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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.”

Posted 7 months ago

Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.

Posted 7 months ago

“The unit is too big. Im always setting it off.”

Posted 8 months ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 8 months ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

Posted 8 months ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“4 days trying to get phone fix. Not fix let.”

Posted 8 months ago

Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!

Posted 8 months ago

“Never really thought the company cared just trying to make a sale. Also they told me I can cancel anytime but never told me it will take 30 days to get my money back.”

Posted 8 months ago

Hi Virginia, We received your review and we apologize for any issues you have experienced. At MobileHelp, your safety is our number one priority. We do ask to allow up to 30 days for any refunds to be processed, however our records indicate that your refund has already been issued. It can take 2-3 business days to reflect on your account depending on the bank. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 8 months ago

“I'm not pleased at all”

Posted 8 months ago

Hi Kathleen, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment and services. We value your feedback and we are glad to see that you were able to connect with our Technical Support team today for equipment replacement that will better suite your needs. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 8 months ago

“Unable to give a higher score due to the fact it's gone off about 10 times since I've starting using this device. When I've needed it, it's getting charged.”

Posted 9 months ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and charging. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We may have systems that better suite your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 9 months ago

“You put me on hold with muzak when I fell, I called the ambulance on my own since you did not send anyone You sent someone to my home over one hour after i fell outside,they did not have the code to my lockbox(which you have) and would have broken down my door if my neighbor had not interceded. You had my home phone number down as my cell phone number. You kept calling me on my home phone after I was already in the ER and after my emergency contact told you I was in the ER already. I have asked for a full refund and I will report to the proper authorites if I do not receive it.”

Posted 9 months ago

Hi Barbara, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your recent fall. We wish you a speedy recovery. Our records indicate that you were able to reach our Technical Support team regarding this incident. We are glad to see that the issue has been resolved and a full refund has been issued. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. You can reach us directly at 800-800-1710.

Posted 9 months ago

“This was a very poor unit. We spent much time with messages the monitor was too far from unit when they were 1’ apart. Also being woke up at nite with beeper to tell us that sensor on chest was not on tight, when it was. Disappointed with performance”

Posted 9 months ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 9 months ago

“Returned immediately, yet I'm told I have to wait 30 days for a refund. Customer service not friendly”

Posted 10 months ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refunds can take up to 30 days to be processed from the receipt date of the equipment. Our records indicate that an early refund has been issued. Please do not hesitate to contact us if any further assistance is needed with your account. And in the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us at 877-827-6207 Option 3 for Customer Service.

Posted 10 months ago

“Never received equipment. Been 7 days. Called your customer service. No response”

Posted 10 months ago

Hi Nancy, We received your review and our records indicate that your account was cancelled due to the equipment return. A full refund has been issued. Please let use know if we can be of any further assistance, or if there is anything we can do to help keep you covered in the future. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710 for help placing a new order.

Posted 10 months ago

“First time my dad needed help.the ambulance showed up 2hrs later.Thank god it was only a panic attack not a heart attack.”

Posted 10 months ago

Hi Wanda, We received your review, and we are sorry to hear about this incident. We are glad to hear that this was not a major emergency, and we apologize for any delays you experienced. We would like to have our Technical Support team give you a call to further review and resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 10 months ago

“I hate it. It’s always saying fall detected and all I do sometimes is bend over to pick up something. It’s gone off 4 times and I’ve barely used it a month. And I can never shut the alert off no matter how many times I push the button. I wear it to give my son peace of mind but I hate hate hate it.”

Posted 10 months ago

Hi Marcia, We received your review and we are sorry to hear that you are having some trouble with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be more than happy to review the equipment with you and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 10 months ago

“The fall alert went off a lot, even when I was sitting down, the last time I couldn't cancel the alarm and I was in public at a baseball game. Returned it the next day.”

Posted 10 months ago

Hi Diana, We received your review and we apologize for the trouble you experienced with the false alarms. At MobileHelp, your safety is our number one priority, and we want you to be covered. We would be happy to welcome you back into our MobileHelp family, and help find a system that better fits your needs. Our Technical Support team will be available to help with any equipment issues experience. You can reach us by dialing 800-800-1710.

Posted 10 months ago

“It's now the 17th of the month and I still DO NOT HAVE A WORKING SYSTEM”

Posted 11 months ago

Hi Susan, We received your review and we apologize for any shipping delays. Our records indicate that the package was delivered the day after leaving us your review. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if you need any further assistance with the equipment or your account, and our Technical Support team will be happy to give you a call. You can also reach us directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“The IT person was very condescending. I was appalled. He spoke to me as if I was an idiot. I am far from it. Please consider offering customer service training to the IT staff. Very different experience with him compared to the salesperson I purchased the unit through.”

Posted 11 months ago

Hi Carol, We have received your review and we are sorry to hear about this incident. This is not an experience we want any of our customer to have. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We will look into this incident to ensure that it does not happen again. Please let us know if you need any further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1.

Posted 11 months ago

“This might work in some areas, but not in mine. My phone almost never picked up a tower that was working and when I called customer service they insisted the problem was that my phone was locked. It was not. I went through 3 different phones at considerable expense and was without service for months. When I finally got a Verizon sim card, my phone "magically" worked just fine. MobileHelp tried to get me to accept the phone working on my wifi network, but that is NOT what I paid for, and the phone would then not work outside of my house. They were always polite, but never admitted the problem was with their service. They also wouldn't refund the 3 months I was paying for service and getting nothing (except grief).”

Posted 11 months ago

Hello, We received your review and we apologize for any inconvenience you have experienced however it seems like you are referring to a different company, as we do not offer cellular coverage for cell phones. At MobileHelp we provide personal emergency response coverage and we pride ourselves in providing a great experience and peace of mind to our customers We want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“Everyone I have talked to has a different story???”

Posted 11 months ago

Hello, We have received your review and we apologize for any issues you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to further assist. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“It did not work for me. The alarm for falling went off 12 times in one month when I never fell. I returned the equipment.”

Posted 11 months ago

Hi Carol, We have received your review and we apologize for any inconvenience you experienced with the false alarms. At MobileHelp, your safety is our number one priority. Our Technical Support team is always happy to help review the equipment for any replacements needed. The automatic fall detection feature can also be removed from the help button if it is not compatible with the user's activity. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

Hi Carol, We received your review and we apologize for the issues you have experienced due to the false alarms. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and our Technical Support team is always available for any assistance needed with equipment issues. We would be more than happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you protected in the future. You can reach us directly by dialing 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 11 months ago

“What in the world is MobileHelp??? I wrote them an email and it came back saying it does not exist. How can you review something that does not exist??????”

Posted 1 year ago

Hi Lonie and Sally, We received your review and we're sorry to hear that your email was undeliverable. Our email address is cs@mobilehelp.com. We provide the equipment and coverage for your personal emergency response system. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

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MobileHelp is rated 4.6 based on 4,080 reviews