MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use this company. My mother-in-all fell and her device didn’t activate. Upon calling to report this, I was told that her account had been deactivated five months ago around the time we swapped out a piece of equipment because it wasn't working. I was told that the cancelation looks to have occured by someone in the warehouse. Three different agents couldn't figure out why this had happened despite the bill being paid in May and conducting two tests when we received the new neck device AND the week before, which had passed. I received multiple apologies but no explanation and no offer to retain us as customers. We lost confidence in this company so we made the decision to end the service. It's been nine days, multiple phone calls, over two hours on hold and still have not received a phone call from customer service which I was told was 'escalated.' Escalated to me means it was made a priority but the agent told me that when a call is 'escalated' it takes up to 72 hours for a response AND the clock starts ticking the day AFTER you request a call back. So as we sit, we still have the equipment, no answers and no refund. I only gave one star because it doesn't allow you to make zero stars. Little did we know, my mother-in-law has been unprotected since May without any written notice that her account was apparently cancelled in error. The agents are very nice but the fact that it's been nine days and not one peep from customer service, is unacceptable. DON'T TAKE THE CHANCE - your loved ones are worth more than this company's empty claims.”

Helpful Report

Posted 1 day ago

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

MobileHelp 5 star review on 22nd July 2025

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Posted 3 weeks ago

“My mom tried 2 different units and decided not to use the medical device. A shipping label was provided and we mailed the units back 3 months ago. We have proof they were mailed, as the medical alert was going off as it moved through the mail system. I have spoken with 3 or 4 individuals who assure me this has been taken care of and yet I still have not received a refund from the bill 3 months ago, and got charged again this month, as they never closed the account. Very frustrating to deal with.”

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Posted 1 month ago

“THESE PEOPLE ARE IMPOSSIBLE TO REACH BY PHONE. CALLED 4 TIMES TODAY AND HELP FOR A TOTAL OF 1 I/2 HOURS. There was a problem with the document to sign, and you can't speak with anyone for assistance. Wondering if I should go with another provider! I wish there was a star with a -rating.”

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Posted 1 month ago

“So far not so good. Trying to reach these people is a joke. They've changed for services not yet rendered, and plan to charge again in September, so you don't get a full 3 months of service. Took 12 days receive the equipment which doesn't work and need to return and they are supposedly sending new equipment but have yet to email me any information. I've tried 3 times to call no one answers. So, by the time they supposedly fix the issues we'll be out 30 days of service. I'm not impressed. If and when they get they act together I'll note changes to this review”

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Posted 1 month ago

“Thought it was gone forever Hackingproteam brought it all back.”

MobileHelp 5 star review on 11th July 2025

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Posted 1 month ago

“It was once a good company , after merging with medical guardian , the equipment went down hill , there is practically no customer service , no way to have them call you back , and they do not answer their phones. My mom had the service for years , after her passing they will not communicate for a refund or even to return their equipment , not recommended”

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Posted 1 month ago

“Ordered a week ago has still not shipped. When I phoned I was informed that there are shipping delays from the warehouse it would be another 1-2 weeks. When I went through the process of ordering why not be upfront and tell me it won't be 5 days it will be maybe 21 or more. Why tell me that when you can take my money now and make excuses for a week or three.”

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Posted 1 month ago

“They have the worst customer service! I received a message about a low battery in my mother's fall detect pendant. Called on June 3rd and was told she would have a replacement by June 6th. Nothing was shipped. Called again on June 16th and was told it would be delivered on the 18th. NOTHING! Called on the 24th and was told the order is still being processed. Customer service hours are to be open on weekends, but when you call during their open hours a recording says they are closed. I do not recommend Mobile Help and will be finding her a new company soon.”

Helpful Report

Posted 1 month ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

MobileHelp 1 star review on 2nd June 2025

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Posted 2 months ago

“Fact Finder is Here.”

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Posted 2 months ago

“Getting setup was fine, trying to get out of the membership was complicated. I wouldn’t recommend d.”

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Posted 5 months ago

“Always very pleasant and polite.”

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Posted 11 months ago

“It is nice to have help at the push of a button, unfortunately in my opinion it takes longer than I would have expected for a call center agent to respond. wristband is to sensitive [ I was undressing & it went off] I am pleasantly surprised at the range it has.”

Helpful Report

Posted 1 year ago

Hello, We received your review and we apologize for any delays you have experienced. We are happy to know that these were only false alarms. The response time can vary with the volume of alerts received at a given time, however it should not be a long wait. Our Technical Support team is always happy to review the equipment and test it with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve any issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Makes my life and husbands stress free and worry free knowing if I fall there is help. Thank you”

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Posted 1 year ago

“Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.”

Helpful Report

Posted 1 year ago

Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.

Posted 1 year ago

“The second one you sent me doesn't hold a charge of more than a day and a half just like the first one!”

Helpful Report

Posted 1 year ago

Hi Patricia, We received your review and we are sorry to hear about the trouble you have been experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“to early for a review”

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Posted 2 years ago

“The unit is too big. Im always setting it off.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“When I first got it I only had to charge every 3 or 4 days, now I have to charge it every day. Glad I only bought it for 3 months.”

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Posted 2 years ago

Hi Helen, We received your review and we apologize for the issues you are experiencing due to the battery life of the equipment. Battery life may vary depending on the usage. However, if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,093 reviews