I would give zero stars if possible. I had a brand new - never used phone fitted with protectors at the Metrocentre branch. A while later a noticed a small scratch on the screen protector. Took the phone back and was offered a complete re-cover of the phone free of charge. When I got the phone back I noticed some deep scratches on the back - I thought it was just the film covering......it transpired it was the back of the phone now had deep scratches which weren't there before. Unfortunately, the store just blame the customer for the damage. I have since removed all the covering and bought a case a screen protector and fitted them myself.....I wish I had done this when I bought the phone. I would never go back to these people again.....................avoid at all costs.....the covering they apply isn't very strong, doesn't protect very well and is so easy to remove. Never use these people, very poor.