MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,091 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried this out and it was too sensitive for me and kept going off. I was told I could get rid of the "fall" part of it and did until I realized that was what I wanted it for. So I returned it WELL BEFORE THE 30 days was up. That was weeks ago and I know it was received and why am I not getting my refund? I will have to dispute the charge on my Amex.”

Helpful Report

Posted 3 years ago

Hi Judith, Thank you for contacting MobileHelp. We sincerely apologize for any inconvenience you have experienced that has caused you to cancel your coverage with us. Our records indicate that your account has been canceled, and the full refund was issued. No further action is required. Please do not hesitate to contact our Customer Service team with any additional questions or concerns you may have. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3. And we would be happy to welcome you back into our MobileHelp family if there is anything we can do to keep you or a loved one safe in the future.

Posted 3 years ago

“No monitoring,false claims,ripoff,don't do it”

Helpful Report

Posted 3 years ago

Hi John, We received your review and we apologize for any inconvenience you have experienced with our coverage. At MobileHelp, your safety is our number one priority. What would be the best number for us to reach you on for further assistance with resolving any coverage issues you are experiencing? Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Please do not hesitate to contact us. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Didn’t work after 3 days. Too heavy and ugly.”

Helpful Report

Posted 3 years ago

Hi Tina, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one safe in the future. One of our representatives will also be more than happy to assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 3 years ago

“Mislead and cancelled!”

Helpful Report

Posted 3 years ago

Hi Linda, We have received your review; at MobileHelp, we pride ourselves in providing a great experience to all our customers, and we apologize if you have experienced anything less. Our records indicate that your account has been canceled, but please do not hesitate to contact us if there is anything we can do to help keep you or a loved one covered in the future. One of our representatives will be more than happy to further assist with any unresolved issues. Representatives are available at 877-827-6207 Option 3.

Posted 3 years ago

“TOLD THE SALES PERSON IT WOULD NOT WORK UNDER ATT SITES AND IT DID NOT WORK !! THE SALES GUY SAID IT WOULD WORK ANYWAY , IT DID NOT AND I HAD TO RETURN UNIT STILL DONT HAVE CREDIT !! IT TOOK A LONG TIME TO GET THE UNIT AND LONG TIME AND HASSEL TO GET THE RETURN CALL TAG AND STILL WAITING FOR THE CHARGES TO BE CREDITED BACK ???? C.E.HODDE IN TEXAS IN”

Helpful Report

Posted 3 years ago

Hi Clarence, We have received your review and we are sorry to hear that the system did not work in your area due to the lack of cellular coverage. Our records show that we have received the equipment, and the account is now closed. Your refund has been processed and may take a few days to reflect on your bank account. At MobileHelp, your safety is our number one priority, and we do offer a landline-based system for home coverage where a landline phone is available. We would be more than happy to welcome you back into our MobileHelp family if this is an option that will work for you. You can reach us directly by dialing 800-800-1710.

Posted 3 years ago

“I received a phone call telling me all about ur item for sale, I was told it cost me around 29.99 monthly I agree to that and receive the box containing ur product. Before I even got it activated, ur company charged my debit card with a seventy some dollar cost for the product. That was not told to me when I received the call and agreed to buy ur product. I have requested a return label and have sent it back to u, and am suppose to be refunded the seventy some dollars back into my account. I have called Better Business B, about ur company. I would never recommend ur product to anyone. PLEASE DO NOT BUY THIS PRODUCT, THE CUSTOMER SERVICE FROM THIS COMPANY IS TERRIBLE.....”

Helpful Report

Posted 3 years ago

Hi Sandy, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Our Customer Service team has been unable to get in touch with you, however, we do want to help with any unresolved issues. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 3 years ago

“There is no communication inside your organization does not pay attention to customer need very unsatisfied missing stuff from the eqqipment unable to use will never recommend any ine for this product”

Helpful Report

Posted 3 years ago

Hi Suraiya, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Please let us know if we can be of any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 3 years ago

“Do not tell a salesman to call you back at some future time, like a week, and expect not to receive the product without the call back. This happened to me! I did not give the salesman my card number, only the name of the person I was considering purchasing it for. He looked up the address himself and evidently my master card number. I wanted to ask the person if they could wear the Call Button around their neck or on their wrist. As it turned out, they could NOT. Now I am being harassed by MobileHelp by phone and by email to pay for something I did not order, cannot use or return. The person I wanted it for has had two heart attacks and a pacemaker since I ordered it and was in the hospital when it was delivered. He is in no condition to return it to Mobile Help!!”

Helpful Report

Posted 3 years ago

Hi Joyce, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to contact you on for further assistance with the cancellation of your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon to help resolve these issues.

Posted 3 years ago

“EXTREMELY disappointing. Thank God I haven't had to use this thing in an actual emergency! Today the device began flashing for no reason. When I performed a test the test "Failed" and I was told to contact the Call Center. Of course the "Complete User Guide" doesn't include any important phone numbers but only tells you to "refer to the website listed on the contact information card". So, aside from the "Complete User Guide" how many friggin' pieces of paper do I need to keep? Very disappointing, very not user friendly.”

Helpful Report

Posted 3 years ago

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and testing. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“MobileHelp keeps billing your credit card after you have cancelled and returned it’s product. Do not recommend”

Helpful Report

Posted 3 years ago

Hi Elaine, We received your review and we are sorry to hear that you have canceled your coverage with us. Our records indicate that the billing on your account was stopped, and a full refund was issued for the original payment due to the cancellation within the 30 day trial period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to review the billing with you to resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Charge is immediate but refund takes 2 months”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with our refund process. Any refunds due, are issued within 30 days of cancellation, and our records indicate that your account refund was processed within the 30 day period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to further assist with any unresolved issues. Our Customer Service team is always happy to help and can be reached at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I sent everything back two weeks ago.i want my money put back in my bank account.”

Helpful Report

Posted 3 years ago

Hi Carolyn, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“Still waiting on a phone call about a return check that mobile help owed me for services that I never got to use , they sent me that did not clear my account and was I was charged a return check fee they have yet to call me back with an explanation of why there chick was not paid! Very disappointed, every time I call they say they have not looked into it yet ! Keep getting the run around!!”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 3 years ago

“I don't have this!”

Helpful Report

Posted 3 years ago

Hi Leona, We received your review and we apologize if you received a review request in error. Please let us know if there is anything we can do to keep you or your loved ones safe in the future. You can reach us at 800-800-1710 for further assistance.

Posted 3 years ago

“Mobile Help did not help me! I would not tell anyone to use your product.”

Helpful Report

Posted 3 years ago

Hi Mark, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team is always happy to help resolve any issues you experience. Please let us know if there is anything we can do to help keep you covered in the future, we will be happy to help. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“rip off. I had 2 different units and neither were helpful”

Helpful Report

Posted 3 years ago

Hi Darla, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Could have died in the time it took to answer. Returned and got better.”

Helpful Report

Posted 3 years ago

Hi Gary, We have received your review and we apologize for the longer than normal response time you experienced. At MobileHelp your safety is our number one priority, and our Technical Support team is available to help resolve any issues you experience with the equipment. Please let us know if there is anything we can do to help keep you covered in the future. We would be happy to welcome you back to our MobileHelp family. Our representatives can be reach at 800-800-1710

Posted 3 years ago

“I returned the product without ever using it. It was not what I understood from the sales man I spoke with on the phone.”

Helpful Report

Posted 3 years ago

Hi Selina, We apologize if the system you ordered with us did not meet your expectations. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number for us to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 3 years ago

“Faulty equip, would on hold charge, not water proof, test to all center did not talk time to see if help needed, text not call neighbors.”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any equipment replacements needed. We do also have waterproof help buttons available for our systems. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 3 years ago

“Terrible customer service , I had to file a complaint . Also they have horrible service When I pressed the button for help no one responded for almost 30 minutes . Do yourself a favor and find another company , they shouldn’t be allowed to be in business .”

Helpful Report

Posted 3 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to have one of our representatives give you a call for further assistance with any unresolved issues. What would be the best number for us to reach you on? Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3.

Posted 3 years ago

MobileHelp is rated 4.6 based on 4,091 reviews