MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The MobileHelp device you sent to me does not work with my cell service. I sent it back to you for a refund. Lee Boettcher”

Helpful Report

Posted 2 years ago

Hi Lee, We have received your review and we apologize for the issues you experienced with the cellular coverage in your area. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 877-827-6207. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I ordered a product for my elderly father. We received the product but circumstances changed and my father went into a hospice facility. I returned the product and it was received on Oct. 11th. It is Nov. 8th and I still have no refund. I have reached out to customer care several times. The first time I was told it would take 30 days. After waiting 2 weeks I called again and was told that they attempted to expedite refund back to the card but it was not being accepted. My bank indicated no issues on their end. On the 3rd call, I was advised that a check was sent. Unfortunately, since no one communicated this to me before doing it, the check was now headed to the wrong address as I had moved during all this. Today I spoke with customer care and they said they would stop payment on the first check and send another to the correct address. They also said it would take 7 to 14 business days to be received. I advised that this was unacceptable and they needed to expedite the check to ensure the refund is completed within their 30 day policy. Customer care and a supervisor said they could not do that. I still have no refund. Do not order from this company. They may have a great product but their customer care is awful.”

Helpful Report

Posted 2 years ago

Hi William, We received your review and we apologize for any inconvenience you have experienced cancellation process. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to speak with one of our representatives for help resolving this issue. Our records show that the check was mailed on 11/15/2022 with expedited overnight delivery. Our Customer Service team left you a voicemail message with the tracking information. Please let us know if any further assistance is needed and we will be more than happy to help. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The necklace piece is set off a few times a month just from movement. Ve”

Helpful Report

Posted 2 years ago

Hello, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Haven't you figured out yet that I returned the unit?!!”

Helpful Report

Posted 2 years ago

Hello, We received your review and we are sorry to hear that our system did not fit your needs, but please let us know if there is anything we could have done differently to earn a higher score. If you have not yet received the automated call informing you of the equipment receipt, please to not hesitate to contact our Customer Service team for further assistance with the cancellation. We would also be happy to discuss alternative systems that may better suit your needs. Our Customer Service team is always happy to help, and can be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The system was useless and a waste of time and money. It detected a fall but no one could tell us why. My grandmother (who it was for) couldn't hear the operator, there was even one time during testing that I had to hold it to my ear while having everyone in the room be quiet. There is no volume option on the device to turn it up. This is a device for old people, who are often hard of hearing. If you can't hear it, you can't use it. It took several minutes for an operator to pick up EVERY TIME.”

Helpful Report

Posted 2 years ago

Hi Stephanie, We have received your review and we apologize for any inconvenience you have experienced with the coverage. Our Technical Support team is always happy to help resolve any issues you experience with the equipment. In the future, if there is anything we can do to help keep you or a loved one safe, we would be more than happy to welcome you back into our MobileHelp family. Please let us know if we can be of any further assistance. You can reach us by dialing 877-827-6207 Option 3 for Customer Service. Representatives are available Monday - Friday from 8AM to 8PM and Saturday from 9AM to 6PM EST.

Posted 2 years ago

“If i had my way i send this back, it goes off when you least expect it to.”

Helpful Report

Posted 2 years ago

Hi Laurie, We received your review and we apologize for the issues you are experiencing due to the false alarms. Our Technical Support team will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I ordered and wore the Help appliance. Too bulky and sensitive. Called company and no problenm sending back Refund due as within 30 days. Sounded so accommodating and helpful. I sent back with info sent me. Had to pay as instructions directed to ups too difficult for me to reach. Then I get different mailing labels, and again more. I cannot find a refund on my charge card. I hope your business is not a scam to take advantage of the elderly. I cannot get a different help service until I get a refund You should give instructions to followed in your first letter. I feel frightened that you are just another company taking advantage of the elderly and isolated. If I am mistaken please let me know when refund will be given.”

Helpful Report

Posted 2 years ago

Hi Ann, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. Our records indicate that the full refund was issued back to your original form of payment on 10/7/2022. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. Please let us know if you have any questions regarding this refund and we will be more than happy to assist. You can reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I would not recommend this product.”

Helpful Report

Posted 2 years ago

Hi Rhonda, We have received your review and we apologize for any issues you have experienced with our coverage. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers and we would be more than happy to have one of our representatives give you a call to help resolve any issues you are experiencing. What would be the best number for us to reach you on? Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“I don’t want To Keep this product. Please send me instructions to return it”

Helpful Report

Posted 2 years ago

Hi Susan, We received your review and as a valued part of our MobileHelp family we are sorry to see you go. Our Customer Service team would be more than happy to provide you with the cancellation instructions for your account. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“I do not like that my son was contacted just because my battery was (so called low). Also because my battery was low after less than 2 days, was that the manual says 4 days.”

Helpful Report

Posted 2 years ago

Hi Rick, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our Technical Support team is always happy to help with updating the notification settings for low battery, as well as provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. Please let us know if there is anything we can do to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“We had a disastrous experience with Mobile Help in VT on October 1st. My name is Dr Hoffer...the patient is Axel Hoffer. How do I reach a supervisor to issue a complaint? Please advise, Thank you. Dr Anita P Hoffer aphoffer@gmail,com”

Helpful Report

Posted 2 years ago

Hi Axel, We received your review and we apologize for any issues you have experienced. Our Technical Support team will be happy to look into this incident with you and resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to all of our customers, and we want to make sure you receive nothing less. One of our representatives will be contacting you for further assistance with the account. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“System fails to connect to the tower in our area. For us, this is a common problem ie we live in the mountains that often block signals with our C-phone, Smart Phone etc. Common to experience dropped calls due to weak signals.”

Helpful Report

Posted 2 years ago

Hello, We have received your review and we are sorry to hear that the cellular coverage in your area was not sufficient for coverage with our cellular systems. At MobileHelp, your safety is our number one priority, and we do offer a landline based system for home coverage where a landline phone connection is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 2 years ago

“Horrible! Took 3 times to ship the correct product we asked for!! Don’t go with them! And than it takes 30 days until you get your refund! We even had to pay for shipping for mobile help mistake!, they did send us return label for first mistake, but rest of mistakes nope we had to pay to ship it back!”

Helpful Report

Posted 2 years ago

Hi Joan, We have received your review and we apologize for the inconvenience you have experienced. This is not an experience we want any of our customer to have. At MobileHelp, your safety is our number one priority, and we want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 877-827-6207. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“i have been trying to call to set-up and always put on hold. i want to cancel my service and need you to send me a return postage mail slip so i can send back all this stuff. my husband went to the verizon store, bought me an iwatch, and got it set-up with all the things that your company provides.”

Helpful Report

Posted 2 years ago

Hi Lawrence and Zena, We received your review and we apologize for the issues you have experienced with the longer than normal hold time. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help set up the equipment or provide cancellation instructions for the return if you would like to proceed with the cancellation. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“you owe me a refund”

Helpful Report

Posted 2 years ago

Hi Joanne, We received your review and we apologize for any issues you have experienced with the refund process. The date the equipment is returned and received at our warehouse would mark the cancellation date for your account, and any refund due is issued within 30 days from the cancellation date. We are glad to see that you were able to connect with our Customer Service team for assistance with an expedited refund in this case. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please let us know if we can be of any further assistance, or if there is anything we can do to help keep you or a loved one safe in the future. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“The reps were so nice when I was purchasing the plan. I also paid upfront. After multiple false fall alerts and the large size of the unit I decided to return it. No more nice reps. They also told me it would take up to 30 days for a refund so I notified my credit card company. I paid for my own Fedex return to be sure it got them them in the return window. I would not recommend this company (I'm also sure this won't be posted)”

Helpful Report

Posted 2 years ago

Hi Deborah, We have received your review and we apologize for any inconvenience you have experienced during the cancellation process. It can take up to 30 days for refunds to be processed, and our records indicate that the refund for your account has been issued. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to give you a call back if any further assistance is needed with your account. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“couldn't connect for service. Tech helpful, but didn't feel I had the help I would need.”

Helpful Report

Posted 2 years ago

Hi Barbara, We have received your review and we are sorry to see that your area is not currently covered by the cellular network used with our mobile systems. However, we are glad to see that you were able to speak with our Technical Support team about the other system options we have available. Please let us know if you have any additional questions or if there is anything we can do to help keep you covered in the future. You can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Very unhappy with charge times. Sometimes 7 hours Sometimes 11. Today had to be on charger over 8 hrs before it showed charge.”

Helpful Report

Posted 3 years ago

Hi Carol, We received your review and we apologize for any inconvenience you have experienced with the battery life. If you have not yet had a chance to speak with our Technical Support team about these concerns, a representative will be more than happy to help review the equipment, as well as provide any replacements needed. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Very disappointed - I purchased your product for a friend - before I received the unit she went downhill and needed full-time care so I returned the product. I have proof of the return and my Credit Card was not credited for over 3 weeks. I had to get my Credit Card company to file a dispute.”

Helpful Report

Posted 3 years ago

Hi Jennifer, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. We recommend contacting our Customer Service team before returning any equipment to ensure that you receive the proper instructions for completing the cancellation and receiving any refunds due promptly. Our records indicate that your account is now canceled with no further action required, but one of our representatives will be more than happy to further assist with any unresolved issues. Please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. Representatives are available at 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“I am not a member of the mobile help family. Pkg was refused several months ago.”

Helpful Report

Posted 3 years ago

Hi Sarah, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you may have experienced. Our records show that your account has been canceled, and no further action is required. Please do not hesitate to contact our Customer Service team with any additional questions or concerns you may have. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to keep you or a loved one safe in the future.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews