I took my brand new Iphone 8 to The Mobile Outfitters stall in Bluewater Shopping Centre, Kent (which I believe is now closed down) as I am a person who drops my phone quite a lot and had seen the stall numerous times and its promise to provide a front and back 'clear-coat' for your phone. I was a little put off by the price of £50 but I was convinced it was worth it by two men working on the stall (one with an ear stretcher, who I believe was the manager), I left my phone there and was told to come back in half an hour which I did. I collected my phone, went to make a phone call and discovered I could not actually hear anything and on closer inspection I saw they had stuck the 'clear-coat' over the speaker of my phone. I returned back to the stall and explained to them by phone was not working and I couldn't hear anything. Instead of understanding my problem the manager said to me "how do we know the speaker wasn't working before" and continued to say it was nothing to do with the clear-coat when I know for sure my speaker was working before because it was a brand new phone. At this point I was getting tired with both the manager and the other employee both talking at me, telling me I'm wrong, its nothing to do with the clear-coat etc and getting quite rude and not telling me the truth when I asked them if they had sprayed anything on my phone to which they both assured me they hadn't yet I could see a bottle behind the till. They finally gave me a refund, took the clear-coat off my phone. Once the clear-coat came off the sound on my phone returned a while later even though it was "nothing to do with the clear-coat" and I took my phone to Apple to ensure there was no damage to the speaker which luckily there wasn't. Overall I am VERY unhappy with the service I received - not only did this cause my phone to not work, to then have near enough a shouting match with 2 grown men when I am a 22 year old girl I think is completely outrageous. Nowonder the stall is now closed down if this is how they treat people.