MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“THESE PEOPLE ARE IMPOSSIBLE TO REACH BY PHONE. CALLED 4 TIMES TODAY AND HELP FOR A TOTAL OF 1 I/2 HOURS. There was a problem with the document to sign, and you can't speak with anyone for assistance. Wondering if I should go with another provider! I wish there was a star with a -rating.”

Helpful Report

Posted 3 days ago

“So far not so good. Trying to reach these people is a joke. They've changed for services not yet rendered, and plan to charge again in September, so you don't get a full 3 months of service. Took 12 days receive the equipment which doesn't work and need to return and they are supposedly sending new equipment but have yet to email me any information. I've tried 3 times to call no one answers. So, by the time they supposedly fix the issues we'll be out 30 days of service. I'm not impressed. If and when they get they act together I'll note changes to this review”

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Posted 3 days ago

“It was once a good company , after merging with medical guardian , the equipment went down hill , there is practically no customer service , no way to have them call you back , and they do not answer their phones. My mom had the service for years , after her passing they will not communicate for a refund or even to return their equipment , not recommended”

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Posted 5 days ago

“Ordered a week ago has still not shipped. When I phoned I was informed that there are shipping delays from the warehouse it would be another 1-2 weeks. When I went through the process of ordering why not be upfront and tell me it won't be 5 days it will be maybe 21 or more. Why tell me that when you can take my money now and make excuses for a week or three.”

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Posted 2 weeks ago

“They have the worst customer service! I received a message about a low battery in my mother's fall detect pendant. Called on June 3rd and was told she would have a replacement by June 6th. Nothing was shipped. Called again on June 16th and was told it would be delivered on the 18th. NOTHING! Called on the 24th and was told the order is still being processed. Customer service hours are to be open on weekends, but when you call during their open hours a recording says they are closed. I do not recommend Mobile Help and will be finding her a new company soon.”

Helpful Report

Posted 2 weeks ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

MobileHelp 1 star review on 2nd June 2025

Helpful Report

Posted 1 month ago

“Well, I decided to cancel and have been waiting weeks for a refund. They told me my credit card wouldn't accept the credit, ridiculous, and they sent me a check. I still have not received it after more than 2 weeks.”

Helpful Report

Posted 1 year ago

Hi Randi, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refund checks can take 7-10 business days to arrive in the mail. If you do not receive it in time, please contact our Accounting team directly and a representative will be happy to assist. If there is anything we can do to help keep you or a loved one safe in the future, we would be more than happy to welcome you back into our MobileHelp family. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 6PM EST.

Posted 1 year ago

“The unit is too big. Im always setting it off.”

Helpful Report

Posted 1 year ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and size of your current unit. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 1 year ago

“My Mom pressed the alert button, the EMS collected her & they alerted me, so I called to enquire about the location of my mother and Mobile Help refused to give me ANY information about my possibly dying Mom; including her whereabouts. BUYER BEWARE.”

Helpful Report

Posted 1 year ago

Hi Nelda, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We're sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. We would be happy to discuss alternative systems that may better suit your needs. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“4 days trying to get phone fix. Not fix let.”

Helpful Report

Posted 1 year ago

Hi Peggy, Thank you for your review. MobileHelp provides the equipment and coverage for your personal emergency response system. However, we noticed that your review mentions a phone instead. If this review was intended for your MobileHelp equipment, please do not hesitate to contact our Technical Support team directly by dialing 877-827-6207 Option 1. Representatives are always happy to help and available Monday - Friday from 8AM to 8PM and Saturday - Sunday from 9AM to 6PM EST. Thank you for being a valued part of our MobileHelp family!

Posted 1 year ago

“Never really thought the company cared just trying to make a sale. Also they told me I can cancel anytime but never told me it will take 30 days to get my money back.”

Helpful Report

Posted 1 year ago

Hi Virginia, We received your review and we apologize for any issues you have experienced. At MobileHelp, your safety is our number one priority. We do ask to allow up to 30 days for any refunds to be processed, however our records indicate that your refund has already been issued. It can take 2-3 business days to reflect on your account depending on the bank. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 1 year ago

“I'm not pleased at all”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thank you for taking the time to contact us regarding this concern. We are constantly looking for ways to provide our customers with the best possible experience and peace of mind while using our equipment and services. We value your feedback and we are glad to see that you were able to connect with our Technical Support team today for equipment replacement that will better suite your needs. Please do not hesitate to get back in touch with us if you have any additional questions or concerns. You can reach our Technical Support team directly at 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 1 year ago

“Unable to give a higher score due to the fact it's gone off about 10 times since I've starting using this device. When I've needed it, it's getting charged.”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms and charging. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. We may have systems that better suite your lifestyle. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“You put me on hold with muzak when I fell, I called the ambulance on my own since you did not send anyone You sent someone to my home over one hour after i fell outside,they did not have the code to my lockbox(which you have) and would have broken down my door if my neighbor had not interceded. You had my home phone number down as my cell phone number. You kept calling me on my home phone after I was already in the ER and after my emergency contact told you I was in the ER already. I have asked for a full refund and I will report to the proper authorites if I do not receive it.”

Helpful Report

Posted 2 years ago

Hi Barbara, Thank you for contacting MobileHelp. We've received your message and we are so sorry to hear about your recent fall. We wish you a speedy recovery. Our records indicate that you were able to reach our Technical Support team regarding this incident. We are glad to see that the issue has been resolved and a full refund has been issued. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. You can reach us directly at 800-800-1710.

Posted 2 years ago

“This was a very poor unit. We spent much time with messages the monitor was too far from unit when they were 1’ apart. Also being woke up at nite with beeper to tell us that sensor on chest was not on tight, when it was. Disappointed with performance”

Helpful Report

Posted 2 years ago

Hello, We received your review and we are sorry to hear that you are not completely satisfied with the equipment you have received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. A representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Returned immediately, yet I'm told I have to wait 30 days for a refund. Customer service not friendly”

Helpful Report

Posted 2 years ago

Hello, Thank you for contacting MobileHelp and bringing this concern to our attention. We apologize for any inconvenience this has caused. Refunds can take up to 30 days to be processed from the receipt date of the equipment. Our records indicate that an early refund has been issued. Please do not hesitate to contact us if any further assistance is needed with your account. And in the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. You can reach us at 877-827-6207 Option 3 for Customer Service.

Posted 2 years ago

“Never received equipment. Been 7 days. Called your customer service. No response”

Helpful Report

Posted 2 years ago

Hi Nancy, We received your review and our records indicate that your account was cancelled due to the equipment return. A full refund has been issued. Please let use know if we can be of any further assistance, or if there is anything we can do to help keep you covered in the future. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. We would be more than happy to welcome you back into our MobileHelp family. You can reach us directly by dialing 800-800-1710 for help placing a new order.

Posted 2 years ago

“First time my dad needed help.the ambulance showed up 2hrs later.Thank god it was only a panic attack not a heart attack.”

Helpful Report

Posted 2 years ago

Hi Wanda, We received your review, and we are sorry to hear about this incident. We are glad to hear that this was not a major emergency, and we apologize for any delays you experienced. We would like to have our Technical Support team give you a call to further review and resolve any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I hate it. It’s always saying fall detected and all I do sometimes is bend over to pick up something. It’s gone off 4 times and I’ve barely used it a month. And I can never shut the alert off no matter how many times I push the button. I wear it to give my son peace of mind but I hate hate hate it.”

Helpful Report

Posted 2 years ago

Hi Marcia, We received your review and we are sorry to hear that you are having some trouble with the automatic fall detection. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would be more than happy to review the equipment with you and provide you with any replacements needed. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“The fall alert went off a lot, even when I was sitting down, the last time I couldn't cancel the alarm and I was in public at a baseball game. Returned it the next day.”

Helpful Report

Posted 2 years ago

Hi Diana, We received your review and we apologize for the trouble you experienced with the false alarms. At MobileHelp, your safety is our number one priority, and we want you to be covered. We would be happy to welcome you back into our MobileHelp family, and help find a system that better fits your needs. Our Technical Support team will be available to help with any equipment issues experience. You can reach us by dialing 800-800-1710.

Posted 2 years ago

MobileHelp is rated 4.6 based on 4,091 reviews