Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.42

4.4 Rating 5,307 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 5,307 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 15th April 2025

120

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time having very bad way of fixing the wrapping from Dubai Deira city center outlet in GF. the stickers are up and down sticked. Not at all perfect . I lost my 115 dhs. I removed then. unprofessional staffs in sticking the stickers.”

Helpful Report

Hi Siju, Thank you for letting us know about your experience- we really appreciate the feedback! Please reach out to us at help@moutfitters.com for more assistance. We hope to hear from you. -Paul

“Dear Respected Concern, I had a very bad experience with your service and mall of emirates branch with the Branch Supervisor Mr. Ahsen I purchased full body clear covering for my 2 mobiles, Samsung S21 ultra and Samsung S22 ultra on 17th April 2022 and I have paid Aed. 500+ for both phones, However while i was purchasing the same from Deira City Center your colleagues were did not inform me to hand over the removed clear sheet while replacing. Today i went to Sharjah Al Zahia branch to replace the clear sheet, however they have told me they can not replace due to back clear sheet was removed by me and it was not available, i told them that i was really not aware of that since the staff from Deira City center was not informed me, however if it was informed earler iwould keep the same thing in my valet and bring it you which is not a big deal, neverthess i did not know the same. After that they called their Supervisor from Mall of emirates branch Mr. Ahsan (i am not sure his correct name, you can check with Sharjah Al Zahia branch who i spoke) first of all, Mr. Ahsan was so rude and he didn't know how to deal with an unsatisfied customer, he was more worsting the situation by arguing with me and said this is their policy and he can not make any exception and i need to pay 50% of total cost. I explained all situation as i mentioned in the above, as i didnt know your policy and no one explained me, but he was saying it is not his problem and if your staff did not inform me, it might be a communication problem. Mr. Ahsen totally disappointed me and said he dont care my concern since he care the company policy only. This is absolutely wrong, since you are a customer oriented company you will have some exceptions rather go with rules only and irrespecting and neglecting customer request. I trust you will do the needful since i didn't know to return the removed clear sheet as none of your colleagues were explained. If you really wish yoir customers to be satisfied and return their loyalty towards to you, i am expecting a professional approch from you since you already have my money with you, neither you enjoy customer unhappiness. Regards Joyji Alummottil 050 4250756 jojy_ta@yahoo.com”

Helpful Report

“Do not purchase any product from Mobile out fitters, they are not professtional, I, paid a huge amount for 2 phones covering and both phones back side cover was removed and lost due to poor quality and when i went to change the cover they did not replaced me and saying i need to pay 50%, this is cheating however when i was fixing at Deira City Center the staff was not explained i should keep the damage plastic covering, nevertheless the same time when i had the issue there was few customers had the same issues shared, it means they are cheating all customers.. I am strongly recomending DO NOT PURCHSE FROM MOBILE OUTFITTERS anywhere in UAE based on my bad experience I spoke to the Supervisor at Mall of Emirates branch by phone, Mr. Ahsan was not at all helpful and not at all capable to handle a customer issues with is rude attitude and poor customer skills. Please go to my profile, i am a genuine reviewer.. I put this feedback based on my bad experience.”

Helpful Report

Hello Joyji, We thank you for reaching out to us here at Mobile Outfitters USA. Someone from our office will be in touch as we have received your customer inquiry to our helpdesk. Thank you for your patience and understanding whilst we follow this up for you.

“I tried and placed 2 times for my new iPhone 14 pro in 2 different locations, Cut is not proper from your machine for the dynamic icon on top. not installed properly. My iPhone 14 pro looks bad now. Don't know what to do.”

Helpful Report

Hello Karthi, Thank you for reaching out and our apologies for the inconvenience. We have received your request via our helpdesk and we are working to get this resolved for you as soon as possible.

“I came all the way from Dammam to Jeddah at Red sea Mall, because that's only where there's a Mobile Outiftters Kiosk. I've been wanting to replace the damaged screen gaurd since months now. Upon arrival at the Virgin Megastore at Red Sea Mall, I was told there's no operator/ Employee available. A huge disappointment and a poor service response.”

Helpful Report

Hello Waqas, Our apologies for the inconvenience. Please reach out to our Customer Service Team directly via email at help@moutfitters.com We are happy to assist you further.

“No clear policy for the shop even the employees cannot provide clear guidance on the policy. I have Fazaa discount card and as per Fazaa the shop gives discount where the employees refuse to give. You should have clear policy and if you not accepting any discount cards just be clear.”

Helpful Report

Hello Mohammed, Thank you for reaching out to us here at Mobile Outfitters USA. For further assistance please reach out to the Customer Support Helpdesk directly via email at help@moutfitters.com Thanks.

“Cuando lo adquirí me dijeron que tenia garantía de por vida y ahora que fui a que me la cambiaran porque se estaba despegando, me dijeron que tenia que pagar por el cambio”

Helpful Report

Hola Armando, Lamentamos que esté decepcionado. Comuníquese con nosotros por correo electrónico a help@moutfitters.com De esta manera podemos ayudarlo.

“worst customer service. worst product quality. my experience with them was very bad. I don't recommend the place at all. also it's so overpriced,and you would expect a good customer service and a better product quality with all the money you paid for just a cover, but no it's just bad. their products are very low quality, when you first see the product you think ..oh it has to be so good since they don't stop convincing you that they have the best, most durable covers. they will test it in front of you, and tell you that there is warranty for life and all that nonsense and whatever happens to the covers you won't have to worry about it, that's a lie. what they don't tell you is that their covers Peel off after a few weeks and when you go with your "warranty" they will make you pay shipping for each side(back cover,front cover and sides) which is nearly the same price you paid the first time. The manager in jordan is kind of a scammer, he'll stop answering if he knows you want to fix the cover or refund it because it peeled off. I went to their store the other day the manager wasn't there, while I was standing waiting for an explanation, 3 other customers came in and they also had the same issues. anyway never give them your trust or your phone,they will always disappoint you. I'm sorry for all the people who got scammed as I did. Just in case you think I'm just a mad customer and I'm overreacting, I've attached some screenshots from their Facebook page. Have a good day.”

Helpful Report

Hello Adnan, We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I didn't think so it is a good quality even service quality is very bad, my experience with staff in deira City centre dealing way it is more than bad,”

Helpful Report

Hello Ayman, Please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“The front protection matte for Galaxy S 22 Ultra started peeling off from the very next day. Though I complained no solution yet.”

Helpful Report

First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you.

“High priced, but it keeps coming off and gets bubbles. I finally took it off entirely and replaced with another one.”

Helpful Report

Hello AD, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“It just last 5hrs then start to get scratches. I took it off coz it was looks really bad.”

Helpful Report

Hello Shine, Please email us directly at help@moutfitters.com so that we can assist you further. We look forward to hearing from you.

“The new team working there are Un professional dealing to the customers specially the branch manager who’s aggressive speaking.”

Helpful Report

Hi Ahmed, So sorry to hear this. Please reach out to us directly via email at help@moutfitters.com so that we can better assist you.

“Pathetic Service and product quality - I will try not to recommend anyone for this service. Please contact me at +91-9811122645 I will explain in detail the complete scenario.”

Helpful Report

We are so sorry to hear that we have disappointed you. We pride ourselves on great products and customer service, and would like to make it up to you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“It’s just 5hrs since I brought this fusion c sheet for front protection. And it have a scratch already. Am not saying product get dammed but it still have scratches.”

Helpful Report

Hello Shine, If you ever need assistance you can reach out directly to our helpdesk via email at help@moutfitters.com They will be happy to assist you.

“The screen is full of dirt and bubbles and am forced to pay for that. Th eperson snatched my mobile and made me pay forcefully with all bubbles on screen”

Helpful Report

Hello Usman, We are so sorry to hear of your recent experience. Please reach out to us directly at help@moutfitters.com so that we may assist you further.

“Pessima scelta non compratele alla prima caduta, con pellicola fusion quindi quella forte e pubblicizzata come indistruttibile, schermo spaccato....... Davvero pessimi, con il vetro tradizionale il telefono mi ara caduto un infinità di volte e si era sempre rotto solo il vetro di protezione, bugiardi bugiardi non compratele”

Helpful Report

Hello Ludovica, Please reach out to our customer service helpdesk directly via email at help@moutfitters.com so that we can assist you further.

“Got the fusion screen protector I stalled around 4 months back and was assured lifetime replacements @ Rs. 250. However went to the same stall at Meenakshi Mall to show a blemish that had developed on the screen protector. Considering the cost paid the first time and assurances by the technician who installed it I has presumed excellent performance and service. However the two people on the stall today were absolutely Rude and did not accept that it was an installation or material fault. Moreover they said that it would cost me Rs.450 to replace the screen guard. Completely unhappy. Will make sure that none of my known people ever fall in this scam.”

Helpful Report

Hello Mudit, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that we have disappointed you. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“I just did my son full outfitters in MOE and to be honest I am too frustrated from the quality of my son watch! Till extend he is so upset and asked me to remove your outfitters. This is incomparable to what I had to my watch in Dubai Hills this morning. I am going tomorrow to Dubai Hills to change the whole thing to my son and hopefully will be same as my watch.”

Helpful Report

Hello Abou, First and foremost, please allow us to apologize for the issue you have detailed in your review. We are so sorry to hear that your son was disappointed. Please email us at help@moutfitters.com so that we can further assist you. We look forward to hearing from you. Again, we apologize for the inconvenience.

“Dear Team, I was using ur 360 degree clear coat service for my 3 iPhone and 2 apple watches . Yesterday my kid removed the top and side stickers and unfortunately we missed that removed peices and back side peices was with me. When I went to the mobile outfitter kiosk and they denied replacing that without the old pieces and charging me prices as new one. I will definitely pass this bad review to all my frnds who I referred to use this service Thanks Shaun Thomas 0503706743”

Helpful Report

Hello Shaun, We are sorry about your experience at the location. you visited We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

Mobile Outfitters is rated 4.4 based on 5,307 reviews