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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After just a few weeks the fun is not working and is being replaced. I am with out protection till the replacement comes tomorrow. You people were helpful but that doesn't help me being protected.”

Posted 1 year ago

Hi Kenneth, We have received your review and we apologize for any issues you have experienced with the equipment. However, we are glad to see that you have already spoken with our Technical Support team for an expedited replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“'the necklace unit is fairly bulky. I rarely wear it because it is easily discharged. It called the alert when I rolled over in bed twice, once in the shower and again when I put it down carefully. That is very annoying but certainly sensitive. I will probably return even though I have paid for 6 months.”

Posted 1 year ago

Hi Alycea, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I am not happy with the people who answered the phone. I person said that I would have the label for the package today and I called again today and they said it would take 24-48 hours to get the label.”

Posted 1 year ago

Hi Patty, Thank you for contacting MobileHelp and bringing this concern to our attention. We have resubmitted your request for a return label. We apologize if you have not yet received the return label via email from the shipping carrier. It can take 1-2 business days for you to receive it after the request is made, and please check your spam folders if you do not see it in your inbox. At MobileHelp we pride ourselves in providing a great experience to all of our customer and we want to make sure you receive nothing less. Please let us know if any further assistance is needed. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 1 year ago

“Too large! Very bulky, lumpy, looks like a pack of cigarettes if put under your shirt.”

Posted 1 year ago

Hi Pamela, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you received. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all our customers, and we want to make sure you receive nothing less. We do offer a variety of different systems, and we would be happy to help find one that will better suit your needs. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“I am not very happy with your device. Cons: 1. Short battery life. 2. Fall detection falsies constantly and the one time I did fall, and fell hard, it did not work. 3. Device is not comfortable to wear (heavy). Pro: I like the phone app”

Posted 1 year ago

Hi Richard, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I am having a hard time with your product I need help Alma brett”

Posted 1 year ago

Hi Alma, We received your review and we apologize for any difficulties you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve this issue? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“It seems it goes off with the slightest of touch but when my mom has fallen it doesn't go off and detect the fall.”

Posted 1 year ago

Hello, We received your review, and we are sorry to hear about this incident. At MobileHelp your safety is our number one priority and our Technical Support team is always happy to assist with any issues you may experience with the equipment. We would like to contact you to help resolve this issue. What would be the best number for us to reach you on? You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“I asked as power of attorney not to have anyone else notified except my Husband and I . They told me they took care of it. They did not, other person is still getting notified. Not happy”

Posted 1 year ago

Hello, We have received your review and we apologize for any inconvenience this has caused. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. What would be the best number for us to reach you on for further assistance with your account and resolving this issue. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“My mother did not make it home as planned from nursing home. I called within 30 days,they offered another 60 days. Dont accept extension, its there way to keep your money. Paid 6 months in advance, never opened product and returned in perfect condition. As a senior myself, i will not trust this company again. And will warn my friends as well.”

Posted 2 years ago

Hi Virginia, We received your review and we apologize if there were any issues with your cancellation refund. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“This does not meet the needs of someone with dementia that cannot remember to leave the device on their person. With that in mind how can it be expected to provide any sort of “net” for those patients (people) living at home with dementia but capable to an extent otherwise. I figured I would give this a try with the sales pitch” we see this all the time”…No you don’t see this all the time because it would not fit the needs of the person purchasing the product. Doesn’t do much good when the necklace is in my sister’s handbag when removed by my dad.. Short of implanting a device, I cannot see how this would work with those people that are forgetful from moment to moment as such.”

Posted 2 years ago

Hi Bridget, We received your review and we are sorry to hear that our systems did not fit your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and although we try to make our system as easy to use as possible, users with dementia can still experience some trouble using our equipment. Please let us know if there are any additional questions or concerns that we can help with. We are available at 877-827-6207 Option 1.

Posted 2 years ago

“I am NOT a member of MobileHelp. I liked everything about it except that I had 2 units and neither would hold a charge for more than 48 hrs. Too much of a hassle having to charge so often. I am now eith Life Alert and I don't like the fact that you have to carry a small black box with you every time you leave the house. The yearly price is overy twice as much as MH also. AND there's a $197 hook up fee. I think its a rip off, but I do know it is good.”

Posted 2 years ago

Hi Connie, We received your review and we apologize for the inconvenience you experienced due to the battery life of the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“it did not work”

Posted 2 years ago

Hi Peggy, We received your review and we are sorry to see that our cellular equipment did not work in your area due to a lack of AT&T cellular coverage. We do currently offer a landline based system for those that have a landline, and need in home coverage only. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help review our options with you. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. You can reach us by dialing 800-800-1710. We look forward to speaking with you.

Posted 2 years ago

“When I talked to the customer service person I told him I was only interested in the Panic Button device to wear when I hike. I did however also receive a Fall Alert which I did not request. So I returned the whole package.”

Posted 2 years ago

Hi Ilse, We received your review and we apologize for any confusion there may have been at the time of your order. The automatic fall detection can be added or removed at any time, however we do see that you have already returned all of the equipment for the account cancellation. Please feel free to contact us if there is anything we can do to help keep you or a loved one covered in the future. Our Customer Service team can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I am highly disappointed in thar you have to be in range of an at&t tower for this device to be functional. I frequently am in an area that has very weak signal if any. I wish this information had been clear to me. If it had I never would have embarked in this program”

Posted 2 years ago

Hi Ellis, We received your review and we apologize for any inconvenience this has caused. Our cellular systems do use the AT&T domestic cellular network to provide you with our coverage. We see that you were able to connect with our Customer Service team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact our Technical Support team if any further assistance is needed with the equipment. Our representatives can be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Excellent service”

Posted 2 years ago

Hi Donald, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“When I ordered this unit, I was ordering it for my Mother-in-law. We paid for the unit using a funds transfer from her checking account. I was told by the salesperson on the phone that the unit would arrive overnight once the transfer was completed. I drove from Indian to New York so I would be there to set the unit up. The fund showed withdrawn on Monday morning. On Wednesday I called Mobilehelp Customer Service to find out the status of my order and was informed that their company policy was the ship unit when the payments are made via funds transfer, the is a 10-day hold on shipments when this method of payment was used. It would have been nice to have been told that at the time of my order so my trip to New York was for not. I ended up paying someone in the area to set the unit up since I had to return to Indiana for work the following week. Also during the time, we were waiting for the unit to arrive, My mother-in-law received a call from customer service asking why her unit had not been activated and tghat she had received the unit. when she explained she had not received the unit, the person stated she had, getting my mother-in-law quite upset.”

Posted 2 years ago

Hello, We have received your review and we apologize for any miscommunication there may have been at the time of your order, as well as any inconvenience this has caused. Orders placed with credit or debit cards can ship the next business day, however, the 10 business day hold period is a processing time required when using a checking account. This should have been mentioned to you at the time of the order, as it does cause a delay with the shipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry that you received anything less. We would be more than happy to help locate your account and provide any further assistance needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Satisfied with everybody that I spoke to within your organization everyone was pleasant and helpful and they had absolutely no difficulty when I came to canceling my subscription with you people this is just not the product for me it is no reflection on you it is simply not the product for me so therefore I am canceling and returning your equipment however I will reiterate that everybody I dealt with was the most professional thank you very much”

Posted 2 years ago

Hi Mary, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Your Newer device/neck locket/ is Unreliable and comberson.”

Posted 2 years ago

Hi Claudette, We received your review and we apologize for any inconvenience you have experienced with the equipment. Upon reviewing our records, seems like you have not had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I am a very concerned customer with MobileHelp. I have had numerous problems with this company so far. I have tried to resolve with your customer service and I am currently waiting on a call from a supervisor. I have been waiting since Saturday. Also, the problem I am having is still a problem and I can't get resolved and this has been since Thursday, November 4. If you can in any way help I would appreciate it, otherwise I feel I will have to change companies. Thank You - Melanie Wilkins”

Posted 2 years ago

Hi Melanie, We received your review, and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with resolving these issues. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns. We would be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“This product is represented online as the #1 recommended service for medical alert. That was not our experience. Our son is 27 years old, has epilepsy, and lives in New York City. He is very tech savvy, but this was very cumbersome equipment with way too many parts. He has worn a GPS-activated medical alert button for six years with zero trouble until that company was sold. He used MobileHelp for just under one month but it was too much even for him. At the same time, our elderly neighbor also signed up for MobileHelp and was completely overwhelmed. At the time we signed up, the Micro "would not be an all-in-one device for several more weeks." When we cancelled our son'd device, suddenly the Micro was available if we wanted to try that. It seemed like we were being duped into something. I can't explain it, but we got a bad feeling. Our son's safety and his comfort in using such a service is priority one. We were really not happy with MobileHelp. That being said, we worked with a representative named Joe and he could not have been more attentive and helpful. Kudos to him for representing your company well. I'm sorry this didn't work out. Our son is now using a medical alert app for his Apple watch, which is much more fitting to his way of life.”

Posted 2 years ago

Hello, We received your review, and we are sorry to hear that the equipment did not suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to see that Joe was able to do that for you. As he mentioned, we do have an all-in-one neck pendant solution available, in case you would like to start coverage again in the future. Our Customer Service team is always happy to help with any questions or concerns you may have about your account. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews