The customer support has been very good, they have responded quickly when tested and on two false alarms. Which is the reason I cannot give it 5 stars, as much I'd like to; The devices are kind of complicated for old folks because of the choices of too many pendants. I got the extra fall detection pendant on top of the basic non charging one, as well as the speaker pendant. The one with fall detection pendant was triggered by accident, twice, and my mom couldn't hear the base station, nor did she have the speaker pendant with her. Now she's afraid to wear the fall detection pendant because she's worried she'll accidently set it off. My suggestion is that MobileHelp send two speakers, which is what essentially we now use the speaker pendant for at this point, she's never going to wear that because it's too bulky. What the company has to figure out is a one pendant system, rather than three, there's just too many variables when it comes to deciding on which pendant is best.