Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,276 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst customer service. worst product quality. my experience with them was very bad. I don't recommend the place at all. also it's so overpriced,and you would expect a good customer service and a better product quality with all the money you paid for just a cover, but no it's just bad. their products are very low quality, when you first see the product you think ..oh it has to be so good since they don't stop convincing you that they have the best, most durable covers. they will test it in front of you, and tell you that there is warranty for life and all that nonsense and whatever happens to the covers you won't have to worry about it, that's a lie. what they don't tell you is that their covers Peel off after a few weeks and when you go with your "warranty" they will make you pay shipping for each side(back cover,front cover and sides) which is nearly the same price you paid the first time. The manager in jordan is kind of a scammer, he'll stop answering if he knows you want to fix the cover or refund it because it peeled off. I went to their store the other day the manager wasn't there, while I was standing waiting for an explanation, 3 other customers came in and they also had the same issues. anyway never give them your trust or your phone,they will always disappoint you. I'm sorry for all the people who got scammed as I did. Just in case you think I'm just a mad customer and I'm overreacting, I've attached some screenshots from their Facebook page. Have a good day.”

Helpful Report

Hello Adnan, We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I didn't think so it is a good quality even service quality is very bad, my experience with staff in deira City centre dealing way it is more than bad,”

Helpful Report

Hello Ayman, Please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The front protection matte for Galaxy S 22 Ultra started peeling off from the very next day. Though I complained no solution yet.”

Helpful Report

First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“High priced, but it keeps coming off and gets bubbles. I finally took it off entirely and replaced with another one.”

Helpful Report

Hello AD, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“It just last 5hrs then start to get scratches. I took it off coz it was looks really bad.”

Helpful Report

Hello Shine, Please email us directly at help@moutfitters.com so that we can assist you further. We look forward to hearing from you.

“The new team working there are Un professional dealing to the customers specially the branch manager who’s aggressive speaking.”

Helpful Report

Hi Ahmed, So sorry to hear this. Please reach out to us directly via email at help@moutfitters.com so that we can better assist you.

“Pathetic Service and product quality - I will try not to recommend anyone for this service. Please contact me at +91-9811122645 I will explain in detail the complete scenario.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“It’s just 5hrs since I brought this fusion c sheet for front protection. And it have a scratch already. Am not saying product get dammed but it still have scratches.”

Helpful Report

Hello Shine, If you ever need assistance you can reach out directly to our helpdesk via email at help@moutfitters.com They will be happy to assist you.

“The screen is full of dirt and bubbles and am forced to pay for that. Th eperson snatched my mobile and made me pay forcefully with all bubbles on screen”

Helpful Report

Hello Usman, We are so sorry to hear of your recent experience. Please reach out to us directly at help@moutfitters.com so that we may assist you further.

“Pessima scelta non compratele alla prima caduta, con pellicola fusion quindi quella forte e pubblicizzata come indistruttibile, schermo spaccato....... Davvero pessimi, con il vetro tradizionale il telefono mi ara caduto un infinità di volte e si era sempre rotto solo il vetro di protezione, bugiardi bugiardi non compratele”

Helpful Report

Hello Ludovica, Please reach out to our customer service helpdesk directly via email at help@moutfitters.com so that we can assist you further.

“Got the fusion screen protector I stalled around 4 months back and was assured lifetime replacements @ Rs. 250. However went to the same stall at Meenakshi Mall to show a blemish that had developed on the screen protector. Considering the cost paid the first time and assurances by the technician who installed it I has presumed excellent performance and service. However the two people on the stall today were absolutely Rude and did not accept that it was an installation or material fault. Moreover they said that it would cost me Rs.450 to replace the screen guard. Completely unhappy. Will make sure that none of my known people ever fall in this scam.”

Helpful Report

Hello Mudit, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I just did my son full outfitters in MOE and to be honest I am too frustrated from the quality of my son watch! Till extend he is so upset and asked me to remove your outfitters. This is incomparable to what I had to my watch in Dubai Hills this morning. I am going tomorrow to Dubai Hills to change the whole thing to my son and hopefully will be same as my watch.”

Helpful Report

Hello Abou, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that your son was disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Dear Team, I was using ur 360 degree clear coat service for my 3 iPhone and 2 apple watches . Yesterday my kid removed the top and side stickers and unfortunately we missed that removed peices and back side peices was with me. When I went to the mobile outfitter kiosk and they denied replacing that without the old pieces and charging me prices as new one. I will definitely pass this bad review to all my frnds who I referred to use this service Thanks Shaun Thomas 0503706743”

Helpful Report

Hello Shaun, We are sorry about your experience at the location. you visited We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“They don’t do it very well Not okay the sticker”

Helpful Report

Hello Idris, So sorry to hear that you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We would like to assist you further.

“Too expensive and rude overtired staff working.”

Helpful Report

Hi Daniel, Thank you for your feedback. I have shared it with our team as we always look for better ways to improve and serve our customers.

“I have been using clear coat for more than 5 years. Accidentally my phone has fell down from my hand and the screen has broken . I am using your impact proof one. I won’t recommend this product any more . I would have got a screen guard for 10 Aed instead of getting this for 250 aed .”

Helpful Report

Hello Jifna, We received your request to our helpdesk via email at help@moutfitters.com Our team is now following this up for you. Our apologies for the inconvenience.

“Yes it’s very bad Your service is not good”

Helpful Report

Hello Rawi, We are so sorry to hear you are disappointed with the service you received. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com We are happy to help.

“I have had my whole watch done initially and every so often going back to get it fixed and pay again and again. Not only this but they think it is a joke that after I pay for it they only offer a free repair if it comes off within 7 days. It’s only when I kick up a fuss and say that I’m not always at the shops everyday and can’t come in all the time within the 7 days that they say ok but make it sound like they are doing me a favour! I take photos and send it to them and I still have to fight to get a few days extra so I can get to them. Today they did something extremely dodgy and I’ll be speaking to them about this because it’s not ethically ok what that did. Not impressed! I wish I had looked at the receipt then and there not just now. 10/11/22 - Update On the 7/10/22, I went back to Mobile Outfitters where they replaced the entire watch redone at no cost. Whilst I thanked them for that, I wanted to wait before I put up a positive comment. Less that 3 weeks later, the sides are coming off again! Not Happy! Apparently, I was told: “This is the same product as before, I used sheets saved from 3 years ago, and as I installed it, I know it was done correctly. What I have noticed it that as the watches have evolved, they are made of different materials and tend to have coatings to make them better for fingerprints which don’t stick as well. It may also be general wear and tear. As always, you can return for replacements anytime. The main purpose is to protect your watch from scratches, so hopefully it’s doing that”. So of the product has evolved then don’t sell your product if it isn’t fit for purpose. Although the watch is protected from scratches, the film you have put on is coming off and looks like I have put a dodgy protector which sticks out, lol. Looks cheap. People: stay away from Mobile Outfitters Fountain Gate. Mobile Outfitters offer a lifetime warranty however you must still pay a reduced cost every other month to replace it. Whilst I understand that they have to make money, don’t say Lifetime Warranty! Offer a product where it at least lasts a year before it starts coming apart as then I can kind of justify paying the reduced amount! The issue is now the product is so poor that within 10 - 28 days its starts failing!”

Helpful Report

Hello KT, We are sorry to hear that you are disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“they ruined my iPad Pro by letting liquid enter the audio jack and do not undertake to compensate for the damage”

Helpful Report

Hi Simone, Thank you for your review. We enjoy receiving feedback from our customers around the world, and understanding exactly what happened and which location this happened at will help me solve this issue for you. Please contact our customer service helpdesk directly via email at help@moutfitters.com for further assistance. They will happily assist you further. I look forward to speaking with you, Simone. Thank you! -Paul

Hi Simone, I wanted to follow up with you about this. If you would like to talk further, I can get you in touch with the customer service representative at the location you visited. Feel free to reach out to help@moutfitters.com so we can assist. Thank you, Simone. -Paul

“the Customer service is very bad and raise. he kept me waiting and he spoke with other 2 custamers that came after me because they speak the same language.”

Helpful Report

Hi Abdullah, Thank you for your review. We appreciate your feedback. So I can understand the issue and help solve it, please reach out to us directly at help@moutfitters.com we would like to learn more about your concern. I look forward to hearing from you. Thank you! -Paul

Hi Abdullah, Would you like to discuss this further? I would like to get you in touch with the owner of the location you visited so we can get this sorted out. Please contact us at help@moutfitters.com. Thank you, Abdullah. -Paul

Mobile Outfitters is rated 4.4 based on 5,276 reviews