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MobileHelp Reviews

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

Company Reviews

Product Reviews

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no communication inside your organization does not pay attention to customer need very unsatisfied missing stuff from the eqqipment unable to use will never recommend any ine for this product”

Posted 2 years ago

Hi Suraiya, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we apologize if you have received anything less. Please let us know if we can be of any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3. We will be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you or a loved one safe in the future.

Posted 1 year ago

“Do not tell a salesman to call you back at some future time, like a week, and expect not to receive the product without the call back. This happened to me! I did not give the salesman my card number, only the name of the person I was considering purchasing it for. He looked up the address himself and evidently my master card number. I wanted to ask the person if they could wear the Call Button around their neck or on their wrist. As it turned out, they could NOT. Now I am being harassed by MobileHelp by phone and by email to pay for something I did not order, cannot use or return. The person I wanted it for has had two heart attacks and a pacemaker since I ordered it and was in the hospital when it was delivered. He is in no condition to return it to Mobile Help!!”

Posted 2 years ago

Hi Joyce, We have received your review and we apologize for any inconvenience you have experienced with your order. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to contact you on for further assistance with the cancellation of your account? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon to help resolve these issues.

Posted 1 year ago

“EXTREMELY disappointing. Thank God I haven't had to use this thing in an actual emergency! Today the device began flashing for no reason. When I performed a test the test "Failed" and I was told to contact the Call Center. Of course the "Complete User Guide" doesn't include any important phone numbers but only tells you to "refer to the website listed on the contact information card". So, aside from the "Complete User Guide" how many friggin' pieces of paper do I need to keep? Very disappointing, very not user friendly.”

Posted 2 years ago

Hi John, We received your review and we apologize for any issues you have experienced with the equipment. At MobileHelp, your safety is our number one priority, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment and testing. Please do not hesitate to get back in touch with us if any additional questions or concerns arise. You can reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“MobileHelp keeps billing your credit card after you have cancelled and returned it’s product. Do not recommend”

Posted 2 years ago

Hi Elaine, We received your review and we are sorry to hear that you have canceled your coverage with us. Our records indicate that the billing on your account was stopped, and a full refund was issued for the original payment due to the cancellation within the 30 day trial period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and if you have not yet had a chance to speak with our Customer Service team about this concern, a representative will be happy to review the billing with you to resolve any issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 2 years ago

“Charge is immediate but refund takes 2 months”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with our refund process. Any refunds due, are issued within 30 days of cancellation, and our records indicate that your account refund was processed within the 30 day period. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. We would like to contact you to further assist with any unresolved issues. Our Customer Service team is always happy to help and can be reached at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 2 years ago

“I sent everything back two weeks ago.i want my money put back in my bank account.”

Posted 2 years ago

Hi Carolyn, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 2 years ago

“Still waiting on a phone call about a return check that mobile help owed me for services that I never got to use , they sent me that did not clear my account and was I was charged a return check fee they have yet to call me back with an explanation of why there chick was not paid! Very disappointed, every time I call they say they have not looked into it yet ! Keep getting the run around!!”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you are experiencing with the refund for your account. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we are sorry if you received anything less. What would be the best number for us to reach you on and further assist with resolving this issue? You can also reach us at 877-827-6207 Option 3. We look forward to speaking with you soon.

Posted 2 years ago

“I don't have this!”

Posted 2 years ago

Hi Leona, We received your review and we apologize if you received a review request in error. Please let us know if there is anything we can do to keep you or your loved ones safe in the future. You can reach us at 800-800-1710 for further assistance.

Posted 2 years ago

“Mobile Help did not help me! I would not tell anyone to use your product.”

Posted 2 years ago

Hi Mark, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp your safety is our number one priority, and our Technical Support team is always happy to help resolve any issues you experience. Please let us know if there is anything we can do to help keep you covered in the future, we will be happy to help. You can reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“rip off. I had 2 different units and neither were helpful”

Posted 2 years ago

Hi Darla, We received your review and we apologize for any inconvenience you experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Could have died in the time it took to answer. Returned and got better.”

Posted 2 years ago

Hi Gary, We have received your review and we apologize for the longer than normal response time you experienced. At MobileHelp your safety is our number one priority, and our Technical Support team is available to help resolve any issues you experience with the equipment. Please let us know if there is anything we can do to help keep you covered in the future. We would be happy to welcome you back to our MobileHelp family. Our representatives can be reach at 800-800-1710

Posted 2 years ago

“I returned the product without ever using it. It was not what I understood from the sales man I spoke with on the phone.”

Posted 2 years ago

Hi Selina, We apologize if the system you ordered with us did not meet your expectations. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be happy to discuss alternative systems that may better suite your needs. Please feel free to reply privately with the best callback number for us to reach you on. You can also reach us directly at 800-800-1710. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

“Faulty equip, would on hold charge, not water proof, test to all center did not talk time to see if help needed, text not call neighbors.”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any equipment replacements needed. We do also have waterproof help buttons available for our systems. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Posted 2 years ago

“Terrible customer service , I had to file a complaint . Also they have horrible service When I pressed the button for help no one responded for almost 30 minutes . Do yourself a favor and find another company , they shouldn’t be allowed to be in business .”

Posted 2 years ago

Hello, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would be happy to have one of our representatives give you a call for further assistance with any unresolved issues. What would be the best number for us to reach you on? Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3.

Posted 2 years ago

“I am not at all happy with this device. We selected MonileHelp because it was the top rated device on AARP, but we now feel that rating was paid for. If you need a device for an elderly person who is frail, or has ANY memory loss at all, this is NOT the device for them. They will tell you the device battery’s charge lasts 4 days, but it does not. It must be charged daily, for 3 hours, and MobileHelp recommends charging at night. I do not feel my mom is one bit safer with this device. And in order to get what I need for Mom, they’re saying she will have to wear 3-4 devices. It’s awful. It is NOT for an elderly person.”

Posted 2 years ago

Hi Jodi, We received your review and we apologize for any inconvenience you have experienced with the equipment. Our records show that our Technical Support team has been attempting to reach you for further assistance with these concerns. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Posted 2 years ago

“My mom fell. She was on hold for 30 minutes on the floor until a person answered the call. And her device needs a charge every 24 hours. It's on the charger almost as long as it's on her. Very disappointed.”

Posted 2 years ago

Hi Rebecca, We received your review and we apologize for any inconvenience you have been experiencing with the equipment. The response time should definitely not be that long, and the mobile unit should only take about 3 hours to charge. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Our Technical Support team will be more than happy to help resolve any issues you are having with the equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this resolved.

Posted 2 years ago

“Well for one thing I did not electronic sind for this I did not want this at this time .But y'all too( out my 119 dollar s then the same day I called to tell you to stop this a nd put my money back .because I did not sind .now I am not so sure this is a very good company .now the bank and I are waiting for you to put my money back .I called you today the person could not find nothering about Me my name nor address .put my money back or I will have to let the whole world know you are not true to your people it's been two months I still have no money ..plz do so .”

Posted 2 years ago

Hi Mary, We received your review and we apologize for any inconvenience you have experienced. We're glad to see that you were able to connect with our Customer Service team for assistance with canceling this order and voiding the payment. Please let us know if you have any additional questions or concerns. You can reach us directly by dialing 877-827-6207 Option 3 for Customer Service. If there is anything we can do to help keep you covered in the future, we would be happy to welcome you back into our MobileHelp family.

Posted 2 years ago

“I opted out of Mobile Help before ever setting it up. I sent the company their equipment back, without even opening the box it came in. I found this company to be “hard selling” but with very little follow through. They made mistake after mistake with my starting account. So I lost all confidence in them and cancelled.”

Posted 2 years ago

Hi Romaine, We received your review and we apologize for any issues you have experienced at the time of the order. We want you to be covered. Please let us know if there is anything we can do to help you regain confidence, and allow us to keep you covered in the future. You can reply to this message privately with your phone number and we would be happy to give you a call for further assistance. You can also reach us directly by dialing 800-800-1710. We would love to welcome you back into our MobileHelp family.

Posted 2 years ago

“I don't have it. P. McCormick”

Posted 2 years ago

Hello, We received your review and we do see that your order with us was canceled. We would be happy to welcome you back into our MobileHelp family if there is anything we can do to help keep you safe in the future. You can reach us by dialing 800-800-1710. We look forward to speaking with you.

Posted 2 years ago

“My parents had an emergency , a cardiac issue involving my father . They pressed the Mobile Health help button and it took over 5 minutes for someone to respond. Fortunately they were able to call 911 and the EMT's were already at their home before Mobile Health finally called back”

Posted 2 years ago

Hi Michael, We received your review, and we are sorry to hear about this incident. We wish your father a speedy recovery, and we apologize for any issues experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team to have the incident reviewed, as well as the equipment replaced. Please let us know if we can be of any further assistance. We are always happy to help, and representatives are available at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Posted 2 years ago

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MobileHelp is rated 4.6 based on 4,080 reviews