Bellow is the email I got from Mobile Outfitters after putting my first review here. When the sell their product they never mention about the costs but now I have to pay for installation or postal fees and just to make me smile they are giving me a clear coat for free while still I have to pay for installation. This is not business this is absolute scam. Email: "Hello , Thank you for reaching out to us here at Mobile Outfitters USA. I apologize for the misunderstanding and any inconvenience. When getting a replacement under the Lifetime Warranty policy there are two options, one is at any of our kiosk locations and the other is via our website. To obtain a replacement at a kiosk, you need to have your original receipt along with your old pieces of Clear-Coat. You may go back to the location in which your initial purchase was made or you can go to another location that is closest to you. Here is link to our store locator: https://www.moutfitters.com/allstores/ . Each kiosk location does charge an installation fee. If you’re ok with performing the installation yourself, you may obtain a replacement on our website anytime by visiting https://www.moutfitters.com/support/lifetime-replacement/ When getting replacements via our website, please keep in mind that there is a $3.95 (per piece) shipping, processing and handling fee, and you will receive all tools necessary to perform the installation. When returning the old piece of film to our office within the United States it is a cost of a 50 cent stamp. For customers outside of the USA we provide you the option to do an online return so you have no return postage costs. For this process we email you with Lifetime Warranty Return Form. The process is as follows: 1. Affix your old Clear-Coat pieces to the bottom of the form. 2. Please write your name and order number on the form. 3. Take a picture of the form and email it to us. I would be more than happy to send you a free one-time complimentary replacement due to the inconvenience. I would need a copy of your receipt and to know what item you need along with your shipping address. I hope this information helps you out! If you have any other questions, please let me know. I’m happy to help. Note: Please note that we do warranty our products, however, we do not guarantee your screen or device will never break or reimburse for repair costs. Thanks, Mobile Outfitters Millie Bissell / Customer Happiness Mobile Outfitters 215-325-0747 3901B Main St, STE 106 Philadelphia, PA 19127"