It took me 45 minutes waiting there as the person was one and he had to handle many queries in between. Secondly outfitters has become very expensive. I have been a regular customer for my whole family as we do not chose any other product but yours from the time when Outfitters was known as clear coat. It started with AED 110 and you could change it later with a fee of AED 10. Now it's become AED 160 and AED 20 respectively. I see that the prices have gone up but nothing extra for the customers. I am sure you will agree that the market is loaded with competition so as a customer I am now having 2nd thoughts when I chose to protect my phone to consider other equal or maybe better products. Thank you. NM