MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,104 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clear step-by-step setup instruction and user-friendly interface—even without technical knowledge. After linking everything works perfectly.”

MobileHelp 5 star review on 18th May 2026

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Posted 1 week ago

“Clear step-by-step setup instruction and user-friendly interface—even without technical knowledge. After linking everything works perfectly.”

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Posted 1 week ago

“I have just purchased my package and Shaw from the customer service was great and really helpful.”

MobileHelp 5 star review on 3rd May 2026

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Posted 3 weeks ago

“The person I spoke to, Shaw, was well versed in the application and led me to the exact information that I was looking for. The customer service is excellent for this product.”

MobileHelp 5 star review on 17th April 2026

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Posted 1 month ago

“The person I spoke to, Shaw, was well versed in the application and led me to the exact information that I was looking for. The customer service is excellent for this product.”

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Posted 1 month ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications. Their team demonstrated professionalism, clear communication, and a strong commitment to resolving the matter quickly, which made the entire process smooth and stress-free.”

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Posted 1 month ago

“Mobilehelp is one terrible company. I paid for 2 day shipping of the first unit. Didin't arrive in 2 days. Didn't work when arrived. Was told a new unit was overnighted. Didn't arrive overnight. Fall detection on the 2nd unit didn't work. They are now overnighting a 3rd unit. An extra charge they said was "a mistake" was added to my credit card and still has not been refunded. So far I have spent days on the phone, around 10 calls, been on hold for 9-10 HOURS, with 2 junk units I now have to return. When you order, someone answers immediately. When you need tech support, it TAKES HOURS FOR SOMEONE TO ANSWER. My 90 year old mom is home from rehab and NOT PROTECTED. The message I hear on hold, on a loop, 10,000 times, says they are an "industry leader." What a joke. I hate this company. My mom lives alone and is currently at risk, because of this shoddy company and their trash products. A week of wasted time, 10 hours on hold, 2 units that belong in the trash, and a 90 year old woman with no protection. Some industry leader. This company SUCKS.”

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Posted 2 months ago

“I am extremely satistied with the service I received. Their team was attentive and very responsive from start to finish. I would not hesitate to recommend them to anyone in need of professional and dependable support.”

MobileHelp 5 star review on 14th February 2026

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Posted 3 months ago

“Joseph and Ruth wanted digital clarity. They booked this service together. Phone checks were done professionally. WhatsApp backup settings were reviewed. Facebook account protection was improved. The iPhone review was detailed. Everything was transparent. Joseph felt reassured afterward. Ruth appreciated the calm approach. It helped their relationship.”

MobileHelp 5 star review on 28th January 2026

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Posted 3 months ago

“They listened carefully and acted accordingly.”

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Posted 8 months ago

“They cared deeply about doing things right for me.”

MobileHelp 5 star review on 26th August 2025

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Posted 9 months ago

“Do NOT use this company. My mother-in-all fell and her device didn’t activate. Upon calling to report this, I was told that her account had been deactivated five months ago around the time we swapped out a piece of equipment because it wasn't working. I was told that the cancelation looks to have occured by someone in the warehouse. Three different agents couldn't figure out why this had happened despite the bill being paid in May and conducting two tests when we received the new neck device AND the week before, which had passed. I received multiple apologies but no explanation and no offer to retain us as customers. We lost confidence in this company so we made the decision to end the service. It's been nine days, multiple phone calls, over two hours on hold and still have not received a phone call from customer service which I was told was 'escalated.' Escalated to me means it was made a priority but the agent told me that when a call is 'escalated' it takes up to 72 hours for a response AND the clock starts ticking the day AFTER you request a call back. So as we sit, we still have the equipment, no answers and no refund. I only gave one star because it doesn't allow you to make zero stars. Little did we know, my mother-in-law has been unprotected since May without any written notice that her account was apparently cancelled in error. The agents are very nice but the fact that it's been nine days and not one peep from customer service, is unacceptable. DON'T TAKE THE CHANCE - your loved ones are worth more than this company's empty claims.”

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Posted 9 months ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

MobileHelp 5 star review on 22nd July 2025

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Posted 10 months ago

“My mom tried 2 different units and decided not to use the medical device. A shipping label was provided and we mailed the units back 3 months ago. We have proof they were mailed, as the medical alert was going off as it moved through the mail system. I have spoken with 3 or 4 individuals who assure me this has been taken care of and yet I still have not received a refund from the bill 3 months ago, and got charged again this month, as they never closed the account. Very frustrating to deal with.”

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Posted 10 months ago

“THESE PEOPLE ARE IMPOSSIBLE TO REACH BY PHONE. CALLED 4 TIMES TODAY AND HELP FOR A TOTAL OF 1 I/2 HOURS. There was a problem with the document to sign, and you can't speak with anyone for assistance. Wondering if I should go with another provider! I wish there was a star with a -rating.”

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Posted 10 months ago

“So far not so good. Trying to reach these people is a joke. They've changed for services not yet rendered, and plan to charge again in September, so you don't get a full 3 months of service. Took 12 days receive the equipment which doesn't work and need to return and they are supposedly sending new equipment but have yet to email me any information. I've tried 3 times to call no one answers. So, by the time they supposedly fix the issues we'll be out 30 days of service. I'm not impressed. If and when they get they act together I'll note changes to this review”

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Posted 10 months ago

“Thought it was gone forever Hackingproteam brought it all back.”

MobileHelp 5 star review on 11th July 2025

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Posted 10 months ago

“It was once a good company , after merging with medical guardian , the equipment went down hill , there is practically no customer service , no way to have them call you back , and they do not answer their phones. My mom had the service for years , after her passing they will not communicate for a refund or even to return their equipment , not recommended”

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Posted 10 months ago

“Ordered a week ago has still not shipped. When I phoned I was informed that there are shipping delays from the warehouse it would be another 1-2 weeks. When I went through the process of ordering why not be upfront and tell me it won't be 5 days it will be maybe 21 or more. Why tell me that when you can take my money now and make excuses for a week or three.”

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Posted 10 months ago

“They have the worst customer service! I received a message about a low battery in my mother's fall detect pendant. Called on June 3rd and was told she would have a replacement by June 6th. Nothing was shipped. Called again on June 16th and was told it would be delivered on the 18th. NOTHING! Called on the 24th and was told the order is still being processed. Customer service hours are to be open on weekends, but when you call during their open hours a recording says they are closed. I do not recommend Mobile Help and will be finding her a new company soon.”

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Posted 10 months ago

MobileHelp is rated 4.6 based on 4,104 reviews