MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.59

4.6 Rating 4,080 Reviews

89 %

of reviewers recommend MobileHelp

4.6

Based on 4,080 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About MobileHelp:

MobileHelp is America’s leading provider of mobile emergency medical alert systems. MobileHelp provides: DUO, the most complete mobile emergency alert system available with GPS tracking offering emergency assistance at home and away from home and Classic, a cellular in-home emergency medical alert system, which installs in seconds and does not require a landline. MobileHelp allows you to summon emergency help 24/7 simply by pressing your help button. MobileHelp’s also offers Fall Button, which automatically detects a fall and signals for help even if you can’t and Connect Premium which provides discounts, lifetime price guarantee and protection against lost equipment which can save up to $300 per year.

MobileHelp, with an A+ rating from the Better Business Bureau, has a reputation for the highest quality affordable mobile emergency systems allowing you to maintain an active life at home or on the go.

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“watch is useless”

Helpful Report

Posted 4 years ago

“Mobile Help is a RIP off company. They sell cheap CHINESE EQUIPMENT that doesn't work. My equipment was sent pronto after payment was made,however unit #1 would not charge up. Equipment #2 was sent pronto. That charger did not charge also. Charger#3 was sent back for a full refund. Twelve days have gone by and am still arguing about my refund. I am receiving refund at my bank by means of reverse charge for my investment. I had a heart attack October 22 with stints placed. On October 24 I suffered a stroke. I ordered Mobile Help equipment on November 6. During the test of one GPS it could not not be cancelled while I was on the phone with Mobile Help control center. Oh that's a different company altogether I found out. My emergency contact to check on me before Ambulance would have been sent consisted of a text to my family at approximately 3:00am in the morning...not a phone call to come open my door instead of breaking the door to enter my house by medics. Mobile Help just wants your money. They lied to me that they made their own equipment!!!! Why does equipment have made in China stickers on every piece I bought. Oh that's just the beginning of future customers problems. If you don't purchase their repair policy after 30 days you must pay to get the equipment working. I wish they would not advertise as being #1 company. Mobile help needs help themselves for preying on poor unhealthy senior citizens. Truly. Will G.”

Helpful Report

Posted 4 years ago

“What happened to me was an outright scam. Based on my reading of Consumer Reports cost should have something south of $100 a month. I called mobile and was told the cost would be either $415 or $ 515 per month because of some service I was told I had agreed to. I packed it up the next day sent to an address in Boca Raton. I had it tracked and was informed delivery was made a few daks later $415”

Helpful Report

Posted 4 years ago

“We have had it at least two months and it has signaled three falls that did not happen. We were able to stop personnel from coming only one of three times because they called me in person. The other two times it was robotic, my 89-year old Dad did not hear it & emergency people were sent to a restaurant in vain & one night came into Dad’s house as he laid sleeping in bed. Now we are out of state from him and I got an email saying his system was shut down when we need it most. I guess I need to ask for a refund & return it, since it is not working for us. And of course they are closed on weekends to top it off.”

Helpful Report

Posted 4 years ago

“Unfortunately, we had to return the watch because it is dependent on using ATT . The signal strength was too low in our area and the battery only lasted about 5 or 6 hours”

Helpful Report

Posted 4 years ago

“very disappointed in processing my order . I had to cancel order because of being unable to be home due to surgery on the exact day they were to deliver and they would not change anydate and all they wanted to do is argue with me.”

Helpful Report

Posted 4 years ago

“ordered it on 8/5 would not work here on AT&T coverage I called them the same day I received it requested a return authorization sent it back still waiting on a refund. I was called and told they received it and I would receive a full refund. Still waiting for the refund. It is 9/3 and have not received my money back. WOULD NOT RECOMMED THIS COMPANY IF THIS IS WHAT THERE SERVICE IS LIKE. MIKE CURLEY”

Helpful Report

Posted 4 years ago

“I requested the fall alert pendant. They do not tell you when you order that the fall pendant does not work on its own. You must carry the speaker unit with you. It is larger than a deck of cards and it has no strap or hook for a strap to enable you to carry it on your neck or wrist. Very impractical and inconvenient to carry around with you. So I canceled the service”

Helpful Report

Posted 5 years ago

MobileHelp is rated 4.6 based on 4,080 reviews