My phone's Fusion Bumper from Mobile Outfitters has failed only a few months after fitting. This was supplied by the kiosk at the Lakeside Shopping Centre so, at the request of the company's UK head office, I returned there today. When the manager Shannon eventually finished what was obviously a private phone call and provided me with some attention, I explained that the bumper on my phone was faulty and that I would like her to please replace it under the lifetime warranty. She, quite abruptly in my view, told me there is a charge of £25 and I explained that there would be no need to fit the fusion bumper so no labour should be charged. Shannon persisted in saying that I would have to pay despite me pointing out that the item should be replaced free of charge as that was what I was told when I first purchased the bumper. I am now pursuing the matter via the head office and will be contacting the US operation who will doubtless be astounded by the appalling customer service.