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Disappointed Customer
Expensive and waste of money stay away!! Had both my phone and my wife's phone covered with the fusion protective covers and bumpers costing us $250 for both phones. Only two weeks in my wife dropped her phone on floorboards inside the house. The screen protector shattered in two corners and was peeling. I love how the video demonstration shows a man throwing the phone on the concrete 5 times with hardly any mark on it (what a load of S*** ) We took the phone back expecting it would be replaced and warranty especially when it is clearly stated in the warranty under peeling! However to my surprise the most disappointing part of the experience was the service we received when we returned. We were served by a young man who said let me check this for you. He quickly showed the phone to the manager Michelle who pulled down her glasses looked at the phone for one second and whispered instructions to her employee. She then pulled up her glasses glanced at my wife and looked down to continue working. The employee then told my wife this is not covered under warranty and it will cost you 50 dollars to replace. Firstly what kind of owner manager of a store would act in such a way that is rude disrespectful manner. These covers are no better than your cheap Chinese glass covers that you can buy for 15 dollars. In fact I had my last 15 dollar cover that i dropped 3 times and it had no damage at all. My advice- stay away waste of money it shatters if you drop it and as I explained the customer service was a disgrace from the manager. I must say the employee was respectful and only following Michele's instructions. I hope your consumer realises the truth behind what I believe is a scam, that the product is different to what you bang with the hammer v the product you sell. I am sure the ACCC would love to investigate further.
7 years ago
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Mobile Outfitters has a 4.4 average rating from 5,276 reviews