our attention.We apologize for any miscommunication regarding the lifetime replacement of the screen protector. It is needed to exchange the old one for a new one. We apologize for any inconvenience caused and deeply regret the negative customer experience you had. Please contact our customer support team directly via email at help@moutfitters.com We apologize for any frustration caused and would appreciate the opportunity to rectify the situation. Please feel free to contact our customer service team, and we will do our utmost to assist you.

“Don't ever do business with them at Gateway Mall, extremely bad service, they don't explain the process until you have paid for the product. they don't have confidence in their product, also after you have it done and pay for it, they then advise you, you have to pay R250 every time the screen protector gets damaged, falls out, get bubbles and cracks. if you going to pay R850.00 once off and R250.00 whenever you have an issue. Then I might as well, just go to a Pakistani shop and pay R100.00 every time something happens to your screen protector, for the price you pay for one at gateway, you can have 11 screen protectors done from a Pakistani shop.”

Helpful Report

Thank you Emlan, for taking the time to share your feedback on your experience with Mobile Outfitters. We apologize for the inconvenience caused and we would love to hear more about your specific experience and gather more details from you. Please contact our customer care team directly via email at help@moutfitters.com. Once again, we appreciate your feedback and look forward to hearing from you soon.

“Ur product is not good..the protectors are not sticks well and its become bubble.”

Helpful Report

Thank you Revathy for taking the time to share your feedback on your experience with Mobile Outfitters. We truly appreciate customers like you who help us improve our products and services. We apologize for the inconvenience caused and we would love to hear more about your specific experience and gather more details from you. Please contact our customer care team directly via email at help@moutfitters.com Once again, we appreciate your valuable feedback and look forward to hearing from you soon.

“I do not recommend at all. I had a bad experience. I recently bought a screen protector which is supposed to be of high quality and on same day after 45min pause my fingerprint sensor does not work anymore. THIS had damaged my screen. I never faced this issue when I put the normal screen protector and this came just after putting this type of screen protector which I believe was a good one.”

Helpful Report

(Mauritius) -

Hello Karen, We are so sorry to hear that we have disappointed you. Our products work well with fingerprint sensors. Please email us directly at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I own a fusion starch and side pumpers to my mobile ( iPhone 14 plus model) when it damaged at VR MALL CHENNAI they are not responding and they only replace Matt finish starch reason said fusion stock is not available there attitude is real worst fellow my contact number 8667718215”

Helpful Report

Hi Shanmugavel, Thank you for reaching out to us about your recent experience at Mobile Outfitters Chennai. We're very sorry to hear about this happening, and would like to take the opportunity to make this right. Kindly email us directly at help@moutfitters.com and our Customer Support team will reach out to you. We look forward to hearing from you. -Paul

“Hi, this is momen first time I am using your "fusion" paper in my mobile "motorola edge 50 fusion" from bangladesh shimanto shambhar outlet and my experiance is got good. I fix the paper in my mobile on 26th August which is not fix properly then I came to the outlet and refix it on 29th August nad again after 3 days its remove automaticaly and I came to the outlet and experinceed the outlet was closed parmanently which is unexpected.”

Helpful Report

Hi Abdul. Thank you for taking the time to share your feedback regarding your recent experience with Mobile Outfitters Bangladesh. We are sorry to hear about the inconvenience you faced. Our Customer Care Team would like the opportunity to make things right for you. Please email us directly at help@moutfitters.com Thank you once again for bringing this to our attention. We look forward to hearing from you and working towards a resolution.

“The product suitable for the mobile was not installed. The branch where it was installed was reviewed and the product was not replaced under the pretext that the product suitable for the mobile is not currently available. Even customer service does not have a solution or response.”

Helpful Report

Hello Khaled, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“very scratch pooring كل شوية لازم أغيرها”

Helpful Report

(Egypt) -

Hello Mario, Please contact our Customer Care Team directly via email at help@moutfitters.com We are happy to help you.

“I have been a loyal customer of Mobile Outfitters for 7 years, always relying on your products to protect my devices. However, I am disappointed with the recent service I’ve experienced. For the past two months, I have tried to get my damaged screen protector replaced, but every visit to your store results in either long wait times (at least two hours) or the material being out of stock. This has left me with a damaged screen protector for an extended period, which is quite frustrating. As a long-term customer, I expect better service and availability of materials. Please address these issues to improve the customer experience. Thank you.”

Helpful Report

(United Arab Emirates) -

Hello Abid. Thank you so much for taking the time to share your feedback about your experience with Mobile Outfitters. First and foremost, please allow us to apologize for the concern you have detailed in your review. We sincerely apologize for any dissatisfaction you experienced. Please email us directly at help@moutfitters.com our Customer Care Team is ready to help you. We hope to have the opportunity to assist you further.

“I was a customer when you were only one branch and the service went from bad to worse, which was worse than some of the branches. The manager himself, and from today I stopped dealing with you forever. Do not think that you are alone in the market. Better companies than you have appeared.”

Helpful Report

(United Arab Emirates) -

Thank you so much for taking the time to share your feedback about your experience with Mobile Outfitters. Firstly, we sincerely apologize for any dissatisfaction you experienced. Please email us directly at help@moutfitters.com We hope to have the opportunity to assist you.

“Horrible service. Not compared to hammer. Screen is yellow after one month and they refused to change”

Helpful Report

Hello Soha. Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Mobile Outfitters. We truly appreciate customers like you who share their thoughts with us, allowing us to continuously improve our services. We would like to sincerely apologize for the issues you encountered during your visit. We can not assist you on here but please reach out to our Customer Care Team directly via email at help@moutfitters.com Once again, we sincerely apologize for any inconvenience and disappointment you may have faced. We truly value your feedback and look forward to making it right for you.

“The shock proof stickers are already cominv off. Horrible horrible service”

Helpful Report

Hello Tony. Thank you so much for taking the time to share your feedback about your experience us. We genuinely appreciate hearing from our customers, as it allows us to constantly improve our services. We sincerely apologize for the inconvenience you have faced and we understand how frustrating this must be for you. Please contact our Customer Care Team directly via email at help@moutfitters.com to provide us with more specific details about the issue you encountered, such as the device model and the date of your visit, so that we can promptly address this matter and ensure that it doesn't happen again in the future. We look forward to hearing from you and working towards a solution.

“I bought a fusion impact protection in Dubai and got it replaced once in oman . I was told I would have to pay 21 aed or 2.1 OMR for full body replacement : the gentleman in Oman removed the side protection and later said they don’t have stock . Now nobody accepts to replace it ; more importantly I am in cairo and went for a replacement . The lady asked me to pay 690 plus 220 egp for replacing front and back with sides which is absurd ( mall of Arabia cairo ) . Unfortunately the front was coming off so I got it done for now . Kindly tell me the correct pricing I will be in Dubai and will get the rest of the sides changed”

Helpful Report

Hello Sarif. Thank you so much for taking the time to provide us with feedback about your experience with our Mobile Outfitters service. We truly appreciate your input, as it helps us in improving our services for all our valued customers. We sincerely apologize for the inconvenience and frustration you encountered during your replacement process in Oman and Cairo. We understand how disappointing it can be. Please contact our customer care team directly via email at help@moutfitters.com We hope to hear from you so that we can assist you further.

“A watch is bought so that we can work out in peace. When we work out we can’t make sure where we will knock the watch or how. I am not saying anything about the quality. But within 3 days of applying . It has come out on one side. And that isn’t something I would want to pay for again. There isn’t any difference between what we pay for with you and something we buy outside for Rs. 100 or Rs. 200. I would think twice before doing something for my watch with you again.”

Helpful Report

Hello Kashi. Thank you so much for taking the time to provide us with your valuable feedback about your experience with Mobile Outfitters. We genuinely appreciate customers like you who share their thoughts with us. We sincerely apologize for the inconvenience you have faced with our product. Please contact our customer care team directly via email at help@moutfitters.com Thank you once again for your feedback, and we look forward to hearing from you soon.

“Very bad experience as I am using outfitters products from last 6years but i am sorry to say now they are not providing good quality and services.. two days ago went to their outlet for iPhone 12pro max bumper cover replacement. The cover which they provide me is very low quality and even not fitted on mobile, yesterday i visited again for asking to replace it as its not fitted properly but he firstly misbehaved and refused to provide another one.. ask me to give additional money for new replacement I will never recommend anyone to buy Outfitters products From Oman Muscat”

Helpful Report

Thank you Wasim, for taking the time to share your feedback about your experience with Mobile Outfitters Oman. We apologize for the quality and service issues you encountered during your recent visit to our outlet. We sincerely apologize for any inconvenience caused. Please contact our customer care team directly via email at help@moutfitters.com Please do not hesitate to reach out to us directly so that we can work towards resolving this matter.

“We purchased fusion full body protection for my phone in January 2023. Recently the cover was dirty and it came out. When we approached the shop in Omans Avenues Mall, Muscat from where we purchased it, we were refused the replacement stating they want the full old cover. The shop staff was talking very rudely and their behaviour was not acceptable.”

Helpful Report

Hello Mathen. Thank you for taking the time to provide us with your feedback regarding your experience with Mobile Outfitters Oman. We genuinely appreciate your feedback and apologize for any inconvenience caused. Please contact our customer support team directly via email at help@moutfitters.com Once again, thank you for bringing these issues to our attention. We look forward to hearing from you soon and resolving any concerns you may have.

“It’s makes bubbles and some dirt at short term Also cut of back not actual dimensions also”

Helpful Report

Mobile Outfitters is rated 4.4 based on 5,301 reviews