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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not. Saver my order”

Posted 8 months ago

Hi Tyshawn, We received your review and apologize for the delay with your order. Our Customer Service team has attempted to contact you about the order. Please give us a call back at your earliest convenience. Your safety and satisfaction are important to us; we want you to be protected. What would be the best number for us to reach you on? You can also reach us directly by dialing 800-800-1710

Posted 8 months ago

“Did not have the equipment that they advertised. I specifically ordered your products because of that. To me that is false advertising!”

Posted 9 months ago

Hi Lois, We received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Technical Support team to discuss the equipment replacements we have available. Please let us know if you need any further assistance with your account. You can reach us directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 9 months ago

“I Mobile help system seemed to work, but we didn't have it long enough. When I tried to return the system, the first customer service person told me she would send a paid mailing slip. The next gal, after I received a conflicting email with the return directions, said no to a paid postage slip, because my mom had not died. I feel you should pay the return postage no matter happens to the person using your Mobile Help system. Thank you. 406 390 2763.”

Posted 9 months ago

Hi Conrad, We have received your review and we thank you for bringing this to our attention, as it is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you received anything less. Our records indicate that the equipment was received and the account is now closed. No further action is required and any refund due will be issued back to the original form of payment within 30 days from when the equipment is received. Please let us know if you have any additional questions. You can reach us directly by dialing 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 9 months ago

“I am very disappointed in the unit, being way to big to wear all the time. After receiving it, I took on a 4 hr trip with me and it constantly kept going off as an emergency, every time I hit a bump. It wad mind-boggling. AM not interested, pls refund all my money since not being able to use it.”

Posted 10 months ago

Hi Christine, We received your review and we apologize for the issues you have experienced due to the false alarms. We are glad to see that you were able to connect with our Technical Support team to discuss the other systems we offer, as well as assistance with your cancellation. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please do not hesitate to give us a call if you need any further assistance with the equipment return. You can reach us directly by dialing 877-827-6207 Option 1.

Posted 10 months ago

“Conflicting information passed along about the timing of the refund due us. Still no refund issued.”

Posted 10 months ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any incorrect information you may have received. Refunds can take up to 30 days to be processed from the date the account closes. Our records indicate the full refund for your account has now been issued. Please let us know if we can be of any further assistance. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service.

Posted 10 months ago

“I like the MobileHelp button, I wear it all the time, however, I have contacted your customer service department on two different occasions because apparently, the salesperson who took my order misspelled my last name, which is Kordas, not cordas! I continue to get mail with my name misspelled although I have brought this to the attention of two different customer service representatives and each time they have told me that they have put in the correct information with my last name spelled "Kordas." So I don't know who is goofing up. Is it your customer service personnel or is it the people responsible for making the change once customer service has indicated a change needs to be made to the spelling of my last name. I hope whoever is responsible for reading these reviews will see that the correction is made. Thank you Ronald Kordas”

Posted 10 months ago

Hi Ronald, We received your review and we apologize for any issues you have experienced at the time of the order. At MobileHelp, your safety is our number one priority, and we want you to be covered. We have reviewed the account and confirm that the requested changes have been made. Should you have any further issues, you can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 10 months ago

“Found it difficult to use..had bad experience the very first night”

Posted 10 months ago

Hi David, We received your review and we apologize for any difficulties you have experienced. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 10 months ago

“I obviously don't understand what I purchased. I fell yesterday with no assistance from MobileHelp.”

Posted 11 months ago

Hi Barbara, We received your review, and we are sorry to hear about this fall. We apologize for any issues you experienced with the equipment. We would like to have our Technical Support team give you a call to help resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call at your earliest convenience. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“These just do not work.”

Posted 11 months ago

Hi Mary, We received your review and we apologize for the issues you have experienced. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“I am not a mobile help customer.”

Posted 1 year ago

Hi Lisa, We received your review and our records indicate that you order was indeed cancelled. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help keep you or a loved one covered in the future. You can reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“I was supposed to receive an overnight unit today. It did not come. The one I received yesterday was wrong. Can’t tell how long it will take to get here or if it is damaged since it didn’t arrive as promised”

Posted 1 year ago

Hi Shirley, Thank you for contacting MobileHelp. We've received your message and we apologize for the shipping carrier's delay with your replacement equipment. Our records indicate that your package was indeed sent out with overnight shipping, however, it was only delivered on Monday due to a delay while in transit. Please contact our Technical Support team when you are ready to set up the equipment and a representative will be more than happy to help. You can reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 1 year ago

“Base unit did not work. Three days of calling tech support. They tried and said it was fine. However, needed 911 and it failed. Luckily I was there and called 911. Then, while assisting my mom waiting for an ambulance they called and wanted to make a report. I said I am helping my mom and she got mad and said she needed to make a report. Really. While my mom is dying?”

Posted 1 year ago

Hello, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your mother's recent emergency. We wish her a speedy recovery. At MobileHelp, your safety is our number one priority. Our Technical Support team would like to look into this incident for you, as it is not an experience we want any of our customers to have. What would be the best number for us to reach you on? You can also reach an agent directly by dialing 877-827-6207 Option 1. Representatives are available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST.

Posted 1 year ago

“MOST OF THE TIME WHEN I TEST ,i GET A FAILED ON AND SOMETIMES AFTER A FEW MIN. IT SAYS ALL IS OKAY AND OTHER TIMES STAYS AT FAILED NO NOTHING BACK. THIS "MOBILEHELP CONFUSES ME TO NO END. YES,AND I HAVE CALLED IN ON IT AND AM NOW ON MY 2ND MOBILEHELP AS THE 1ST MOBILEHELP WAS REPLACED AND RETURNED. POOR QUALITY IS ALL I CAN THINK IT CAN BE. HMMM???”

Posted 1 year ago

Hi William, We have received your review; we are happy to see that you have been staying safe and that this was resolved with a new device. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for best practices and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Much larger than expected. Activated by shower water. When I called about it, was advised I shouldn't wear in shower. Not made aware of additional charges. I returned within 30 days and did get full refund.”

Posted 1 year ago

Hello, We received your review and we apologize for any confusion or incorrect information you may have received. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our automatic fall detection is water resistant for the shower, and we do not have any hidden fees. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number, and we would be happy to give you a call. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“I had to wait way too long before someone answered my distress call”

Posted 1 year ago

Hi Michael, We received your review, and we are sorry to hear about this incident. We hope you were not injured, and we apologize for the longer than normal response time you experienced. We would like to have our Technical Support team give you a call to further review and assistance. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“My problem with T-MOBIL help it generally takes them(TM)1to 2 hours to solve a simple.”

Posted 1 year ago

Hi Leo, We received your review and we apologize for any inconvenience you have experienced, however it seems like this review is for the wrong company. This is MobileHelp, we provide personal emergency response systems and we pride ourselves in providing a great experience to all our customers; we want to make sure you receive nothing less. Please do not hesitate to contact us if you have any questions or concerns we can help resolve. You can reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“It's been very disappointing since buying a 1 year subscription with your business. The booklet is confusing in parts, I have called for technical help and left a message to receive a call back when it was 'my turn' never to hear back, received a call last night asking me to join and asking for help only to have the call drop, I expected more and wonder as I write this if I will be contacted at all about the content.”

Posted 1 year ago

Hi Erica, We received your review and we are sorry to hear that you have not received the requested callback. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The family got this for my mother in law. We have not had to use it yet, but it did set up easily. My frustration is trying to get into my account to add/change information. Tried to reset password, and no email reset was sent.”

Posted 1 year ago

Hello, We received your review and we apologize for any inconvenience you have experienced with accessing the online portal. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Our Technical Support team will be happy to assist with resolving this issue. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, and thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“First button malfunctioned. Hoping new one will work. Have to wait WAY too long to talk to a Tech person. They never did call back as I was told they would.. I had to call again in the a.m. Everyone I spoke to was very nice but button has to work to be trusted.”

Posted 1 year ago

Hi Sandy, We have received your review and we apologize for the inconvenience you have experienced with the equipment. We are glad to see that you have already spoken with our Technical Support team for assistance with obtaining a replacement. At MobileHelp, your safety is our number one priority, please do not hesitate to get back in touch with us if any further assistance is needed. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The actual intended service was good, it’s the 30 day trial part that got me that was frustrating.”

Posted 1 year ago

Hi Norma, We have received your review and we are happy to hear that you were satisfied with our coverage. We certainly apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the equipment was received and the account closed within our 30 day trial period. A full refund was issued back to your original form of payment. It may take a few days for this to reflect on your bank account, but please do not hesitate to contact us if you have any questions or concerns. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews