Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St, Suite 106, Philadelphia, Pennsylvania
Rating: 4.43

4.4 Rating 5,493 Reviews

86 %

of reviewers recommend Mobile Outfitters

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-383-1656

Email:

help@moutfitters.com

Location:

3901B Main St,
Suite 106,
Philadelphia
Pennsylvania
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a horrible experience at their kiosk in Al Wahda Mall. An employee by the name of Charles refused to give us the discount offered via the Fazaa card on the basis of it being an S22 AFTER his colleague had removed the factory film that was on the phone and then proceeded to behave as though it was no fault of his own. Horrible staff, worse customer service, do NOT get your phone protected here!”

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“Hi Thanks a lot I appreciate thé qualité of your prestations particulary theDesk Team managed By Mrs Therese with her smiling face Best Regards”

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“The material is not the same It is getting worse and worse We have to change it every 3 months max The customer service is the worst”

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“Not fixed it properly. Edges already started to showing bubbles and about to peel off with in two days”

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“I just fixed my screen protector and within one there it's damaged”

Mobile Outfitters 1 star review on 25th April 2022

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“The cover is coming out often and and very poor approach from the shop. Have done the clear coat protection for iPhone as well as Apple Watches (for two of my friends and myself from the same shop), but the silicon cover is coming out very often and the staff in shop is showing their face when we approach to fit it again.”

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“The technician was not competent; he took 3 hours to fix full protection”

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“Simply pathetic customer service…. You make promises during purchase which you don’t intend to keep and then show fine print in the invoice in order to avoid providing a fair resolution to your customers. Horrible.”

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“I recently got Fusion protection on my Samsung Galaxy S21 FE 5G. I opted for this product based on the sales person's advice. However, this new product of Mobile Outfitters is pathetic; they have priced it to the maximum but quality is too bad.... I have been using their standard protection on my other mobile phones since many years, which is a good product. However, this fusion protection is really bad....due to it's more thickness, dust accumulates on the edges and the bubbles are formed with slightest of impact...really bad product...avoid it”

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“Cheap quality”

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“As per your product it is supposed to be scratch resistent but it already has scracthes after day 1 and also on the sides its separating from the screen. The service from your staff was amazing but product not so much.”

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“Because the lines every one can see it. I Think that price to mach about benefits In general, I am not satisfied with this work Should do something great about that price Thanks”

Mobile Outfitters 1 star review on 6th April 2022

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“Very bad quality.bumbers are getting yellow color quickly”

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“I am regular customer. Unfortunately I could not show my old film coating to the service staff as I had removed it when it showed air bubbles. Have asked the person to consider and do not charge me the full charge. The person was not only welcoming and I felt very bad and requested for atleast a discount instead of charging me in full. He showed no interest in this. This is really bad experience hence I am showing the same in the rating”

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“You taking advantage of your customers! I purchased your highest quality protection a year back and then had to change it few days only after buying it ! Then today I went to your branch in yas mall to make protection for another phone and I requested to change also the protection of my old phone bcoz it looks really bad ... but your team and kiosk manager said if I want the same quality (fusion model) that I want to put in my new phone into my old phone also I should pay an extra 160 aed ! How can this be possible and even your customer service didn't really help or do anything ! Same apply to the manager! This really the worst experience ever ...”

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“Very bad experience in salalah grand mall our shop...your staff not give respect..I am very opset..”

Helpful Report

We are so sorry to hear of your recent experience. For assistance please reach out to our customer service helpdesk directly via email at help@moutfitters.com they will be happy to assist you further.

“very bad quality product i am really disappointed from your product you will use very cheap quality i give u one star because your staf behaviour is very good and gently but your product is cheap”

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“Did two stickers recently. One for S22 Ultra. Sticker is coming off the sides . One for S21 ultra which was done yesterday March 20 and Sticker from the back is coming off. Your quality is getting worse and price is getting Higher .”

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“Extremely manipulated behaviour from manager Haider, their staff especially haider will tell you terms not matchingon paper. They terms of condition warranty and even general terms & condition not following at all. What they show is different on piece of paper what they sell you with words. So be aware with what they say and what they show you on the paper. Do confirm their terms and conditions before buying.”

Helpful Report

Hello Sabah, We are so sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience

“I gave my phone. Its cracked. They didn't notice that thing. They asked to come after 45 mins. Even after an hour also mobile is not ready. After 2 hours when i went to collect my mobile they are asking that mobile is cracked so we need a sign for that. Irresponsible people. If they asked initially i would sign sign it before. Wasting 2 hours time after that they asked.”

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Mobile Outfitters is rated 4.4 based on 5,493 reviews