Mobile Outfitters Reviews

Name: Mobile Outfitters
Address: 3901B Main St., STE 106,, Philadelphia, PA
Rating: 4.41

4.4 Rating 4,892 Reviews

86 %

of reviewers recommend Mobile Outfitters

4.4

Based on 4,892 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Mobile Outfitters:

At Mobile Outfitters, we love technology and the way it connects people and makes life more fun and productive. We create high-quality, USA-designed products that are professionally installed with Lifetime Replacements.

You'll find us at 1,000+ locations in over 60 countries. All of our products are custom made on-demand and always include professional installation. No matter what device, we’ll get it covered cleanly and perfectly, right on the spot, just for you.

Visit Website

Phone:

215-325-0747

Email:

eric@moutfitters.com

Location:

3901B Main St., STE 106,
Philadelphia, PA
19127

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Mobile Outfitters 5 star review on 9th September 2022

117

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To whom it may concern, Have installed fusion folio on iPhone 13 Pro Max, not me, workers at Mall of Split, in Split, Croatia. Cutting of folio and dimensions is not perfect at all and it’s not inline matching screen size. Bottom part of screen is more exposed than top, therefore folio hasn’t been cut properly and or measures are not matching. If cutting is done by machine, I believe iPhone 13 pro max screen size is well known to all, thus this should be improved. Since folio is not covering whole screen when opening phone, my finger is always getting stuck for folio bottom part, again because folio not properly cut. There are bubbles on 2 spots. After 3 days usage observing small scratches. Would like to believe that this was better investment than other screen protectors, unfortunately after few initial days I realize that I might made mistake. In close future time will tell.”

Helpful Report

Hi We are sorry about your experience at the Croatia location. We would like to further assist you, but we will need specific details like phone number, receipt, order number, etc. Because we need this confidential information and want to respect your privacy, please email our helpdesk directly at help@moutfitters.com so that we can assist you! We look forward to hearing from you soon.

“Prices are very high. 11 rials for just front side sticker is quite unreasonable. When clear coat started, prices were never this high.”

Helpful Report

“my New iPhone 13pro MAX . was given a make over with Mobile Outfitters . Sales talk was good .. Life time warranty just bring and we replace .. etc . Within 2 weeks the sides started to come out , stretch and re-visited the place , when the actual story begins .. Each time there is a service charge .. of 10 - 50 Dhs depending the replacement ..”

Helpful Report

“The coat keeps peeling out from the sides, have done the replacement 2 times and have given up. Have spend more money on travelling then that spend on the coat.”

Helpful Report

Hi Rinaldo, So sorry to hear you are disappointed. Please reach out to our customer service helpdesk directly via email at help@moutfitters.com they will be happy to assist you further.

“Quality stuff but no new color’s or no new patterns”

Helpful Report

“Each time I am facing aproblem At the edges of my mobiles outfit not take long and be damaged and get out When I usually go for change sales man says :sorry time more than 14 days you have to pay money 10.5 dirhams for changing and so on”

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“I have 13 pro max i purchased the 168Aed clear coat. But am not happy its not good fixed have bubbles. 😔”

Helpful Report

“I really love the service and product, but the only issue I have which won't make me come back or recommend anyone with a high end device. With new generation phones being really expensive we want to use all those features, especially the display which is the biggest selling point, your screen protector always make us lose resolution and give a more hazy/blotted/480P resolution feeling which is just annoying knowing I have a 4k displayy”

Helpful Report

“The Fusion die-cut for the backside of iPhone 13 Mini does not fit and stick well because of the wrong dimensions. Your reseller in Ukraine had to replace it three times to figure it out. Now I have to wait till you fix it (hopefully) and then change it the fourth time. No one knows when will it happen. I'm wasting money and time. Very disappointed.”

Helpful Report

“The service was not done up to mark, I went again to get it done and even though I was the first customer in line, it took more than one hour and 3 attempts to finally get it done right as all the staff is not well trained enough to do the job. One guy took one hour and 3 attempts on my phone where as the other guy finished 3 phones in one hour. This is highly ineffective and frustrating and as a consumer who is first in line, I do not expect to wait for one hour!”

Helpful Report

“The screen protector isnt cut in a perfect shape”

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“Improve the quality of work that we don’t get often to change the protection”

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“The clear coat has a wavy pattern when looking at the screen under the light. Also it's not very smooth when swiping across the screen. You can feel the friction, you can feel that your finger is getting held back by friction. This is an issue in the quality of material used and first happened to me around couple of years ago with my first purchase, and now still the same with my latest purchase. Strange that no one is paying attention and enhancing the product which is considered very premium and expensive.”

Helpful Report

“Very expensive to a phone protect now a lot of competitors are in the market with same product with cheaper price. I think you need to re look at your prices specially during this situation. Staff are good price high.”

Helpful Report

“Loyal customers should get a discount! There should be a discount to Clients who are upgrading to new phone. We are in hard times so I hope you can do something about it.”

Helpful Report

“I have replaced my skin protection film on my iPhone XS so many times, as it keeps peeling off after every few months, due to regular use - in and out of pockets, car cup holders, etc. although, I have a hard back-cover which covers the whole phone except the screen, I feel it is not worth the money they charge for the first-time with a promise of a lifetime guarantee (technically, until you next upgrade your phone) and then charge AED 10.50 for every time one needs to replace screen protector. They should either bring down the first-time cost to around AED 10-12 or if they want to keep the first-time cost the same then at least the next 5 replacements should be free. Or else, it is cheaper to put a toughed glass screen protector for AED 15.00 in any mobile accessories shop which lasts longer. I have done that with my other phone and it doesn't peel like this one. For my next upgrade (very soon) I will not fall for such a charade.”

Helpful Report

“I have been using clear coat for many years and found their product excellent but expensive, always had full skin protection, I find that the I watch skins require re skinning frequently ( but the re skin cost ok) On my last visit to Mobile Outfitters, waited 1Hr, for store to open, l had Pro13 full fusion & bumper (£135) re skin on pro 11 & new bumper as old had split on corner ( surely should be free on warranty) I watch 4 & 6 re skin, because the iwatch 6 had a missing screen skin, ( l had receipts for full skin) the fitter charged me a full skin price £40 rather than £7, quoting terms and conditions, quite happy to charge me £220+ for all work it could have been - £33, So a great day for the fitter, 1 hr less working day and extra £33 on his first job of the day, Their skins are good, but I find that l do have several re skins overtime, watches quite regularly, so handing over quite a sum of money over the lifetime of my tech, after this experience l will seek to find an alternative”

Helpful Report

“THE PROTECTION NOT CUTTING VERY WELL AND I CAME BACK TO CHANGE 5 TIMES . IT IS FREE BECAUSE NOT MY MISTAKE BUT I LOST A LOT OF TIME FOR WAITING UNTIL THEY FINISH. MY MOBILE HUAWEI NOVA 7 SE . UNTIL NOW I HAVE SAME PROBLEM . SO SORRY FOR THIS REVIEW.”

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“Your customer service!”

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“After one moth it was removed by it self..from the first day i saw bubbles in.”

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Mobile Outfitters is rated 4.4 based on 4,892 reviews