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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is nice to have help at the push of a button, unfortunately in my opinion it takes longer than I would have expected for a call center agent to respond. wristband is to sensitive [ I was undressing & it went off] I am pleasantly surprised at the range it has.”

Posted 6 months ago

Hello, We received your review and we apologize for any delays you have experienced. We are happy to know that these were only false alarms. The response time can vary with the volume of alerts received at a given time, however it should not be a long wait. Our Technical Support team is always happy to review the equipment and test it with you to make sure everything is working properly. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on to resolve any issues? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 6 months ago

“The second one you sent me doesn't hold a charge of more than a day and a half just like the first one!”

Posted 8 months ago

Hi Patricia, We received your review and we are sorry to hear about the trouble you have been experiencing with the battery life. Our Technical Support team will be happy to help resolve this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 7 months ago

“When I first got it I only had to charge every 3 or 4 days, now I have to charge it every day. Glad I only bought it for 3 months.”

Posted 8 months ago

Hi Helen, We received your review and we apologize for the issues you are experiencing due to the battery life of the equipment. Battery life may vary depending on the usage. However, if you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 8 months ago

“I can't give a review after having the equipment for just a month. Ask me again in 6 months or so.”

Posted 8 months ago

Hi Thomas, Thank you for your review. We appreciate your feedback and understand that you would like to revisit your review after a longer period of use. We value your opinion, and at MobileHelp, we pride ourselves in providing great peace of mind to our customers. Please do not hesitate to contact our Customer Service team if you need any assistance with your account. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“i WILL NOT WRITE A REVIEW AT THIS TIME, AS THERE HAS BEEN NO OPPORTUNITY TO USE THE SERVICE.”

Posted 9 months ago

Hi Elizabeth, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. We are glad to know that you have been staying safe and have not needed to use our system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“Very inconvenient that unit must be recharged daily. Would be helpful if unit had a belt clip attached”

Posted 10 months ago

Hi Victor, We received your review and we are sorry to hear that you are not completely satisfied with the battery life of the equipment you have received. If you have not yet had a chance to speak with our Technical Support team about this concern, we would be happy to contact you for assistance with finding a system that would better suit your lifestyle. We do offer different systems, and at MobileHelp we pride ourselves in providing a great experience to all our customers - we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 10 months ago

“I don’t like the necklace. It is too heavy. I wanted to buy a thinner one, but they wouldn’t sell me one. They said I would have to wipe out what I had and start all over again in a different plan. I don’t understand why you would have to do that.”

Posted 10 months ago

Hello, We received your review and we apologize for trouble you have experienced. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? We will be happy to assist you through the equipment changes. You can also reach us directly by dialing 877-827-6207 Option 1 to speak with our Technical Support. We look forward to speaking with you soon.

Posted 10 months ago

“I only had to use it once. I just think it's too expensive..”

Posted 11 months ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the pricing. If you have not yet had a chance to speak with our Customer Service team, a representative will be happy to help review the billing for your account and assist with any changes. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“It was basically the same as the one I have except black instead of white. And I didn't like the yearly charge.”

Posted 11 months ago

Hi Jeanne, We received your review and we are sorry to hear that you have cancelled your coverage with us. At MobileHelp, your safety is our number one priority, and we want you to be covered. We offer a variety of different systems and payment plans, and we would be happy to find the best fit for your budget. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 11 months ago

“It is hard to write a review as I am simply wearing the necklace and have not needed To press the button. I do feel good about having it in case it becomes needed. My internet is not faithful and I cannot tell when it is not on. I have been advised by family That I am not receiving calls. Techs are sent, but the problem remains. I may need to change providers.”

Posted 11 months ago

Hi Lota, We received your review and we apologize for any coverage issues you are experiencing. Our systems do not currently connect to your home internet. Instead, our coverage uses a cellular network. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be happy to help resolve any issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“I haven’t started using it as yet, I know I need to get started but have been sitting on it right now. I will let you know when I get started.”

Posted 11 months ago

Hi Donna, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We are happy to know that you have been staying save, and we want you to start benefiting from our coverage as soon as possible. Our Technical Support team is always happy to help set up the equipment and answer any questions. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“I am not happy with your systym, I was picking necklace and put in on my neck and it called for emergency”

Posted 11 months ago

Hi Eugene, We have received your review; we are happy to see that you have been staying safe and that this was only a false alarm. But we certainly apologize for any inconvenience the incident has caused you. We are also glad to see that you have already spoken with our Technical Support team for assistance getting a replacement. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“It would be helpful if your sales people informed customers that the system will it work with metal or composite roof”

Posted 11 months ago

Hi Mary, We have received your review and we apologize if the proper expectation regarding the cellular coverage was not set at the time of the order. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“I am not happy with the lanyard. It has gone off twice without my touching it as far as I know and also did not fall. The second time was just as church was going to start. It was very embarrassing to have to announce to the congregation that the first responders might be coming since I couldn't get it to disconnect. Finally, I shut the whole thing off. Fortunately, the first responders didn't come.”

Posted 11 months ago

Hello, We received your review and we apologize for the issues you have experienced due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 11 months ago

“We have not gotten to use the service”

Posted 1 year ago

Hi Lance, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. And we are happy to know that you have been staying safe. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“The alarm went off one day when we just went over a pothole”

Posted 1 year ago

Hi Vickie, We received your review and we apologize for the issues you have experienced with the false alarms. Movement that is similar to the one caused by a fall, may trigger a false alarm. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to review the equipment with you and explain how to cancel a false alarm. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“MobilrHelp agent represented that battery charge would last for about a week. In fact, it lasts less than 48 hours. LifeAlert warned me of this. They were telling the truth. All the time the device is on the charger, it is not protecting me. The device goes off when I am in the shower. I no longer wear it in the shower.”

Posted 1 year ago

Hi Donald, We received your review and we are sorry to hear that you are not satisfied with your current system's battery life. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. Battery life can vary with usage and we would be more than happy to review the equipment with you and provide any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“it is just o k”

Posted 1 year ago

Hello, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you have experienced nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“So far it seems to work. Haven’t had any major issues or emergencies to give an accurate review of service”

Posted 1 year ago

Hi Shawana, We have received your review; we are happy to see that you have been staying safe with no major emergencies. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you experience nothing less. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Goes off ALL of the time. Cant talk back into and 911 got called. Apparatus is too big.”

Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews