I ordered and wore the Help appliance. Too bulky and sensitive. Called company and no problenm sending back Refund due as within 30 days. Sounded so accommodating and helpful. I sent back with info sent me. Had to pay as instructions directed to ups too difficult for me to reach. Then I get different mailing labels, and again more. I cannot find a refund on my charge card. I hope your business is not a scam to take advantage of the elderly. I cannot get a different help service until I get a refund You should give instructions to followed in your first letter. I feel frightened that you are just another company taking advantage of the elderly and isolated. If I am mistaken please let me know when refund will be given.