With the police WAS ASSAULTED WITH POLICE INVESTIGATION Mobile outfitters in Hammersmith Broadway. Manager in the store: Started shouting at me calling me a f...ker Grabbed my wrist in public on recorded cctv. And started threatening that if he finds me outside I’ll see what will happen. It all started when I went to purchase a new cover for my iPad. I was uncertain on the model and I stated I think it’s 2016 but let me check. While checking he started printing the 2016 cover making errors during printing and calling people. I said are u sure it will be the fit for mine. He replied yes. In the end I noticed it was not the correct one and I told him for £75 pounds I would like the correct one. At that moment he got very angry started shouting and then told me what do u want me to do? At that moment I said look I don’t trust you to proceed and not happy with the service I would just like my iPad in which he continued to yell and grabbed my wrist. Immediately after he took my iPad and locked it in a draw and said I’m not giving it back to you until you pay me. I asked for the manager he said he was the manager. ( which was shocking for the service that I had) I asked for his supervisor in which he said there was no one else and eventually called the owner. I manage to get the owners number through google and called him. Owner asked me to pay and speak to me tomorrow to resolve the issue and if I’m not happy to offer a refund. The “manager” then applied the cover even though I said 3 times after the call I don’t want it and he told me I have no choice. Moving forward he applied the correct back with force (as he told me I had no choice) And offered me a £15 discount as the front was not done due to me insisting I don’t want him to do anymore I don’t feel comfortable. The back was also done badly with it peeling off. Since I was promised to settle it tomorrow I just wanted to go. In the end the manager had the audacity to ask me to apologise. Next day owner tried to offer me coffee and insisted to put on a new full cover at a discounted price. When I said I don’t want to have anything to do with the company and I want them to take the back off and offer a refund. He refused saying they don’t offer refunds and it would be coming out of his pocket. He then said needs to investigate how to go about it. Even though I was promised a refund if I’m not happy via the phone and on top of that forced to pay for somthing I didn’t want. This has been passed to the police as an assault case. I was so happy I was going get a cover only to be assaulted and shouted at