My wife purchased a screen protector & a decorative rear cover for her iphone 7 from mobile outfitters White Rose shopping center Leeds. The guy who served her was named Joseph and was of foreign extraction, early twenties, thin build and mousey brown hair. He was all over her like a rash when she was laying out £50 for these items. The day after the decorative backing was already peeling off. We went back the next day and sure enough they replaced the backing. My wife was also told that if the protective front cover needed replacing the cost would be £12. A few days later my wife flew out of the UK to visit her family, whilst out there once again the backing started to peel off, then a few days more the protective front cover took on an orange peel effect, this made the digits on her phone unreadable. Our daughter suffers from a rare medical condition, so my wife needed to phone her on a daily basis to make sure she was OK. The protective screen cover had to be removed to enable my wife to see the digits on her phone allowing her to phone our daughter. Upon her return to the UK we once again returned to the White Rose shopping center Leeds and complained. Now the all over my wife like a rash took a different stance, first of all saying that because my wife no longer had the defective screen cover the charge would be £28. He was rude bordering on abusive towards my wife and they point blank refused to try to resolve the matter.They even phoned the stand owner, who would not permit an FOC replacement. I contacted their HQ in the USA and got in touch with a lady called Janice. The punch line to this is that today we received a new screen protector and Two decorative backings for my wife's phone. The outlet at the White Rose were asked if they would now do the required work if we supplied the protector and backing.NO was the response.I will do this work myself. I do find it rather a coincidence that someone called Joseph Balfego has put a 5* review on their site, don't you think that's a little strange ??? DO YOURSELF A FAVOUR, STAY WELL AWAY FROM THIS OUTLET.