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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good.”

Posted 8 months ago

“So far I have not had to use it but will be by the end of my 90 days .”

Posted 8 months ago

“I wish battery lasted longer, need to charge like every 12 hours, and wish watch had time on it so my grandfather would wear it because he is use to a watch”

Posted 8 months ago

“I received this request for a review at about the same time that I began using the device, way too early to have any opinions. Also, I received several similar requests way too early from The Best Company on your behalf. Then I received two recent requests from the Best Company including one today. However, the comment button is 'dead' on both of the recent ones. It appears that you have some problems. Now that I have been using the device and accessories for about two months and have had several conversations with Customer Support, I am pleased and quite satisfied.”

Posted 8 months ago

“I have not had to use my mobile help yet, but after a fall in May I decided to purchase my Mobile Help to help me be safe in case I should need assistance again.”

Posted 9 months ago

“The only problem that I have found is the device doesn't hold a charge as it should. It is put on the charger each night but s9metimes during the day it tells me the battery needs charging. Overall, this is working great for me”

Posted 9 months ago

“The device goes off several times a day when I haven't fallen. One time the device fell off my neck and hit the floor and it didn't go off, so I am concerned about how accurate it is.”

Posted 9 months ago

“I gave it 4 stars, for now, haven't had it long enough to see if the service gonna change. I will update it to 5 stars if the service stays the same. But so far so good customer service is helpful and very nice.”

Posted 9 months ago

“Very helpful staff with questions. Appreciate that it was easy to get in contact with a live person.”

Posted 9 months ago

“We are very new to the company and equipment so there is not a lot to say thus far. We have only tested the equipment, but the response was great! The set up was easy. The customer service on the front end(sales) was excellent! The representative was the most helpful and gracious than any of the other companies I contacted. The only negative is that we use the lanyard device and sometimes it gets behind my father’s neck where the button is on his back. Like when he lays down. He has difficulty pulling it back around because of his limitations using his arms.”

Posted 9 months ago

“Waiting for a person to get help is sometime to long.”

Posted 9 months ago

“At first I had trouble.with mobile help every time I sat down kohls went because ther were little instruction. Was at a lose. But now it works just fine”

Posted 9 months ago

“The"necklace" is too sensitive. Sends "fall" alarms too often. However, you do not send an ambulance too quickly. Overall, the MobileHelp is working for me most of the time.”

Posted 9 months ago

“Good service”

Posted 9 months ago

“The sales staff was very friendly- only negative is that service isn’t approved by my insurance (I guess they figure you only need the “I’ve fallen and I can’t get up” assistance when you get old enough for Medicare- sorry, that’s not the case.”

Posted 10 months ago

“It works, a great protection.”

Posted 10 months ago

“Had the device for almost a month. All seems good.”

Posted 10 months ago

“The only issue I have is that the battery only lasts for 4 hours.”

Posted 10 months ago

“I've only had the unit for a short while, but so far everything has been great.”

Posted 10 months ago

“DIFFICULT TO GET ORDER TO BE PLACED CORRECTLY. NO REAL DOCUMENTATION ON HOW EQUIPMENT IS TO FUNCTION. HAS TAKEN SEVERAL WEEKS TO GE T INFO ON HOW THE SYSTEM IS TO OPERATE. STILL HAVE UNANSWERED QUESTIONS AS, SHOULD MY NECKLACE HAVE GREEWN A YELLOW LIGHTS FLASHING?,”

Posted 10 months ago

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MobileHelp is rated 4.6 based on 4,080 reviews