MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,081 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,081 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always very pleasant and polite.”

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Posted 3 months ago

“It is nice to have help at the push of a button, unfortunately in my opinion it takes longer than I would have expected for a call center agent to respond. wristband is to sensitive [ I was undressing & it went off] I am pleasantly surprised at the range it has.”

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Posted 1 year ago

Hello, We received your review and we apologize for any delays you have experienced. We are happy to know that these were only false alarms. The response time can vary with the volume of alerts received at a given time, however it should not be a long wait. Our Technical Support team is always happy to review the equipment and test it with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve any issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“Makes my life and husbands stress free and worry free knowing if I fall there is help. Thank you”

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Posted 1 year ago

“Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.”

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Posted 1 year ago

Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.

Posted 1 year ago

“The second one you sent me doesn't hold a charge of more than a day and a half just like the first one!”

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Posted 1 year ago

Hi Patricia, We received your review and we are sorry to hear about the trouble you have been experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“to early for a review”

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Posted 1 year ago

“The unit is too big. Im always setting it off.”

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Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“When I first got it I only had to charge every 3 or 4 days, now I have to charge it every day. Glad I only bought it for 3 months.”

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Posted 1 year ago

Hi Helen, We received your review and we apologize for the issues you are experiencing due to the battery life of the equipment. Battery life may vary depending on the usage. However, if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“So far so good.”

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Posted 1 year ago

“Right on top of everything”

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Posted 1 year ago

“the entire process of enrolling and setting up was very easy and eveyone I came in contact with was very professional and knowledgeable.”

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Posted 1 year ago

“The gentleman that I spoke with on the phone and set up the service with was absolutely wonderful. He was so kind and helpful. I don't remember his name though, I am sorry.”

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Posted 1 year ago

“I've only had it for a short time so far so good.”

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Posted 1 year ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

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Posted 1 year ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Not. Saver my order”

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Posted 1 year ago

Hi Tyshawn, We received your review and apologize for the delay with your order. Our Customer Service team has attempted to contact you about the order. Please give us a call back at your earliest convenience. Your safety and satisfaction are important to us; we want you to be protected. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-800-1710

Posted 1 year ago

“Michael was very helpful in restoring my access to trips being logged by the Drivewise app. He stayed connected to my phone throughout a test drive to insure the app was logging the trip and that I could view the trip as it was logged.”

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Posted 1 year ago

“So far I have not had to use it but will be by the end of my 90 days .”

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Posted 1 year ago

“4 days trying to get phone fix. Not fix let.”

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Posted 1 year ago

Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!

Posted 1 year ago

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

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Posted 1 year ago

“She was very helpful and patient and completed the inquiry.”

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Posted 1 year ago

MobileHelp is rated 4.6 based on 4,081 reviews