MobileHelp Reviews

4.6 Rating 4,080 Reviews
89 %
of reviewers recommend MobileHelp
4.6
Based on 4,080 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read MobileHelp Reviews

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous
Anonymous  // 01/01/2019
It is nice to have help at the push of a button, unfortunately in my opinion it takes longer than I would have expected for a call center agent to respond. wristband is to sensitive [ I was undressing & it went off] I am pleasantly surprised at the range it has.
Helpful Report
Posted 4 months ago
Hello, We received your review and we apologize for any delays you have experienced. We are happy to know that these were only false alarms. The response time can vary with the volume of alerts received at a given time, however it should not be a long wait. Our Technical Support team is always happy to review the equipment and test it with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve any issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 4 months ago
Makes my life and husbands stress free and worry free knowing if I fall there is help. Thank you
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Posted 6 months ago
Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.
Helpful Report
Posted 6 months ago
Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.
Posted 6 months ago
The second one you sent me doesn't hold a charge of more than a day and a half just like the first one!
Helpful Report
Posted 6 months ago
Hi Patricia, We received your review and we are sorry to hear about the trouble you have been experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 6 months ago
to early for a review
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Posted 7 months ago
The unit is too big. Im always setting it off.
Helpful Report
Posted 7 months ago
Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 7 months ago
When I first got it I only had to charge every 3 or 4 days, now I have to charge it every day. Glad I only bought it for 3 months.
Helpful Report
Posted 7 months ago
Hi Helen, We received your review and we apologize for the issues you are experiencing due to the battery life of the equipment. Battery life may vary depending on the usage. However, if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.
Posted 7 months ago
So far so good.
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Posted 7 months ago
Right on top of everything
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Posted 7 months ago
the entire process of enrolling and setting up was very easy and eveyone I came in contact with was very professional and knowledgeable.
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Posted 7 months ago
The gentleman that I spoke with on the phone and set up the service with was absolutely wonderful. He was so kind and helpful. I don't remember his name though, I am sorry.
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Posted 7 months ago
I've only had it for a short time so far so good.
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Posted 7 months ago
My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.
Helpful Report
Posted 7 months ago
Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.
Posted 7 months ago
Not. Saver my order
Helpful Report
Posted 7 months ago
Hi Tyshawn, We received your review and apologize for the delay with your order. Our Customer Service team has attempted to contact you about the order. Please give us a call back at your earliest convenience. Your safety and satisfaction are important to us; we want you to be protected. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-800-1710
Posted 7 months ago
Michael was very helpful in restoring my access to trips being logged by the Drivewise app. He stayed connected to my phone throughout a test drive to insure the app was logging the trip and that I could view the trip as it was logged.
Helpful Report
Posted 7 months ago
So far I have not had to use it but will be by the end of my 90 days .
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Posted 7 months ago
4 days trying to get phone fix. Not fix let.
Helpful Report
Posted 7 months ago
Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!
Posted 7 months ago
I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch
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Posted 7 months ago
She was very helpful and patient and completed the inquiry.
Helpful Report
Posted 7 months ago
I am and was VERY pleased with the service I received from MobileHelp. I am wearing the alert 'necklas' around my neck as I write this and am feeling much more confident now that I know that I can get immediate care by just pushing a button! Recommend this to the highest degree, I am 82, a recent widow, and living alone. Just knowing that I could get immediate assistance is a huge relief.
Helpful Report
Posted 7 months ago
MobileHelp is rated 4.6 based on 4,080 reviews