Attended at the Bugis Junction store on 12 June and 14 June. 12 June experience was fine whereby the staff were polite and helpful. Unfortunately, on 14 June I had found a bubble-like blemish on the screen. Went down and the staff whom attended was downright unhelpful. He tried to explain that the mark was a "scratch" and unsuccessfully tried to replicate the mark on the company's device. The staff attending further made excuse of the film protecting the phone from scratches rather than it being "scratch-proof" or "scratch-resistant". Only when I brought up to him that his colleague had mentioned that it takes about 2 days for the screen protector to set did he oblige to change another. Do take note that their advertising of "If you’re ever unhappy with the performance of any of our films, bumpers, skins, or cables, simply bring in the product with your receipt, and we make it right." could very well be false. After he replaced the screen protector, I queried on whether I could return if I was facing any problems. All he mentioned was "that's it no more". Firstly, even though the receipt clearly stated that replacement within the first 7 days is without cost and secondly, nothing was mentioned about the replacement with the small fee.